Dear Gavin,
Thank you for sharing your experience with us.
We appreciate your kind words about our helpful and attentive reception team. We strive to provide excellent service to all our guests, and it's great to know that our team made a positive impression on you.
We understand that the location of our hotel may not have been ideal for your needs, and we apologize for any inconvenience this may have caused.
Our hotel is indeed a 15-minute walk from the train station, as shown on Google maps and we are located near public transport options such as bus and metro stations for easy access to the hotel or city centre.
Regarding the room size and amenities, we aim to provide a comfortable and functional space for our guests. While we do not have fridges in the rooms, we offer complimentary WiFi, daily housekeeping, and a variety of room types to suit different needs. We apologize if this did not meet your expectations.
In the future, we recommend booking a flexible rate, which allows for cancellations and refunds should your plans change. We also encourage guests to reach out to our 24-hour reception with any concerns or requests, as our multilingual team is always happy to assist.
We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.
Kind regards,
Colin van Vliet, Operations Manager