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The location is unbeatable. No need for Google Maps for this one. Just go out of Sloterdijk Station, turn your head to the right, and there it is.
Sadly, everything else after that is beatable.
Reception: Cold, unwelcome experience at check in. Requested to write date of birth on form which is normal. The problem is being requested to write your age also, which should be easy from just reading the date of birth. Upsetting. Reception said to take key with you at night, as the main doors would be locked, which was soon afterwards. I went out later and arrived back after midnight, to find a crowd of guests outside, and the doors wide open for guests to come and go as they wish.
Room: Small, uncomfortable Single Room on middle of top floor, €110+ per night. Looked and felt like just another dorm instead. Good to have tv available, not good to have tv position at dangerous angle where guests could easily hit their head by accident, and have head injury. Small bed with pointless metal bar on wall beside pillow, where there could be a similiar incident as with tv. Soap dispenser in toilet was empty. View from window would be of biggest interest to window manufacturers, because it has amazing view of office blocks nearby, but not much else.
Accessibility: 1 elevator working at the time, for hundreds of guests to use, of the 3 elevators there. Long and frustrating delays during busy periods, as consequence. Understandably, some guests give up waiting for it. Using stairs would be faster.
Cleaning: Advised that the cleaning team do not clean the room every day. No issue with that. However, I spent second day mostly in room because of mobility issue, but allowed time to clean the room when they were near it. Room was not cleaned when I returned. 3 hours later, well into the evening, staff were still cleaning other rooms on the same floor.
Safety/Security: No locker or safe area, to store luggage or valuables in room. You just leave them in the room and hope that nothing happens. Other guests standing in groups in corridors, allowed to make as much noise as they wanted during night hours, and they did. Obviously, no facility available for wake up calls by reception, no real interest in providing one either, so if you need to leave very early and your phone has problem, you have a drama to deal with. It didn't happen to me, but that does not mean it will never happen to somebody else.
Again, all this experience was for a €110+ room per night. Amsterdam is expensive of course, but if you're offered airport hotel as an alternative, as I was, you should consider it. The Dutch train service is so good, that there will be no problem accessing the airport or the city, and you will get a peaceful sleep in a comfortable room, for considerably less cost than what I was asked to stay at this accommodation.
Date of stay: August 2023
Trip type: Travelled solo
Value
Location
Service
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MEININGER CITY WEST, General Manager at MEININGER Hotel Amsterdam West City, responded to this review
Responded 16 Nov 2023
Dear Guest,
Thank you for taking the time to share your detailed feedback with us. We sincerely apologize for the inconveniences you experienced during your stay, and we appreciate your candid insights, which are crucial for our continuous improvement. We regret to hear about the cold and unwelcome check-in experience. Your concerns about providing both the date of birth and age will be carefully reviewed to ensure a more guest-friendly process. However, we would like to clarify that the accuracy of the data must be confirmed by the customer since the registration form is a legal proof of their stay at the hotel. Therefore, we ask the guest to confirm date of birth and age. on the spot. We also apologize for the confusion regarding the main doors' accessibility and will work to address and improve our communication in this regard. Your comments about the room conditions are valuable, and we apologize for any discomfort you encountered. We will assess the TV placement and bed structure to ensure the safety and well-being of our guests. The oversight with the soap dispenser will be addressed promptly, and we appreciate your understanding of our cleaning policy while acknowledging the need for improvement in timely service. As far as security is concerned, however, we would like to point out and guarantee, for the sake of clarity, that in every room there are free lockers for storing personal belongings, which can be locked with your own padlock or a lock that can be requested at reception. If even more security is required, we offer rental lockers at the entrance that are only accessible electronically, by entering a password, to ensure total security for our guests' belongings. Since the MEININGER is a combination of hostel and hotel, we offer no-frills services developed for urban travellers with basic needs and therefore we do have some procedures that might not match the expectations of all of our guests. For example, we do not offer wake-up calls, since many guests now rely on personal devices such as smartphones and alarms to wake them up, reducing the demand for this service. For this reason our chain has shifted its focus and resources towards other guest services or amenities considered more essential and popular. We value your feedback, and your comments will be used to make necessary improvements. We hope you would consider giving us another opportunity in the future to provide you with a more positive experience.
Thank you for bringing these matters to our attention. Team MEININGER Amsterdam
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We stayed for 2 nights in September 2023. It is essentially a hostel, next to a Holiday Inn and very near the Amsterdam Sloterdijk station, just 2 minutes walk as you exit the station. Shared kitchen on the ground floor was well maintained and trash cans emptied quite frequently. Free water dispenser in the lobby across from the shared kitchen was handy for filling up our water bottles each day before we head out for our tours.
Our room was just like a hostel, as expected, with bunk beds. They do provide clean bath towels and hair/body wash combo in the shower. Our room was clean and beds were comfy, and we all slept well.
Staff were all helpful and friendly. Location was very convenient for going to Amsterdam Central station (one stop), and Schiphol airport on the last day.
I would say this hostel is best for young adults, or someone on a budget who are not too fussy.
Date of stay: September 2023
Trip type: Travelled with friends
Value
Location
Service
Ask SammieAr about MEININGER Hotel Amsterdam West City
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MEININGER CITY WEST, General Manager at MEININGER Hotel Amsterdam West City, responded to this reviewResponded 16 November 2023
Dear Sammie
Thank you so much for taking the time to share your experience with us! It's fantastic to know that you found our location convenient, especially being just a 2-minute walk from Amsterdam Sloterdijk station. We're glad the shared kitchen on the ground floor met your expectations, and that the free water dispenser in the lobby was handy for your daily adventures.
We take pride in maintaining a clean and comfortable environment for our guests, and we're delighted to hear that your room, equipped with bunk beds, provided the cozy and restful experience you were looking for. Thank you once again for choosing to stay with us. We look forward to welcoming you back in the future. See you soon Team MEININGER Amsterdam
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Great location just next to Sloterdijk station and with many tramway lines passing nearby, which allows you to be at city centre in less than 10 minutes. The rooms are very small with the bare minimum, although the bathrooms were spatious enough and the bed was small but comfortable. I would say tha the hotel is adequate for young people travelling alone or for groups of friends that are not looking for anything fancy in a hotel, not so much for families or business trips.
Date of stay: September 2023
Trip type: Travelled solo
Value
Location
Service
Ask AMSFER about MEININGER Hotel Amsterdam West City
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MEININGER CITY WEST, General Manager at MEININGER Hotel Amsterdam West City, responded to this reviewResponded 26 September 2023
Dear AMSFER we would like to thank you for taking the time to share your opinion with us. We were delighted to serve as your base for your recent visit to Amsterdam. We hope that our close proximity to so many of Amsterdam’s attractions and landmarks as well as public transportation was of benefit to you in getting around the city. We regret that despite the positive review, you were not totally satisfied with our accommodation and we would like to take this opportunity to explain that the MEININGER brand is designed for the basic needs of urban travellers. As we are both a hotel as a hostel, combining the best from both, we do have some procedures that might not match the expectations of all of our guests. We do try to meet to all our guests their needs, but we also understand that it depends on personal expectations whether someone likes our concept. Even though, we do hope that you still enjoyed your time in Amsterdam and we would be happy to welcome you back again. Have a great day and see you soon. Team MEININGER Amsterdam
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Was so much more that we expected to be honest. Bar was great and when it closed you still had the wee shop were you buy alcohol and sit and drink,, pool table and football table great vibe everyone chatting laughing. Had kitchen if you wanted yo make your own food and also washing machines. Vending machines free place to fill your drinking water. Security at door music playing nice and clean too. 5mins from train into centre and also other one to airport really fab location. Rooms are fine 4 of us in bunks and 2 in double one toilet and separate shower room lockers for clothes. Beds clean and fresh towels left. I am so presently surprised it's not the ritz but location vibe friendly helpful staff and amenities would stay again in heartbeat.
Date of stay: September 2023
Trip type: Travelled as a couple
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Ask lana C about MEININGER Hotel Amsterdam West City
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MEININGER CITY WEST, General Manager at MEININGER Hotel Amsterdam West City, responded to this reviewResponded 20 September 2023
Dear Guest Thank you for this awesome review! We are very happy to hear that you enjoyed your experience immensely. That is exactly what we hope to offer to each and every guest - a memorable experience in which you are enjoying your stay fully and are looked after by our terrific staff. We hope that should your travels bring you back to Amsterdam we will have the pleasure of hosting your stay again. Take care and happy travels! Your MEININGER team Amsterdam
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Marco the amazing, handsome barman gave us outstanding service. Honestly, sooo handsome. The drink recommendations were super helpful. His local knowledge made our holiday. He went above and beyond for us. We will definitely be back! Xx
Date of stay: September 2023
Trip type: Travelled with friends
Ask EMB276 about MEININGER Hotel Amsterdam West City
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MEININGER CITY WEST, General Manager at MEININGER Hotel Amsterdam West City, responded to this reviewResponded 24 September 2023
Dear guest,
It is such a great honor for us to hear such a positive feedback about your recent stay with us! Our staff here is very happy to hear that you enjoyed your experience immensely. That is exactly what we hope to offer to each and every guest - a memorable experience in which you are enjoying your stay fully and are looked after by our terrific staff. Thanks for being a one-of-a-kind guest and for sharing such a nice review! We will be more than happy to see you again in our hotel!
Sincerely, Your team MEININGER Amsterdam
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Its location is nearby a public transport station so it works very well The staff is kind and professional I would recommend it again for anybody who comes to amsterdam whether for bussiness, tourism or whatsoever
Date of stay: August 2023
Trip type: Travelled with friends
Ask Jacobo S about MEININGER Hotel Amsterdam West City
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MEININGER CITY WEST, General Manager at MEININGER Hotel Amsterdam West City, responded to this reviewResponded 31 August 2023
Dear Jacobos Thank you very much for leaving us a review. We are delighted to have been able to offer you such a wonderful stay. Our staff is very happy to hear that you enjoyed your experience immensely. That is exactly what we hope to offer to each and every guest - a memorable experience in which you are enjoying your stay fully and are looked after by our terrific staff. Thanks for being a one-of-a-kind guest and for sharing such a nice review. We would love to have you as a guest again, here in Amsterdam or in one of our other hotels in Europe... you can find us in Germany, France, Italy, Denmark, Hungary, Belgium, Austria and Switzerland! All the best and sunny greetings Team MEININGER Amsterdam
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