Very helpful staff! Gave us alot of advice about public transport options and what to do in Amsterdam. Great breakfast with alot of choices. Rooms are nice and tidy with a large shower. In the room is also a safe, free to use. We will choose this hotel next time for our trip.
Dear Colin,
Thank you for such a great review.
The satisfaction of our guests during their stay among us is very gratifying for our team.
We are also grateful for your comments about the good selection of quality products on our breakfast buffet and are glad you were able to make the most of it.
We look forward to a return visit from you in the future.
Best wishes,
Hilal Kocatepe - Operations Supervisor
Racist Behavior by Reception staff upon asking for paper cups.. Said no. Very Racist staff.. No respect for Indians here.. Told me to go away.
I am travelling with my kid 6yrs and mom 67 yrs senior.
Very uprofessional and racist behaviour...
Dear Sir,
Thank you for taking the time to share your review.
Our colleagues are known for their friendliness, we take pride in our multicultural and diverse team, some of whom are themselves from India. We assure our future guests that respect and equality are core values we uphold without exception.
As an economy brand our ibis hotels do not offer room service delivery of any kind to our guests. Reception staff are available 24/7 and happy to assist guest with any requests that they may have. Guests are then invited to collect any requested items, such as additional towels or indeed cups from the reception area. I am sorry for any confusion that this may have caused.
Best regards,
Colin van Vliet, Operations Manager
The room was nice and spacious and bed comfortable. Facilities were clean and staff lovely and let me leave my baggage after I checked out. The only downer is that it’s the last stop on the metro from Amsterdam Central so takes over 30 minutes. But bus is only 25 minutes. It is a good stop if you are going Zaandam, the closest main station is Sloterdijk. It is also near a mosque. But there’s no local shops.
Dear Guest, Thank you for reviewing your recent experience.
We are happy to know that your stay was pleasant and that you were pleased with your room
We appreciate your mention of our convenient location, that has great access to transport which makes it easy to explore all that the city has to offer.
We hope to welcome you back.
All the best.
Hilal Kocatepe - Operations Supervisor
We booked 3 rooms over Christmas, the staff were lovely and there is a Burger king next door.
Great mini snack selection and the coffees from the bar were good.
However €35 for a cold breakfast wasn’t good, the sausages looked raw and the eggs although boiled were runny yolked and had been sitting around a while. The toaster didn’t want to toast, the orange juice was powder but so watery that it was literally just water. Really really disappointing and I’m so glad on a 5 day trip that we only fell for buying breakfast once, an expensive mistake!
The room size was good, pillows were not. Bed was comfy. Very noisy outside, probably linked to having a Burger King next door. Not sure I’d stay there again, the carpets in the room were really dirty and I didn’t want to tres on them then get into bed so put a towel down over the really soiled areas, in the room next door (312) my son said he thought there were vomit stains on his floor. Need to complain really but the staff were so lovely that I didn’t want to upset the one on duty the morning we left.
Amsterdam as always was wonderful but wouldn’t use this hotel again
Dear Beart,
Thank you for taking the time to share your feedback.
We are pleased that you received friendly and professional service from our team members. We value all feedback and are very sorry that our usual high standards were not upheld. It would have been great for us to have been made aware of this during your stay as we would have addressed it promptly. The comfort and satisfaction of our guests are of the utmost importance to us.
We hope to have the pleasure of welcoming you back for an improved experience next time.
Kind regards,
Hilal Kocatepe - Operations Supervisor
I was able to put my electric bike inside the garage and Stephan helped me very well with this,sweet people.
The shower and room were very clean and the sheets also...I would definitely come back. Xx
Dear Guest,
Thank you for your kind review.
We are delighted to hear that Stephan was able to assist you with your electric bike and that you found our staff to be sweet and helpful. It's great to know that you appreciated the cleanliness of the shower, room, and sheets during your stay. We take pride in maintaining a high level of hygiene and our daily cleaning service ensures that our guests have a comfortable experience.
We look forward to welcoming you back on your next visit and providing you with another enjoyable stay.
We look forward to welcoming you back in future.
Best regards,
Colin van Vliet, Operations Manager
