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Erin B

new favorite hotel

5.0 of 5 bubblesReviewed 1 Oct 2024
The location was amazing- literally across the street from Van Gogh Museum (buy tickets in andvance- we didn’t and had to pay 80 euros for a guided tour or we wouldn’t have gotten it) and down the block from the Rijkmuseum. There is also a tram stop about half a block up that we used daily. The hotel is also around the corner from luxury shopping if you are in the market for something fancy.
The check in staff was fabulous and friendly. Unfortunately I didn’t write her name down (she had long dark hair). When we arrived to our room- there was a birthday message written for me on the wall, as well as a dessert and balloons!
We were in a 2 level suite with two bathrooms. It was great for looking down on the hotel activities as we faced inwards. We could also see outside to tell what degree of rain we would be dealing with that day 😬. There are a set of fairly steep stairs- so perhaps not the best for those with mobility issues). We also had two closets we used to keep our things put away.
The pillows were absolutely FABULOUS. So much so that we attempted to buy them- only
To find on the website they could not be shipped to the US. Still working out how I might get my hands on a pair. The bedding was also wonderful and I looked forward to hopping in to bed every night. The towels were very plush and we actually didn’t have to call for extra towels because there was plenty stocked to begin with.
There was a US plug downstairs as well as multiple European plugs. We were also able to tap into the Bluetooth - so we had surround sound music whenever we were in the room.
Housekeeping/turndown service was lovely. The ladies checked to make sure there was nothing else when needed. The bell staff was helpful and remembered us every time we came in and out of the hotel. Front desk was always helpful and friendly and I actually felt like they knew us by the end of the trip. This is not always the case at every hotel where you can feel like just a number.
The only disappointment was the spa being under renovation. This was made clear prior to our arrival- we just would have loved to have used it. There was an option to use facilities at a neighboring hotel- we just didn’t have time to get over there.
I was very sad to leave the hotel. Everything about our stay was wonderful. I would go back to Amsterdam just to stay at the Conservatorium!! This was the last stop on my birthday trip and the perfect way to end our overseas journey.
Date of stay: September 2024
Room Tip: It’s pricey- but absolutely worth it
Trip type: Travelled with friends
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Roy Tomassen, General Manager at Conservatorium Hotel, responded to this review
Responded 31 Oct 2024
Dear W1563HVerinb,

Thank you for sharing such a wonderful review of your stay with us! We are thrilled to hear that the Conservatorium has become your new favorite hotel and that our fantastic location contributed to your birthday celebration.

It’s fantastic to know that our team provided you with friendly and attentive service, making you feel at home throughout your visit. We’re especially glad you enjoyed the special touches in your suite and that our housekeeping and bell staff were memorable parts of your experience.

While we regret that you couldn’t enjoy our spa due to renovations, we hope to welcome you back soon so you can fully experience everything we have to offer.

Thank you once again for choosing the Conservatorium to conclude your birthday trip. We look forward to seeing you again on your next visit to Amsterdam!

Warm regards,
Roy Tomassen
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,237)
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Reviewed 30 September 2024 via mobile

- I didn‘t want a room with the stairs inside, I got an upgrade (I didn‘t ask for) where they put me in a Junior Suite with too steep stairs, very unconforable. Mattress too hard, pillow too soft.

- Breakfast experience was terrible. First had to wait in the lobby, then the waiter was extremely unpleasant, never even a smile. understaffed, never cleaned the table, so that we always had to pile the plates ourselves, waiting time to order and get the orders were too long.

Date of stay: September 2024
Trip type: Travelled with friends
Thank Aaakilchberg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Roy Tomassen, General Manager at Conservatorium Hotel, responded to this reviewResponded 31 October 2024

Dear Aaakilchberg,

Thank you for sharing your feedback regarding your recent stay. We appreciate your kind words about the Conservatorium Hotel, but we are sorry to hear that certain aspects of your experience fell short of your expectations, particularly with the room upgrade and breakfast service.

We understand that the room configuration may not have been ideal for you, and we regret any discomfort this caused. Additionally, we strive to provide attentive and friendly service during breakfast, so it is disappointing to learn that we missed the mark in this regard.

Your insights are valuable to us as we continue to improve our guest experience. For further discussion and to address your concerns directly, please feel free to contact us at Quality@conservatoriumhotel.com. We genuinely hope to have the opportunity to welcome you back and provide you with a more enjoyable experience in the future.

Sincerely,
Roy Tomassen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2024

I have stayed at a half-dozen Amsterdam hotels. I return to the Conservatorium. Very well appointed hotel, excellent museum-centric location. Friendly, industrious staff, particularly the concierge team. But the hotel manager is tyrannical both to the guests and staff, and is in need of a long vacation.

Date of stay: September 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank douglashZ9741DX
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Roy Tomassen, General Manager at Conservatorium Hotel, responded to this reviewResponded 3 November 2024

Dear DouglashZ9741DX,

Thank you very much for your loyalty and kind words about our location, facilities, and the dedication of our team—especially our concierge staff. We're truly sorry to hear of your concerns regarding management. Please rest assured that we take feedback like this seriously and are committed to fostering a positive and welcoming environment for both our guests and staff. We hope to continue being your choice in Amsterdam and look forward to welcoming you back.

Kind regards,
Roy Tomassen

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Reviewed 23 September 2024

The service of Richard and Eitan was perefect and me and my wife enjoyed so much
The food is very tasty,
The hotel close to every place
We like amsterdam, we got a very big room and the hotel is so clean.
We want to come back one day. Its was realy perfect

Date of stay: September 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank IdanS117
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Roy Tomassen, General Manager at Conservatorium Hotel, responded to this reviewResponded 31 October 2024

Dear IdanS117,

Thank you very much for your wonderful review! We are delighted that you and your wife enjoyed such a perfect stay with us.

It is fantastic to know that Richard and Eitan provided you with exceptional service, helping make your experience memorable. We are fortunate to have team members like them, and we will be sure to pass along your kind words to both.

We are also glad you enjoyed our accommodation, as well as our convenient location close to everything you love about Amsterdam. Thank you once again for choosing to stay with us, and we look forward to welcoming you back soon.

Warm regards,
Roy Tomassen

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Reviewed 11 September 2024

great hotel on so many fronts but would be remiss to not give the concierge team a major shout out. Etan, Ivan, Alina and Uwana are all rock stars and helped us select and secure reservations at fabulous resturants and activities. They made a wonderful stay at Conservatorium even better. highly recommend the hotel!

Date of stay: September 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Carolyn O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Roy Tomassen, General Manager at Conservatorium Hotel, responded to this reviewResponded 20 September 2024

Dear 11carolyno,

Thank you for your fantastic review! We are delighted to hear that you had such a wonderful stay with us and that our concierge team played a key role in making it even more memorable.

Etan, Ivan, Alina, and Uwana will be thrilled to hear your kind words—they truly are rock stars! We're so glad they could assist in securing fabulous restaurant reservations and activities for you, adding that extra special touch to your visit.

We greatly appreciate your recommendation and look forward to welcoming you back to the Conservatorium Hotel in the future!

Warm regards,
Roy Tomassen

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Reviewed 2 September 2024

Excellent hotel experience from the moment you step inside the hotel. Breakfast buffet selection is good with a ala carte menu as well. Room is quite spacious and been given a 2 level up upgrade. Service is on point! Trust me the other lixury hotel we booked is like a 3 star compared to the conservatorium. Keep up the good work and will be my go to hotel when i visit amsterdam.

Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Len C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Roy Tomassen, General Manager at Conservatorium Hotel, responded to this reviewResponded 20 September 2024

Dear Lenc793,

Thank you for your wonderful review! We are delighted to hear that your stay in our duplex suite was comfortable for your family and that you enjoyed the added convenience of having two bathrooms.

It’s fantastic to know that our location and attentive staff helped make your experience even better. We’re especially pleased to hear about the exceptional service provided by Eitan, who planned marvelous tours, and Alina, who ensured your room was perfect throughout your stay. We'll be sure to share your kind words with both of them.

We’re also touched by your mention of our engineer’s thoughtful gesture—it’s these small touches that we believe make all the difference.

Thank you once again for your lovely feedback, and we look forward to welcoming you back for another great experience in the future!

Warm regards,
Roy Tomassen

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