Last week, along with a few of my friends we enjoyed a lunch at your restaurant "Barbonia" to celebrate my 38th birthday.
I am writing to thank your staff member Mr. Emmanuelle for the delightful experience he provided us.
His kindness and service went beyond expectations.
The food we had was absolutely mouth-watering.
Once again, big thanks to Mr. Emmanuelle for making our lunch experience more distinctive.
Dear Jasminebm2511QY,
Thank you for taking the time to share such a wonderful review of your recent lunch experience at Barbonia. We are thrilled that you chose to celebrate your 38th birthday with us, and it’s fantastic to hear that Mr. Emmanuelle provided service that exceeded your expectations. We are incredibly proud of our team, and Emmanuelle will be delighted to hear that his kindness and attention helped make your celebration even more special.
We’re also delighted that you enjoyed the mouth-watering food, and we will be sure to pass along your kind words to the entire team.
Thank you again for your lovely feedback, and we look forward to welcoming you and your friends back for another delightful experience in the future!
Warm regards,
Roy Tomassen
Excellent hotel experience from the moment you step inside the hotel. Breakfast buffet selection is good with a ala carte menu as well. Room is quite spacious and been given a 2 level up upgrade. Service is on point! Trust me the other lixury hotel we booked is like a 3 star compared to the conservatorium. Keep up the good work and will be my go to hotel when i visit amsterdam.
Dear Lenc793,
Thank you for your wonderful review! We are delighted to hear that your stay in our duplex suite was comfortable for your family and that you enjoyed the added convenience of having two bathrooms.
It’s fantastic to know that our location and attentive staff helped make your experience even better. We’re especially pleased to hear about the exceptional service provided by Eitan, who planned marvelous tours, and Alina, who ensured your room was perfect throughout your stay. We'll be sure to share your kind words with both of them.
We’re also touched by your mention of our engineer’s thoughtful gesture—it’s these small touches that we believe make all the difference.
Thank you once again for your lovely feedback, and we look forward to welcoming you back for another great experience in the future!
Warm regards,
Roy Tomassen
Excellent hotel; stayed in a duplex suite which offered plenty of room for our family of three with the added benefit of two bathrooms. Perfect location and very attentive staff, even the engineer which came to our room to check on an outlet let us borrow his personal phone charger for the duration of our stay. We owe a special thanks to Eitan, the concierge, who planned marvelous tours for us during our stay. Alina, another member of the concierge team, also deserves a hat tip for all her attention to our room when we arrived and during our stay. A truly great operation.
Dear Jack P,
Thank you for your wonderful review! We are delighted to hear that your stay in our duplex suite was comfortable for your family and that you enjoyed the added convenience of having two bathrooms.
It’s fantastic to know that our location and attentive staff helped make your experience even better. We’re especially pleased to hear about the exceptional service provided by Eitan, who planned marvelous tours, and Alina, who ensured your room was perfect throughout your stay. We'll be sure to share your kind words with both of them.
We’re also touched by your mention of our engineer’s thoughtful gesture—it’s these small touches that we believe make all the difference.
Thank you once again for your lovely feedback, and we look forward to welcoming you back for another great experience in the future!
Warm regards,
Roy Tomassen
The staff was amazing, especially Jill at the front desk and Michael at the concierge desk. The room was ready for us upon early arrival and they had prepared a surprise in the room. The whole staff took great care of us and I am thankfull for it. The hotel is gorgeous as well!
Dear Roseouvie,
Thank you so much for your kind words! We are thrilled to hear that you had such a positive experience with our team during your stay. Jill at the front desk and Michael at the concierge desk will be especially pleased to hear that they made your stay even more memorable.
It's wonderful to know that the room was ready for you upon early arrival and that you enjoyed the surprise we had prepared. We are so happy that our entire team was able to take great care of you.
We also appreciate your compliments about the hotel itself. We hope to welcome you back again soon for another fantastic stay!
Warm regards,
Roy Tomassen
When searching for a hotel in Amsterdam, my criteria were (1) to find something close to the city center, but not in the midst of it, (2) to find a place that has a soothing decor that promotes calmness and serenity, and (3) to find a hotel that is elegant and unique, without the cookie-cutter feel and look. Well, I found that in the Conservatorium Hotel.
From the moment we arrived at the hotel at around 7 - 7:30 am, we were greeted warmly by Cleo and Richard at the hotel’s lobby reception desk in an open and light-filled lobby. That moment set the tone for the rest of our 9-night stay at the hotel. Cleo then informed us that they upgraded us from the Grand Junior Suite room that I reserved to a Deluxe Suite to help us celebrate our anniversary. As if that was not enough of a pleaant surprise, she offered us free breakfast at one of their hotel restaurants, Barbounia, on that first morning while we waited for the hotel room to be cleaned and ready. Later that day after we returned to the hotel room from a few hours of exploring Amsterdam, we were again pleasantly surprised with a bottle of champagne, an anniversary wish on our hallway mirror, and rose petals leading to the bedroom and on our bed.
The hotel room was a duplex, with the living room / sitting area downstairs and the bedroom upstairs, and a bathroom on each of the floors. The room was decorated in a very warm tone, and felt luxurious and soothing. Unlike other European hotels that we stayed at, Conservatorium Hotel offered the most variety in TV channels to their international pool of patrons.
The architecture of the hotel is simply breathtaking. The glass ceiling over Barbounia, the lounge, and the lobby creates such a bright and inviting space for its hotel’s guests. The hotel’s gym has a comprehensive selection of equipment and weights that rival a commercial gym that one may have membership at one’s hometown. Aside from having breakfast each morning at Barbounia, we also had dinner there one night and in the Japanese restaurant in the hotel, Taiko.
While all of surprises, decor, and architecture of the hotel were fantastic, what I enjoyed most were the people who represent the hotel. As one of the first member of staff to greet a guest, Cleo is an asset to the hotel. She was very warm, personable, patient, genuine and sincere. She knew how to set her guests at ease, especially when they are exhausted like us when we arrived. Throughout the rest of our stay at the hotel, she continued to engage with us when we passed by the reception desk and to see how we were doing with our holiday.
Another staff member that made our stay a wonderful experience was Ayla. Like Cleo, Ayla was very welcoming, genuine, friendly, engaging, and sincere. She’s another asset to Conservatorium Hotel and to The Set organization, as I understand that she’s only temporarily there from London. If I think about the representation of excellence in hospitality service, I would think of Ayla without hesitation.
Aside from Cleo and Ayla, we also enjoyed meeting other members of Barbounia, including Emanuele (spelling?), Anna, and Bellia (spelling?).
I (we) definitely cannot wait to return to Amsterdam and to stay at the Conservatorium Hotel again.
Dear NYC_leisuretravel,
Thank you for your incredibly thoughtful and detailed review! We are absolutely delighted that you found everything you were looking for at the Conservatorium Hotel and that your experience exceeded your expectations.
From the warm welcome by Cleo and Richard to the special anniversary surprises, it’s wonderful to hear that our team was able to make your stay truly memorable. We are thrilled that you enjoyed the upgrade to the Deluxe Suite and the personal touches like champagne and rose petals. Creating such special moments for our guests is always our goal, and we're glad to have contributed to your celebration.
It's fantastic to hear that you appreciated the soothing decor, breathtaking architecture, and unique atmosphere of our hotel, as well as the variety of amenities, including the gym and our restaurants, Barbounia and Taiko. We’re also happy that the design and layout of your duplex suite added to the luxurious and serene experience you were seeking.
A special thank you for recognizing Cleo, Ayla, and the team at Barbounia, including Emanuele, Anna, and Bellia. We take great pride in our staff, and your kind words about their warmth, professionalism, and personal engagement mean the world to us. We will make sure to pass on your lovely comments to them.
We can’t wait to welcome you back for another exceptional stay at the Conservatorium Hotel on your next visit to Amsterdam. Thank you again for your kind review and for choosing to celebrate your special occasion with us.
Warm regards,
Roy Tomassen
