Racist Behavior by Reception staff upon asking for paper cups.. Said no. Very Racist staff.. No respect for Indians here.. Told me to go away.
I am travelling with my kid 6yrs and mom 67 yrs senior.
Very uprofessional and racist behaviour...
Dear Sir,
Thank you for taking the time to share your review.
Our colleagues are known for their friendliness, we take pride in our multicultural and diverse team, some of whom are themselves from India. We assure our future guests that respect and equality are core values we uphold without exception.
As an economy brand our ibis hotels do not offer room service delivery of any kind to our guests. Reception staff are available 24/7 and happy to assist guest with any requests that they may have. Guests are then invited to collect any requested items, such as additional towels or indeed cups from the reception area. I am sorry for any confusion that this may have caused.
Best regards,
Colin van Vliet, Operations Manager
The room was nice and spacious and bed comfortable. Facilities were clean and staff lovely and let me leave my baggage after I checked out. The only downer is that it’s the last stop on the metro from Amsterdam Central so takes over 30 minutes. But bus is only 25 minutes. It is a good stop if you are going Zaandam, the closest main station is Sloterdijk. It is also near a mosque. But there’s no local shops.
Dear Guest, Thank you for reviewing your recent experience.
We are happy to know that your stay was pleasant and that you were pleased with your room
We appreciate your mention of our convenient location, that has great access to transport which makes it easy to explore all that the city has to offer.
We hope to welcome you back.
All the best.
Hilal Kocatepe - Operations Supervisor
We booked 3 rooms over Christmas, the staff were lovely and there is a Burger king next door.
Great mini snack selection and the coffees from the bar were good.
However €35 for a cold breakfast wasn’t good, the sausages looked raw and the eggs although boiled were runny yolked and had been sitting around a while. The toaster didn’t want to toast, the orange juice was powder but so watery that it was literally just water. Really really disappointing and I’m so glad on a 5 day trip that we only fell for buying breakfast once, an expensive mistake!
The room size was good, pillows were not. Bed was comfy. Very noisy outside, probably linked to having a Burger King next door. Not sure I’d stay there again, the carpets in the room were really dirty and I didn’t want to tres on them then get into bed so put a towel down over the really soiled areas, in the room next door (312) my son said he thought there were vomit stains on his floor. Need to complain really but the staff were so lovely that I didn’t want to upset the one on duty the morning we left.
Amsterdam as always was wonderful but wouldn’t use this hotel again
Dear Beart,
Thank you for taking the time to share your feedback.
We are pleased that you received friendly and professional service from our team members. We value all feedback and are very sorry that our usual high standards were not upheld. It would have been great for us to have been made aware of this during your stay as we would have addressed it promptly. The comfort and satisfaction of our guests are of the utmost importance to us.
We hope to have the pleasure of welcoming you back for an improved experience next time.
Kind regards,
Hilal Kocatepe - Operations Supervisor
I was able to put my electric bike inside the garage and Stephan helped me very well with this,sweet people.
The shower and room were very clean and the sheets also...I would definitely come back. Xx
Dear Guest,
Thank you for your kind review.
We are delighted to hear that Stephan was able to assist you with your electric bike and that you found our staff to be sweet and helpful. It's great to know that you appreciated the cleanliness of the shower, room, and sheets during your stay. We take pride in maintaining a high level of hygiene and our daily cleaning service ensures that our guests have a comfortable experience.
We look forward to welcoming you back on your next visit and providing you with another enjoyable stay.
We look forward to welcoming you back in future.
Best regards,
Colin van Vliet, Operations Manager
I can’t believe this is a three star hotel! From the moment we checked in staff were friendly and helpful. Hotel is very well maintained. Our rooms were small but perfectly designed to include everything we could need, and the closet was spacious enough for such a small space. The only issue was that there wasn’t a fridge.
I wish I could dedicate a whole paragraph about the cleanliness of the hotel. Rooms, reception, bathrooms, restaurant were all very clean all the time. Linen was fresh and towels in excellent condition.
Breakfast was absolutely lovely. The buffet was small but generous with a fresh selection of hot and cold choices- I’d give it five stars.
Best of all, location was 3 minutes away from bus and metro stations and right in the middle of everything Amsterdam has to offer.
Thank you for a wonderful stay!
Dear Cairo,
Thank you for reviewing your recent stay.
We are thrilled to hear that our friendly and helpful team made a great impression on you.
It's fantastic to know that you appreciated our well-maintained hotel and the efficient design of our rooms. We understand the importance of cleanliness and are glad that it met your expectations.
Your kind words about our breakfast buffet are truly appreciated, and we're delighted that you enjoyed the fresh selection of hot and cold choices.
We are also pleased that you found our location convenient, with easy access to public transport and nearby attractions in Amsterdam.
However, although our rooms do not come with a fridge, we do offer them in our business rooms along with tea and coffee facilities.
We hope that you will return in the future.
Best regards,
Colin van Vliet, Operations Manager
