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Aaakilchberg
Kilchberg, Switzerland

Beautiful Hotel, poor experience

3.0 of 5 bubblesReviewed 30 Sept 2024via mobile
- I didn‘t want a room with the stairs inside, I got an upgrade (I didn‘t ask for) where they put me in a Junior Suite with too steep stairs, very unconforable. Mattress too hard, pillow too soft.

- Breakfast experience was terrible. First had to wait in the lobby, then the waiter was extremely unpleasant, never even a smile. understaffed, never cleaned the table, so that we always had to pile the plates ourselves, waiting time to order and get the orders were too long.
Date of stay: September 2024
Trip type: Travelled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Roy Tomassen, General Manager at Conservatorium Hotel, responded to this review
Responded 31 Oct 2024
Dear Aaakilchberg,

Thank you for sharing your feedback regarding your recent stay. We appreciate your kind words about the Conservatorium Hotel, but we are sorry to hear that certain aspects of your experience fell short of your expectations, particularly with the room upgrade and breakfast service.

We understand that the room configuration may not have been ideal for you, and we regret any discomfort this caused. Additionally, we strive to provide attentive and friendly service during breakfast, so it is disappointing to learn that we missed the mark in this regard.

Your insights are valuable to us as we continue to improve our guest experience. For further discussion and to address your concerns directly, please feel free to contact us at Quality@conservatoriumhotel.com. We genuinely hope to have the opportunity to welcome you back and provide you with a more enjoyable experience in the future.

Sincerely,
Roy Tomassen
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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18 - 23 of 2,240 reviews
Reviewed 25 September 2024

I have stayed at a half-dozen Amsterdam hotels. I return to the Conservatorium. Very well appointed hotel, excellent museum-centric location. Friendly, industrious staff, particularly the concierge team. But the hotel manager is tyrannical both to the guests and staff, and is in need of a long vacation.

Date of stay: September 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank douglashZ9741DX
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Roy Tomassen, General Manager at Conservatorium Hotel, responded to this reviewResponded 3 November 2024

Dear DouglashZ9741DX,

Thank you very much for your loyalty and kind words about our location, facilities, and the dedication of our team—especially our concierge staff. We're truly sorry to hear of your concerns regarding management. Please rest assured that we take feedback like this seriously and are committed to fostering a positive and welcoming environment for both our guests and staff. We hope to continue being your choice in Amsterdam and look forward to welcoming you back.

Kind regards,
Roy Tomassen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2024

The service of Richard and Eitan was perefect and me and my wife enjoyed so much
The food is very tasty,
The hotel close to every place
We like amsterdam, we got a very big room and the hotel is so clean.
We want to come back one day. Its was realy perfect

Date of stay: September 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank IdanS117
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Roy Tomassen, General Manager at Conservatorium Hotel, responded to this reviewResponded 31 October 2024

Dear IdanS117,

Thank you very much for your wonderful review! We are delighted that you and your wife enjoyed such a perfect stay with us.

It is fantastic to know that Richard and Eitan provided you with exceptional service, helping make your experience memorable. We are fortunate to have team members like them, and we will be sure to pass along your kind words to both.

We are also glad you enjoyed our accommodation, as well as our convenient location close to everything you love about Amsterdam. Thank you once again for choosing to stay with us, and we look forward to welcoming you back soon.

Warm regards,
Roy Tomassen

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Reviewed 11 September 2024

great hotel on so many fronts but would be remiss to not give the concierge team a major shout out. Etan, Ivan, Alina and Uwana are all rock stars and helped us select and secure reservations at fabulous resturants and activities. They made a wonderful stay at Conservatorium even better. highly recommend the hotel!

Date of stay: September 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Carolyn O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Roy Tomassen, General Manager at Conservatorium Hotel, responded to this reviewResponded 20 September 2024

Dear 11carolyno,

Thank you for your fantastic review! We are delighted to hear that you had such a wonderful stay with us and that our concierge team played a key role in making it even more memorable.

Etan, Ivan, Alina, and Uwana will be thrilled to hear your kind words—they truly are rock stars! We're so glad they could assist in securing fabulous restaurant reservations and activities for you, adding that extra special touch to your visit.

We greatly appreciate your recommendation and look forward to welcoming you back to the Conservatorium Hotel in the future!

Warm regards,
Roy Tomassen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 September 2024

Excellent hotel experience from the moment you step inside the hotel. Breakfast buffet selection is good with a ala carte menu as well. Room is quite spacious and been given a 2 level up upgrade. Service is on point! Trust me the other lixury hotel we booked is like a 3 star compared to the conservatorium. Keep up the good work and will be my go to hotel when i visit amsterdam.

Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Len C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Roy Tomassen, General Manager at Conservatorium Hotel, responded to this reviewResponded 20 September 2024

Dear Lenc793,

Thank you for your wonderful review! We are delighted to hear that your stay in our duplex suite was comfortable for your family and that you enjoyed the added convenience of having two bathrooms.

It’s fantastic to know that our location and attentive staff helped make your experience even better. We’re especially pleased to hear about the exceptional service provided by Eitan, who planned marvelous tours, and Alina, who ensured your room was perfect throughout your stay. We'll be sure to share your kind words with both of them.

We’re also touched by your mention of our engineer’s thoughtful gesture—it’s these small touches that we believe make all the difference.

Thank you once again for your lovely feedback, and we look forward to welcoming you back for another great experience in the future!

Warm regards,
Roy Tomassen

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Reviewed 30 August 2024 via mobile

Excellent hotel; stayed in a duplex suite which offered plenty of room for our family of three with the added benefit of two bathrooms. Perfect location and very attentive staff, even the engineer which came to our room to check on an outlet let us borrow his personal phone charger for the duration of our stay. We owe a special thanks to Eitan, the concierge, who planned marvelous tours for us during our stay. Alina, another member of the concierge team, also deserves a hat tip for all her attention to our room when we arrived and during our stay. A truly great operation.

Date of stay: August 2024
Trip type: Travelled with family
Thank Jack P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Roy Tomassen, General Manager at Conservatorium Hotel, responded to this reviewResponded 20 September 2024

Dear Jack P,

Thank you for your wonderful review! We are delighted to hear that your stay in our duplex suite was comfortable for your family and that you enjoyed the added convenience of having two bathrooms.

It’s fantastic to know that our location and attentive staff helped make your experience even better. We’re especially pleased to hear about the exceptional service provided by Eitan, who planned marvelous tours, and Alina, who ensured your room was perfect throughout your stay. We'll be sure to share your kind words with both of them.

We’re also touched by your mention of our engineer’s thoughtful gesture—it’s these small touches that we believe make all the difference.

Thank you once again for your lovely feedback, and we look forward to welcoming you back for another great experience in the future!

Warm regards,
Roy Tomassen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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