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Ibis Amsterdam City West

Haytham K

Love ibis west

Name: Love ibis west
Item: Ibis Amsterdam City West
Rating: 4
Author: Haytham K

Review of Ibis Amsterdam City West

Reviewed 20 Jun 2024via mobile

I spent 4N/5D B&B ..
Hotel is 3cstar hotel ...location os good for me .. in front of bus 22 station which takes around 15 min . To central station it is good for me really.
To reach the hotel from amsterdam air port you will take the yellow train (spoor) to amsterdam sloterdijk then catch bus 22 from bus station in front of the train station to drop off in kobelweg ..
Rooms are clean ..bed is comfy& clean ..AC is working good... bath is clean ... the hotel is quite hotel ...
Breakfast is good for me .. crossiant..chocolate pate .. bread.. french bread... 2 types of cheese .. slami ...turkey...ham...beef.. cucmber ..tomatoe... fruot salad ...plain yougurt or with fruit ... corn flakes ... milk ...boiled & scrambled egg .. samall waffle... white bean ...juice..water.
Coffee & tea station and 2 types of fruits changes everyday ..
Staff is really great ..sp. carla which is helpfull with beatiful smile ...
They have small grocery inside the hotel to buy some snacks & beverage.
Burger king is just behind the hotel which is saving stomach issue(hahahaha).
This hotel was really nice to me with all i need to stay in amsterdam ..
I enjpyed staying there ..hope to come again .

Date of stay: June 2024

Trip type: Travelled solo

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Hotel- cmanager, Owner at Ibis Amsterdam City West, responded to this review

Responded 22 Jun 2024

Dear Haytham,
Thank you for such a great review.

We are delighted that you enjoyed the convenient location, the cleanliness of our rooms, the comfort of our beds, and the quality of our breakfast. It is great to hear that our staff, particularly Carla, provided you with exceptional service and that the quiet atmosphere of our hotel contributed positively to your stay. Your satisfaction with our air conditioning and bathroom facilities further highlights our commitment to guest comfort. Additionally, we're pleased that the nearby transit options and our in-hotel grocery were convenient during your stay.

We look forward to a return visit from you in the future.
Best wishes,

Hilal Kocatepe - Operations Supervisor

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.

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3 - 8 of 1,975 reviews

rim572832

Truro, United Kingdom

239

Reviewed 26 May 2024 via mobile

Clean and comfortable

We didn't realise this hotel was quite so far away from the city itself - however there is a frequent bus from virtually right outside the hotel to Centraal Station.
Staff friendly and helpful and room adequate and clean. Only criticism is a dog barking in a room nearby in the small hours - sign in lobby says, as seems to be the norm now - we welcome dogs. Fine but provided they don't disturb other people!
This dog thing is getting out of hand - they are allowed in pubs and restaurants - in my view, if food being served not on. As for barking in a confined space?
Wetherspoons - love them or hate them, have banned dogs!
Sorry for rant - hotel fine!

Room tip: Long way out of town - but regular bus service!

Date of stay: January 2024

Ask rim572832 about Ibis Amsterdam City West

Thank rim572832

Dear Rim, We would like to thank you for this review about your recent experience in our hotel.

It's rewarding to know that you had a comfortable stay, however, we regret to hear that you were disturbed. Please do not hesitate to notify our team of such concerns at the time so that we may take the appropriate action with the appropriate discretion to ensure your comfort and well-being.

We hope to welcome you back.
Best wishes,

Hilal Kocatepe - Operations Supervisor

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Colinv128

Bangkok, Thailand

Reviewed 14 May 2024 via mobile

Perfect

Very helpful staff! Gave us alot of advice about public transport options and what to do in Amsterdam. Great breakfast with alot of choices. Rooms are nice and tidy with a large shower. In the room is also a safe, free to use. We will choose this hotel next time for our trip.

Date of stay: May 2024

Ask Colinv128 about Ibis Amsterdam City West

Thank Colinv128

Dear Colin,
Thank you for such a great review.

The satisfaction of our guests during their stay among us is very gratifying for our team.

We are also grateful for your comments about the good selection of quality products on our breakfast buffet and are glad you were able to make the most of it.

We look forward to a return visit from you in the future.
Best wishes,

Hilal Kocatepe - Operations Supervisor

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

mihir43

Reviewed 12 May 2024

Racist Staff

Racist Behavior by Reception staff upon asking for paper cups.. Said no. Very Racist staff.. No respect for Indians here.. Told me to go away.

I am travelling with my kid 6yrs and mom 67 yrs senior.

Very uprofessional and racist behaviour...

Date of stay: May 2024

Ask mihir43 about Ibis Amsterdam City West

Thank mihir43

Dear Sir,
Thank you for taking the time to share your review.

Our colleagues are known for their friendliness, we take pride in our multicultural and diverse team, some of whom are themselves from India. We assure our future guests that respect and equality are core values we uphold without exception.

As an economy brand our ibis hotels do not offer room service delivery of any kind to our guests. Reception staff are available 24/7 and happy to assist guest with any requests that they may have. Guests are then invited to collect any requested items, such as additional towels or indeed cups from the reception area. I am sorry for any confusion that this may have caused.

Best regards,

Colin van Vliet, Operations Manager

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

lostbird928

Newcastle upon Tyne, United Kingdom

150890

Reviewed 24 April 2024 via mobile

Good hotel, far location.

The room was nice and spacious and bed comfortable. Facilities were clean and staff lovely and let me leave my baggage after I checked out. The only downer is that it’s the last stop on the metro from Amsterdam Central so takes over 30 minutes. But bus is only 25 minutes. It is a good stop if you are going Zaandam, the closest main station is Sloterdijk. It is also near a mosque. But there’s no local shops.

Date of stay: April 2024

Ask lostbird928 about Ibis Amsterdam City West

2 Thank lostbird928

Dear Guest, Thank you for reviewing your recent experience.

We are happy to know that your stay was pleasant and that you were pleased with your room

We appreciate your mention of our convenient location, that has great access to transport which makes it easy to explore all that the city has to offer.

We hope to welcome you back.
All the best.

Hilal Kocatepe - Operations Supervisor

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Tiny H

104

Reviewed 3 January 2024

Cold breakfast, filthy room carpets, nice staff.

We booked 3 rooms over Christmas, the staff were lovely and there is a Burger king next door.
Great mini snack selection and the coffees from the bar were good.
However €35 for a cold breakfast wasn’t good, the sausages looked raw and the eggs although boiled were runny yolked and had been sitting around a while. The toaster didn’t want to toast, the orange juice was powder but so watery that it was literally just water. Really really disappointing and I’m so glad on a 5 day trip that we only fell for buying breakfast once, an expensive mistake!
The room size was good, pillows were not. Bed was comfy. Very noisy outside, probably linked to having a Burger King next door. Not sure I’d stay there again, the carpets in the room were really dirty and I didn’t want to tres on them then get into bed so put a towel down over the really soiled areas, in the room next door (312) my son said he thought there were vomit stains on his floor. Need to complain really but the staff were so lovely that I didn’t want to upset the one on duty the morning we left.
Amsterdam as always was wonderful but wouldn’t use this hotel again

Date of stay: December 2023

Ask Tiny H about Ibis Amsterdam City West

1 Thank Tiny H

Dear Beart,
Thank you for taking the time to share your feedback.

We are pleased that you received friendly and professional service from our team members. We value all feedback and are very sorry that our usual high standards were not upheld. It would have been great for us to have been made aware of this during your stay as we would have addressed it promptly. The comfort and satisfaction of our guests are of the utmost importance to us.

We hope to have the pleasure of welcoming you back for an improved experience next time.
Kind regards,

Hilal Kocatepe - Operations Supervisor

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Love ibis west - Ibis Amsterdam City West

Love ibis west