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Charles L
Montreal

Okay hotel for one night

3.0 of 5 bubblesReviewed 4 weeks agovia mobile
Hotel is clean and the staff is friendly.

Everything else was a disappointment.

Our room size, we barely had space for our luggage. The washroom looks like an airplane washroom.

Breakfast food was limited and cold. For lunch and diner there is no restaurant around, we took the bus to downtown.

Location, nothing around but the bus service is efficient, the 22 across the street takes you downtown.

Probably fine for one night.

I would not return.
Date of stay: August 2024
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Ibis Amsterdam City West, responded to this review
Responded 4 weeks ago
Dear Charles,
Thank you for taking the time to review your stay.

We are delighted that you found our hotel to be clean and our staff friendly. The efficient bus service connecting our hotel to the heart of Amsterdam is one of the conveniences we are glad you appreciated.

However, we are sorry that some aspects of your stay did not meet your expectations. Our rooms are designed to be compact and functional, and we understand that space is at a premium when traveling with luggage. We regret that the breakfast offered did not meet your satisfaction. Our Ibis Kitchen provides a variety of hot and cold options, and we take note of your comments to ensure the quality and temperature of our food. Additionally, while our hotel does not have an in-house lunch service, we hope our guests will explore the local flavors of Amsterdam's vibrant dining scene, easily accessible via the nearby bus service. We are sincerely sorry that the service did not meet your expectations. We will follow up on this with our team.

Finally, it is wonderful that you took advantage of the bus service located just across the street for easy access to downtown. Our central location and proximity to public transport are aspects that many of our guests value highly.

We are looking forward to welcoming you again.
All the best!

Hilal Kocatepe - Operations Supervisor
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 21 June 2024 via mobile

Staff were very helpful and the facilities were clean and tidy. We had a couple of drinks at the bar and we asked about the area. The people who served us were glad to answer our questions about the city. Breakfast was plentiful and had a good variety.

Room tip: Don’t buy bottled water. They don’t like people buying bottled water and the prices reflect this sentiment.
Date of stay: June 2024
Trip type: Travelled with friends
Thank David Alberto R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Ibis Amsterdam City West, responded to this reviewResponded 22 June 2024

Dear Alberto,
Thank you for taking the time to review your stay.

We are glad that you had a pleasant stay and appreciated our high standards and quality service.

Our dedicated team always aim to deliver the best experience to all of our guests and your kind words are truly rewarding.

We are looking forward to welcoming you again.
All the best!


Hilal Kocatepe - Operations Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2024 via mobile

I spent 4N/5D B&B ..
Hotel is 3cstar hotel ...location os good for me .. in front of bus 22 station which takes around 15 min . To central station it is good for me really.
To reach the hotel from amsterdam air port you will take the yellow train (spoor) to amsterdam sloterdijk then catch bus 22 from bus station in front of the train station to drop off in kobelweg ..
Rooms are clean ..bed is comfy& clean ..AC is working good... bath is clean ... the hotel is quite hotel ...
Breakfast is good for me .. crossiant..chocolate pate .. bread.. french bread... 2 types of cheese .. slami ...turkey...ham...beef.. cucmber ..tomatoe... fruot salad ...plain yougurt or with fruit ... corn flakes ... milk ...boiled & scrambled egg .. samall waffle... white bean ...juice..water.
Coffee & tea station and 2 types of fruits changes everyday ..
Staff is really great ..sp. carla which is helpfull with beatiful smile ...
They have small grocery inside the hotel to buy some snacks & beverage.
Burger king is just behind the hotel which is saving stomach issue(hahahaha).
This hotel was really nice to me with all i need to stay in amsterdam ..
I enjpyed staying there ..hope to come again .

Date of stay: June 2024
Trip type: Travelled solo
Thank Haytham K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Ibis Amsterdam City West, responded to this reviewResponded 22 June 2024

Dear Haytham,
Thank you for such a great review.

We are delighted that you enjoyed the convenient location, the cleanliness of our rooms, the comfort of our beds, and the quality of our breakfast. It is great to hear that our staff, particularly Carla, provided you with exceptional service and that the quiet atmosphere of our hotel contributed positively to your stay. Your satisfaction with our air conditioning and bathroom facilities further highlights our commitment to guest comfort. Additionally, we're pleased that the nearby transit options and our in-hotel grocery were convenient during your stay.

We look forward to a return visit from you in the future.
Best wishes,


Hilal Kocatepe - Operations Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2024 via mobile

We didn't realise this hotel was quite so far away from the city itself - however there is a frequent bus from virtually right outside the hotel to Centraal Station.
Staff friendly and helpful and room adequate and clean. Only criticism is a dog barking in a room nearby in the small hours - sign in lobby says, as seems to be the norm now - we welcome dogs. Fine but provided they don't disturb other people!
This dog thing is getting out of hand - they are allowed in pubs and restaurants - in my view, if food being served not on. As for barking in a confined space?
Wetherspoons - love them or hate them, have banned dogs!
Sorry for rant - hotel fine!

Room tip: Long way out of town - but regular bus service!
Date of stay: January 2024
Trip type: Travelled as a couple
Thank rim572832
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Ibis Amsterdam City West, responded to this reviewResponded 30 May 2024

Dear Rim, We would like to thank you for this review about your recent experience in our hotel.

It's rewarding to know that you had a comfortable stay, however, we regret to hear that you were disturbed. Please do not hesitate to notify our team of such concerns at the time so that we may take the appropriate action with the appropriate discretion to ensure your comfort and well-being.

We hope to welcome you back.
Best wishes,


Hilal Kocatepe - Operations Supervisor

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Reviewed 14 May 2024 via mobile

Very helpful staff! Gave us alot of advice about public transport options and what to do in Amsterdam. Great breakfast with alot of choices. Rooms are nice and tidy with a large shower. In the room is also a safe, free to use. We will choose this hotel next time for our trip.

Date of stay: May 2024
Trip type: Travelled on business
Thank Colinv128
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Ibis Amsterdam City West, responded to this reviewResponded 16 May 2024

Dear Colin,
Thank you for such a great review.

The satisfaction of our guests during their stay among us is very gratifying for our team.

We are also grateful for your comments about the good selection of quality products on our breakfast buffet and are glad you were able to make the most of it.

We look forward to a return visit from you in the future.
Best wishes,


Hilal Kocatepe - Operations Supervisor

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Reviewed 12 May 2024

Racist Behavior by Reception staff upon asking for paper cups.. Said no. Very Racist staff.. No respect for Indians here.. Told me to go away.

I am travelling with my kid 6yrs and mom 67 yrs senior.

Very uprofessional and racist behaviour...

Date of stay: May 2024
Trip type: Travelled with family
Thank mihir43
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Ibis Amsterdam City West, responded to this reviewResponded 16 May 2024

Dear Sir,
Thank you for taking the time to share your review.

Our colleagues are known for their friendliness, we take pride in our multicultural and diverse team, some of whom are themselves from India. We assure our future guests that respect and equality are core values we uphold without exception.

As an economy brand our ibis hotels do not offer room service delivery of any kind to our guests. Reception staff are available 24/7 and happy to assist guest with any requests that they may have. Guests are then invited to collect any requested items, such as additional towels or indeed cups from the reception area. I am sorry for any confusion that this may have caused.

Best regards,

Colin van Vliet, Operations Manager

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