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Ann B

Solo

5.0 of 5 bubblesReviewed 6 Sept 2023
I was able to put my electric bike inside the garage and Stephan helped me very well with this,sweet people.

The shower and room were very clean and the sheets also...I would definitely come back. Xx
Date of stay: September 2023
Trip type: Travelled solo
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Ibis Amsterdam City West, responded to this review
Responded 9 Oct 2023
Dear Guest,
Thank you for your kind review.

We are delighted to hear that Stephan was able to assist you with your electric bike and that you found our staff to be sweet and helpful. It's great to know that you appreciated the cleanliness of the shower, room, and sheets during your stay. We take pride in maintaining a high level of hygiene and our daily cleaning service ensures that our guests have a comfortable experience.

We look forward to welcoming you back on your next visit and providing you with another enjoyable stay.

We look forward to welcoming you back in future.
Best regards,

Colin van Vliet, Operations Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,979)
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Reviewed 28 July 2023 via mobile

I can’t believe this is a three star hotel! From the moment we checked in staff were friendly and helpful. Hotel is very well maintained. Our rooms were small but perfectly designed to include everything we could need, and the closet was spacious enough for such a small space. The only issue was that there wasn’t a fridge.

I wish I could dedicate a whole paragraph about the cleanliness of the hotel. Rooms, reception, bathrooms, restaurant were all very clean all the time. Linen was fresh and towels in excellent condition.

Breakfast was absolutely lovely. The buffet was small but generous with a fresh selection of hot and cold choices- I’d give it five stars.

Best of all, location was 3 minutes away from bus and metro stations and right in the middle of everything Amsterdam has to offer.

Thank you for a wonderful stay!

Room tip: There’s no fridge in the room so you can’t store any food that needs refrigeration.
Date of stay: July 2023
Trip type: Travelled with family
Thank cairogirl82
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Propriétaire at Ibis Amsterdam City West, responded to this reviewResponded 19 August 2023

Dear Cairo,
Thank you for reviewing your recent stay.

We are thrilled to hear that our friendly and helpful team made a great impression on you.

It's fantastic to know that you appreciated our well-maintained hotel and the efficient design of our rooms. We understand the importance of cleanliness and are glad that it met your expectations.

Your kind words about our breakfast buffet are truly appreciated, and we're delighted that you enjoyed the fresh selection of hot and cold choices.

We are also pleased that you found our location convenient, with easy access to public transport and nearby attractions in Amsterdam.

However, although our rooms do not come with a fridge, we do offer them in our business rooms along with tea and coffee facilities.

We hope that you will return in the future.
Best regards,


Colin van Vliet, Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2023

We asked and paid for a triple room. The picture you provided us isn’t close to what we got.
We are still here.
No maid service ever.
I got stuck in the elevator today. Lights went out and I used my phone light to find the alarm button, and look for a way out. When I finally got out the two girls said @do you want water”
It’s our 6th night and I again had to ask for new towels since no one cleaned our room. It’s 9:18 pm. I think you’re not coming to clean my room tonight.

Date of stay: July 2023
Trip type: Travelled with family
1  Thank Nelson L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Ibis Amsterdam City West, responded to this reviewResponded 21 August 2023

Dear Nelson,
Thank you for taking the time to review your stay.

We apologize for the issues you faced during your stay, particularly with the cleaning service. Our hotel offers daily cleaning, and it's concerning to hear that this was not provided in your case. We have addressed this matter with our housekeeping team to ensure it doesn't happen again.

We're also sorry to hear about your experience with the elevator. We understand how distressing that must have been, it seems that due to a bug the lights went out while you were inside, we can advise that this was fixed immediately.

Regarding the room size, we acknowledge that our rooms are compact, but we strive to provide all necessary amenities for a comfortable stay, including Sweet Beds, a desk, and flat-screen TV.

We hope you'll give us another opportunity to provide you with a better experience in the future. Warm regards,

Colin van Vliet, Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2023

Stayed at the hotel twice. They serve a good breakfast. Very helpful staff members. Reasonable price. Join the Accor Loyalty Program and get 10% discount. Cheaper, than at Booking.
Although the hotel is not located in the city center, but it is a short walk (3-4 minutes) from Metro Station (Isolatorweg M50/M51) and Bus 22 station (right on the opposite side of the hotel). You can get to the city center in about 30 minutes.
I recommend the hotel for everyone who travels to Amsterdam!

Date of stay: July 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank LeonShapritsky
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Ibis Amsterdam City West, responded to this reviewResponded 18 July 2023

Dear Guest,
Thank you for taking the time to share this feedback.

We are delighted to read that you enjoyed your stay and found our prices competitive.

We are always available for directions and advice on the best ways to visit the city.

We look forward to seeing you on your next trip to Amsterdam.
Best regards,


Colin van Vliet, Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2023

Very friendly staff, thank you! Room is renovated, but bathrooms are modular ones (looks like an airplane bathroom - but shower is very good). Good breakfast! Few places in the parking car, our car was in the street and we had to pay with EasyPay EUR 19,00 per night.
Well connected to the city centre by bus (line 22 leaves you in the central station in about 15 minutes). The city public transportation has its own app where you can buy group ticket for maximum 5 people for only EUR 17,50 and it last for 24 hours. It is great that we don’t need the city center with car! :)
In general, good experience at this hotel. Thanks, staff! Good job!

Date of stay: July 2023
Trip type: Travelled with family
Thank Bianca R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Ibis Amsterdam City West, responded to this reviewResponded 13 July 2023

Dear Biancarw,
Thank you for letting us know your opinion of your stay.

We are glad that you were satisfied with your experience, however, we have duly noted your concern regarding our bathroom layout, and we apologize that this was not quite to your liking. Your feedback is very important to us.

The whole team hope that we may see you again in the future.
Kind regards,


Colin van Vliet, Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2023 via mobile

About 15 min easy walk from Sloterdijk station where you have the Flixbus and French Blabla bus station and railwaystation to go to Amsterdam Central or Schiphol airport.
Rooms are standard Ibis rooms, clean and comfortabel.

Breakfast was very good and always well topped up. I found the check in staff extremely friendly, as well as the staff in the hotel bar. Really nice staff.

Date of stay: July 2023
Trip type: Travelled solo
1  Thank Sammypla
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Ibis Amsterdam City West, responded to this reviewResponded 13 July 2023

Dear Sammy,
Thank you so much for your positive feedback following your stay.

It is very rewarding to learn that we provided you with the perfect stay, and we are glad our location was ideal for your time here. We appreciate your kind comment about our team; the acknowledgement of the quality of service on the part of a recent guest is always appreciated and encourages us to constantly uphold our performance.
It's great to hear that you were able to make the most of our tasty breakfast, and hope it kick-started your day.

We look forward to seeing you again.
Kind regards,


Colin van Vliet, Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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