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Gabriel T

Average

3.0 of 5 bubblesReviewed 11 Sept 2022
There's nothing to do nearby (restaurants and groceries are a longer walk away), but at least it's close to a bus stop and a metro station that can take you to the central station. The room is okay (no mini-fridge), on the lower end. Very expensive breakfast with small variety of options, get it elsewhere.
Good enough if you only need a place to sleep, if only a bit pricey for what it offers.
Date of stay: September 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Ibis Amsterdam City West, responded to this review
Responded 12 Sept 2022
Dear Gabriël,
Thank you for taking the time to give your opinion about your stay.

We are pleased you had a pleasant experience with us. We are sorry that our location didn't meet all your expectations, however, we appreciate your kind comments about the transport options close by for easy access to the city.

We hope to see you again soon.
Best regards,

Colin van Vliet, Operations Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 7 September 2022 via mobile

This hotel advertises parking but 15 spaces for 170 rooms surely doesn't count. Yes you can park outside for 15 euro per day. Not very well signposted electric vehicle charging point will see your car towed away as mine was. We paid more for parking for 3 days than the actual room cost. 460 ish euro for parking and towing charges and about 230 euro for a room for 3 nights. Not very helpful management team as they are usually "in a meeting" . If you are driving here then avoid at all costs. We will not be using this hotel again. Not as friendly as it was 3 years ago either. Very disappointed.

Date of stay: September 2022
Trip type: Travelled as a couple
Thank Stevebarffy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Ibis Amsterdam City West, responded to this reviewResponded 7 September 2022

Dear Steve,
Thank you for taking the time to review your stay.

It is feedback like this which allows us to learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case we fell short. We do offer indeed 15 parking spaces in our garage for our guests. If our garage is full, you can park your car outside where you can find alot of parking spaces. 2 of these spaces are indeed for electric vehicle only, recognized by a blue sign and a charging point. We are very sorry to hear your car was towed away.

Best regards,


Colin van Vliet, Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2022

We stayed here in 2019 after our roadtrip to germany and back to the UK and had no trouble with parking for two cars so we rebooked it for our 2022 roadtrip. On arrival we were told the car park was full (15 spaces for 170 rooms!!) So we were told that we could park in the bays outside. Two cars per day was 30 euro so over 3 days we paid 90 euro. Unbeknown to me I mistakenly parked in one of the electric charging points and on the third day my car was towed at 7.40 am. The charging point was not very well signposted and the very small sign that was in-between two bays was in Dutch. 370 euro later. So I paid 460 euro for parking and about 220 euro for a room for three nights!! We won't be visiting this hotel again. Beware of this place if you have a car. Also, not as friendly and welcoming as our previous stay.

Date of stay: August 2022
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Accorhotels.com
Thank bathy1969
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Ibis Amsterdam City West, responded to this reviewResponded 6 September 2022

Dear Client, Thanks for your feedback.

We are truly sorry that we fell short of our high service standards and that you left disappointed about the parking. We owe it to ourselves to provide quality services to our guests as your satisfaction is one of our top priorities and we would like to thank you for bringing this matter to our attention. Rest assured that we have taken the necessary action to educate our team members and use this incident for corrective training.

Best wishes,


Colin van Vliet, Operations Manager

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Reviewed 14 August 2022

It’ s very clean and very quait place. Well located at 4 km away from center. Near a very nice park with a lots of restaurants. Also very closed too flixbus station, and tram station. Bus 22 from center stoppes in front of the hotel.

Date of stay: August 2022
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Andra2003
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Ibis Amsterdam City West, responded to this reviewResponded 6 September 2022

Dear Andra,
Thank you for sharing your review.

We are glad to know that you so enjoyed your stay with us and that you appreciated our convenient location.

We can't wait to see you on your next visit!
Kind regards,


Colin van Vliet, Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2022

We organised a last minute stay in Amsterdam on a beautiful spring weekend. Ibis Amsterdam City West was the only solution left in the city and we booked a business guest room for 250 euro/night without breakfast on Accor hotel official website. We were very disappointed by the size of the room: we had the impression it was a capsule room size. The 1,5 sqm boat cabin bathroom is made of plastic with the toilets between the shower and the sink allowing one person at a time. Greyish small bath towels and disposable (torn) plastic cups. The queen size bed with a thin mattress was just good enough because we walked a lot in the city and were tired. The view from the small window is a commercial area, not Amsterdam city as advised on the website. Not enough room for luggage and minimalist furniture: only one hard chair for 2 guests, a small desk. Fast free Wifi. In room safe and coffee set. Hygiene (Covid-safe), cleanliness and maintenance were in the average. There was a leakage from the ceiling on our floor and the basin to collect water was not emptied during the entire weekend. Young staff helpful and adapted to generation Z customers. The location is convenient, outside the city center but reachable by bus in 20 min. Parking is free on week ends.

Date of stay: April 2022
    • Location
    • Sleep Quality
    • Service
1  Thank voyagespro
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Ibis Amsterdam City West, responded to this reviewResponded 10 August 2022

Dear Guest,
Thanks for this review.

It is great to hear that our location met your needs.

We strive to uphold high standards and do carry out maintenance, whenever necessary to keep our facilities up to date. Rest assured that we have noted your comments for future improvements.

We hope that you will return soon.
Best wishes,


Colin van Vliet, Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2022

Stayed here for 2 nights recently and really enjoyed it. The staff were very friendly and helpful. The rooms had everything you needed and the beds were so comfortable! The hotel is next to a wedding venue so there was a lot of noise coming from there both nights of our stay which we were initially worried about but the windows were basically sound proof - once shut we couldn’t hear a thing! The hotel is a 5 minute walk away from a metro station which takes you to the city centre so this was super convenient. Would definitely stay again.

Date of stay: July 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank phoeberose195
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Ibis Amsterdam City West, responded to this reviewResponded 23 July 2022

Dear Phoebe,
Thank you for positively reviewing your stay.

We aim to provide a memorable experience and are delighted that we were able to deliver just what you were looking for. Your satisfaction means everything to us.

We hope to see you again soon,
Kind regards,


Colin van Vliet, Operational Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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