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Dan D
London, United Kingdom

Friendly and helpful staff

4.0 of 5 bubblesReviewed 31 Jan 2023
Despite the busy operation, I found all members of staff obliging and helpful, giving it a less corporate ambience than an Ibis/Accor . Even loaned me an electrical adaptor, & printed a document for me. Quiet, comfortable bed. Ample breakfast (best pay for B&B). Frequent & reliable bus service from outside, metro slightly further.
Date of stay: January 2023
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Ibis Amsterdam City West, responded to this review
Responded 2 Feb 2023
Dear Dan,
Thank you very much for this kind review of your recent stay.

We are delighted you had a pleasant experience and appreciated our prime location. Your kind words about the friendly and professional service you received from our team members are much appreciated.

We would be delighted to welcome you back on another occasion.
All the best,

Colin van Vliet, Operations Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 14 November 2022

Really convenient location unless you absolutely need to be right in the center of everything. The hotel is a 200m walk to the closest underground station (Isolatorweg) which was very convenient, but it was about a 30 minute commute into the city center. Very easy train ride with just one change (Zuid). The hotel parking was full when I got there which I sort of thought they'd have enough for the guests, but you can park in the front for 15 euros a day and free on weekends.

As for the room, it was very comfortable and I slept quite well during my stay. My only issue is that there isn't any instant coffee or tea, forcing you to go to the cafe downstairs (or the conveniently placed BK next door). The linens aren't the softest, but the bed was very comfortable. If you want to stay in Amsterdam and be away from the crowds, look no further.

Room tip: Check with reception to see when a parking spot is available since parking out front can be expensive.
Date of stay: November 2022
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank classymoose
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Ibis Amsterdam City West, responded to this reviewResponded 20 November 2022

Dear Guest, Thank you for taking the time to share your feedback.

We hope that you will return soon. Best wishes,


Hilal Kocatepe, Operations Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 October 2022

Very friendly and helpful front desk staff that helped us navigate the public transit bus and metro stops nearby. The restaurant staff was also very helpful to us. We needed to get to the airport early, so they provided us with the necessities to pack a take-away breakfast. We were so grateful that they accomodated our needs. Although the location is away from the city center, the bus and metro run often, so it's not a problem. Very quiet at night.

Date of stay: September 2022
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank GregL475
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Ibis Amsterdam City West, responded to this reviewResponded 28 October 2022

Dear Guest,
Thank you for taking the time share your feedback with us.

Thanks so much for letting us know that you enjoyed your stay with us. We are glad to hear that you enjoyed our convenient location and that you received such great service from our team.

Kind regards,


Hilal Kocatepe, Operations Supervisor

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Reviewed 24 October 2022 via mobile

An Ibis like any other, with identical interior & external decor and concept. Good budget choice. Yeah it is a bit far from the center, but close to Sloterdijk Station which has good connectivity to othet cities if you're planning day trips, and is also one train ride away from Amsterdaam Centraal. In terms of nearby restaurants, only mediocre options are available.

Date of stay: October 2022
Trip type: Travelled solo
1  Thank Guy D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Ibis Amsterdam City West, responded to this reviewResponded 25 October 2022

Dear Guy, Thank you for your feedback.

We hope to welcome you back. Best wishes,


Hilal Kocatepe, Operations Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2022 via mobile

Do yourself a favor and do more research before booking Ibis Amsterdam City West.

•The air conditioning does not work

•The 20euro per person buffet breakfast is
comparable (perhaps sub-par) to any
complimentary hotel breakfast, as is the
3 euros coffee/tea.

•Lobby bar is stocked with a good selection
spirits, beer and wine. However, lacking a
bartender to mix a proper cocktail.

•Comfortable bed!

Overall, Ibis Amsterdam City West is overpriced for what it offers. The stylish, hip vibe is nothing more than a facade. I left feeling duped by the advertisement of Ibis Amsterdam City West.

Attached photos:
air conditioner control panel w/knob permanently removed + “gift” left from
housekeeping upon arrival

Date of stay: September 2022
Trip type: Travelled as a couple
1  Thank Industrious_Jane
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Ibis Amsterdam City West, responded to this reviewResponded 9 October 2022

Dear Guest,
Thank you for taking the time to share your feedback with us.

While we are delighted you enjoyed our comfortable beds, we regret that not everything about your stay met your expectations.

We urge guests to share any concerns they have at the time so that we may deal with the matter immediately to ensure you have an enjoyable stay.

We hope to be able to welcome you back for an improved stay.
Kind regards,


Hilal Kocatepe, Operations Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2022

There's nothing to do nearby (restaurants and groceries are a longer walk away), but at least it's close to a bus stop and a metro station that can take you to the central station. The room is okay (no mini-fridge), on the lower end. Very expensive breakfast with small variety of options, get it elsewhere.
Good enough if you only need a place to sleep, if only a bit pricey for what it offers.

Date of stay: September 2022
1  Thank gabrieltaets
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Ibis Amsterdam City West, responded to this reviewResponded 12 September 2022

Dear Gabriël,
Thank you for taking the time to give your opinion about your stay.

We are pleased you had a pleasant experience with us. We are sorry that our location didn't meet all your expectations, however, we appreciate your kind comments about the transport options close by for easy access to the city.

We hope to see you again soon.
Best regards,


Colin van Vliet, Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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