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Gavin62
Frankston, Australia

Disappointing, Isolated, Bare Bones

2.0 of 5 bubblesReviewed 25 Jun 2023
I have stayed in 18 hotels in the last month visiting eight countries and find the Ibis Amsterdam City West the least desirable. Close to everything they say, what a crock. A 15 minute walk with large suitcases from the train station is not ideal, proximity of a supermarket and restaurants around a kilometre. The room is very small with sub standard air conditioning. No fridge and the only other accessory provided are two paper cups other than standard bathroom consumables. I requested a refund for the remaining five nights which was declined. On two occasions we had to remind reception to make up our room after 4pm. Reception staff were helpful and attentive. For my money search elsewhere and give the Ibis a miss.
Date of stay: June 2023
3.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
2.0 of 5 bubblesService
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Hotel- cmanager, Owner at Ibis Amsterdam City West, responded to this review
Responded 18 Jul 2023
Dear Gavin,
Thank you for sharing your experience with us.

We appreciate your kind words about our helpful and attentive reception team. We strive to provide excellent service to all our guests, and it's great to know that our team made a positive impression on you.

We understand that the location of our hotel may not have been ideal for your needs, and we apologize for any inconvenience this may have caused.

Our hotel is indeed a 15-minute walk from the train station, as shown on Google maps and we are located near public transport options such as bus and metro stations for easy access to the hotel or city centre.

Regarding the room size and amenities, we aim to provide a comfortable and functional space for our guests. While we do not have fridges in the rooms, we offer complimentary WiFi, daily housekeeping, and a variety of room types to suit different needs. We apologize if this did not meet your expectations.

In the future, we recommend booking a flexible rate, which allows for cancellations and refunds should your plans change. We also encourage guests to reach out to our 24-hour reception with any concerns or requests, as our multilingual team is always happy to assist.

We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.
Kind regards,

Colin van Vliet, Operations Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 24 May 2023 via mobile

The hotel's location is one of its biggest strengths. Situated in West Amsterdam, it offers easy access to various public transportation options, making it an ideal choice for travelers looking to explore the city.

The hotel is conveniently located near Amsterdam Sloterdijk Station, allowing guests to take direct trains to Amsterdam Bijlmer Arena Station, which is the nearest station to the Johan Cruyff Arena.

Date of stay: July 2022
Trip type: Travelled as a couple
Thank aHELL20125
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Ibis Amsterdam City West, responded to this reviewResponded 25 May 2023

Dear Guest,
Thank you for taking the time to review your stay.

We truly appreciate you choosing to stay with us. It is a pleasure to know that our convenient location met your needs and expectations.

We look forward to welcoming you back.
Best regards,


Hilal Kocatepe, Operations Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 February 2023 via mobile

Just stayed in this hotel and at first was a bit apprehensive as the hotel is a bit out of the center of Amsterdam. However I need not have worried as there is a regular metro route only a 5 minute walk from the back of the hotel. If you buy the 48 hour pass, travelling across Amsterdam is very affordable.

The hotel was extremely clean, the staff were very friendly and helpful. I also tried the Ibis Kitchen, pizzas were delicious and again reasonably priced.

However for those who may prefer fast food, there is a Burger King next door.

Plan to come back soon.

Date of stay: February 2023
Trip type: Travelled with friends
Thank 563noelr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Ibis Amsterdam City West, responded to this reviewResponded 14 February 2023

Dear Guest,
Thank you for this review of your recent stay.

We truly appreciate you choosing to stay with us. It is a pleasure to know that our team members and service met your needs and expectations.
Thank you for mentioning our privileged location away from the hustle and bustle of the city centre but with good transport links.

We would love to have you return in the future.
Kindest regards,


Colin van Vliet, Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 February 2023

Despite the busy operation, I found all members of staff obliging and helpful, giving it a less corporate ambience than an Ibis/Accor . Even loaned me an electrical adaptor, & printed a document for me. Quiet, comfortable bed. Ample breakfast (best pay for B&B). Frequent & reliable bus service from outside, metro slightly further.

Date of stay: January 2023
    • Sleep Quality
    • Service
Thank Dan D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Ibis Amsterdam City West, responded to this reviewResponded 2 February 2023

Dear Dan,
Thank you very much for this kind review of your recent stay.

We are delighted you had a pleasant experience and appreciated our prime location. Your kind words about the friendly and professional service you received from our team members are much appreciated.

We would be delighted to welcome you back on another occasion.
All the best,


Colin van Vliet, Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 November 2022

Really convenient location unless you absolutely need to be right in the center of everything. The hotel is a 200m walk to the closest underground station (Isolatorweg) which was very convenient, but it was about a 30 minute commute into the city center. Very easy train ride with just one change (Zuid). The hotel parking was full when I got there which I sort of thought they'd have enough for the guests, but you can park in the front for 15 euros a day and free on weekends.

As for the room, it was very comfortable and I slept quite well during my stay. My only issue is that there isn't any instant coffee or tea, forcing you to go to the cafe downstairs (or the conveniently placed BK next door). The linens aren't the softest, but the bed was very comfortable. If you want to stay in Amsterdam and be away from the crowds, look no further.

Room tip: Check with reception to see when a parking spot is available since parking out front can be expensive.
Date of stay: November 2022
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank classymoose
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Ibis Amsterdam City West, responded to this reviewResponded 20 November 2022

Dear Guest, Thank you for taking the time to share your feedback.

We hope that you will return soon. Best wishes,


Hilal Kocatepe, Operations Supervisor

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Reviewed 28 October 2022

Very friendly and helpful front desk staff that helped us navigate the public transit bus and metro stops nearby. The restaurant staff was also very helpful to us. We needed to get to the airport early, so they provided us with the necessities to pack a take-away breakfast. We were so grateful that they accomodated our needs. Although the location is away from the city center, the bus and metro run often, so it's not a problem. Very quiet at night.

Date of stay: September 2022
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank GregL475
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Ibis Amsterdam City West, responded to this reviewResponded 28 October 2022

Dear Guest,
Thank you for taking the time share your feedback with us.

Thanks so much for letting us know that you enjoyed your stay with us. We are glad to hear that you enjoyed our convenient location and that you received such great service from our team.

Kind regards,


Hilal Kocatepe, Operations Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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