The room was nice and spacious and bed comfortable. Facilities were clean and staff lovely and let me leave my baggage after I checked out. The only downer is that it’s the last stop on the metro from Amsterdam Central so takes over 30 minutes. But bus is only 25 minutes. It is a good stop if you are going Zaandam, the closest main station is Sloterdijk. It is also near a mosque. But there’s no local shops.
Dear Guest, Thank you for reviewing your recent experience.
We are happy to know that your stay was pleasant and that you were pleased with your room
We appreciate your mention of our convenient location, that has great access to transport which makes it easy to explore all that the city has to offer.
We hope to welcome you back.
All the best.
Hilal Kocatepe - Operations Supervisor
We booked 3 rooms over Christmas, the staff were lovely and there is a Burger king next door.
Great mini snack selection and the coffees from the bar were good.
However €35 for a cold breakfast wasn’t good, the sausages looked raw and the eggs although boiled were runny yolked and had been sitting around a while. The toaster didn’t want to toast, the orange juice was powder but so watery that it was literally just water. Really really disappointing and I’m so glad on a 5 day trip that we only fell for buying breakfast once, an expensive mistake!
The room size was good, pillows were not. Bed was comfy. Very noisy outside, probably linked to having a Burger King next door. Not sure I’d stay there again, the carpets in the room were really dirty and I didn’t want to tres on them then get into bed so put a towel down over the really soiled areas, in the room next door (312) my son said he thought there were vomit stains on his floor. Need to complain really but the staff were so lovely that I didn’t want to upset the one on duty the morning we left.
Amsterdam as always was wonderful but wouldn’t use this hotel again
Dear Beart,
Thank you for taking the time to share your feedback.
We are pleased that you received friendly and professional service from our team members. We value all feedback and are very sorry that our usual high standards were not upheld. It would have been great for us to have been made aware of this during your stay as we would have addressed it promptly. The comfort and satisfaction of our guests are of the utmost importance to us.
We hope to have the pleasure of welcoming you back for an improved experience next time.
Kind regards,
Hilal Kocatepe - Operations Supervisor
I was able to put my electric bike inside the garage and Stephan helped me very well with this,sweet people.
The shower and room were very clean and the sheets also...I would definitely come back. Xx
Dear Guest,
Thank you for your kind review.
We are delighted to hear that Stephan was able to assist you with your electric bike and that you found our staff to be sweet and helpful. It's great to know that you appreciated the cleanliness of the shower, room, and sheets during your stay. We take pride in maintaining a high level of hygiene and our daily cleaning service ensures that our guests have a comfortable experience.
We look forward to welcoming you back on your next visit and providing you with another enjoyable stay.
We look forward to welcoming you back in future.
Best regards,
Colin van Vliet, Operations Manager
I can’t believe this is a three star hotel! From the moment we checked in staff were friendly and helpful. Hotel is very well maintained. Our rooms were small but perfectly designed to include everything we could need, and the closet was spacious enough for such a small space. The only issue was that there wasn’t a fridge.
I wish I could dedicate a whole paragraph about the cleanliness of the hotel. Rooms, reception, bathrooms, restaurant were all very clean all the time. Linen was fresh and towels in excellent condition.
Breakfast was absolutely lovely. The buffet was small but generous with a fresh selection of hot and cold choices- I’d give it five stars.
Best of all, location was 3 minutes away from bus and metro stations and right in the middle of everything Amsterdam has to offer.
Thank you for a wonderful stay!
Dear Cairo,
Thank you for reviewing your recent stay.
We are thrilled to hear that our friendly and helpful team made a great impression on you.
It's fantastic to know that you appreciated our well-maintained hotel and the efficient design of our rooms. We understand the importance of cleanliness and are glad that it met your expectations.
Your kind words about our breakfast buffet are truly appreciated, and we're delighted that you enjoyed the fresh selection of hot and cold choices.
We are also pleased that you found our location convenient, with easy access to public transport and nearby attractions in Amsterdam.
However, although our rooms do not come with a fridge, we do offer them in our business rooms along with tea and coffee facilities.
We hope that you will return in the future.
Best regards,
Colin van Vliet, Operations Manager
We asked and paid for a triple room. The picture you provided us isn’t close to what we got.
We are still here.
No maid service ever.
I got stuck in the elevator today. Lights went out and I used my phone light to find the alarm button, and look for a way out. When I finally got out the two girls said @do you want water”
It’s our 6th night and I again had to ask for new towels since no one cleaned our room. It’s 9:18 pm. I think you’re not coming to clean my room tonight.
Dear Nelson,
Thank you for taking the time to review your stay.
We apologize for the issues you faced during your stay, particularly with the cleaning service. Our hotel offers daily cleaning, and it's concerning to hear that this was not provided in your case. We have addressed this matter with our housekeeping team to ensure it doesn't happen again.
We're also sorry to hear about your experience with the elevator. We understand how distressing that must have been, it seems that due to a bug the lights went out while you were inside, we can advise that this was fixed immediately.
Regarding the room size, we acknowledge that our rooms are compact, but we strive to provide all necessary amenities for a comfortable stay, including Sweet Beds, a desk, and flat-screen TV.
We hope you'll give us another opportunity to provide you with a better experience in the future. Warm regards,
Colin van Vliet, Operations Manager
