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Alvaro R
Algemesi, Spain

Lamentable behavior of the hotel

Review of Rho Hotel
1.0 of 5 bubblesReviewed 7 Nov 2024
I am one of the thousands of people affected by the floods in Valencia, specifically in Algemesí. I had a reservation at this hotel through Booking.com. Due to the floods, I was left without means of transport (cars, train), with the house destroyed, without electricity, without water and cut off for more than a week. There was no way to get to Amsterdam or cancel the reservation. When a refund was requested, since we were unable to go to the hotel due to the seriousness of the situation we are experiencing, the hotel's response was that they cannot return the money since the room was kept free in case we showed up. How were we supposed to go? I find this inhuman treatment we have received from this hotel regrettable and I hope that you never find yourself in a similar situation where €400 can make a difference.
Date of stay: November 2024
Trip type: Travelled as a couple
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Reviews (2,941)
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Reviewed 29 October 2024

Good location just off the main drag so pretty quiet. I had a large room with 2 single beds facing into an inner courtyard. Room was a bit dark because of that. 2 bedside lights and a light at the door not quite enough to fully light the room. Bed was fine. Bathroom was fine. A few English channels on TV. Large reception area / lounge in reception so good for reading / chilling out. Breakfast spread was fine. I did have a small issue with payment. The woman running the show insisted on me paying upfront for breakfast. I normally pay for any breakfasts I have had at checkout. She gave me the impression of someone with a military background so I decided to accept her terms. Plenty of restaurants in the area. The Rokin Metro station is just around the corner. Get off at the next station V?? going north for Van Gogh/Rijksmuseum. Walk in same direction as the train when you get off to use correct exit. Cross the road and you will see a signpost for the museums.

Room tip: Breakfast needs to be paid for upfront
Date of stay: October 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank john48537
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 September 2024

My parents are staying at the hotel right now. We booked this hotel for them because of its location. We were fine that the amenities weren't wonderful. The reviews said great breakfast and super helpful kind staff.
Well, the location is great, the amenities exactly as to be expected, but the staff at check in were unhelpful and rude.
At check in they were handed a piece of paper to complete. After completing said paper, they waited a long time for someone to assist. The staff were all talking together and not paying any attention to guests.
This is extremely disappointing. I hope this was an anomaly and that things will drastically improve during the rest of their stay.

Date of stay: September 2024
Trip type: Travelled as a couple
1  Thank heatherf262
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 September 2024

The room itself was comfortable but quite minimal. In terms of the positives, the hotel is right by Dam Square and close to Amsterdam Centraal. The breakfast was also really good and filling. However, the lights in the room were very dim, so it was very difficult to see things at night. In addition, the walls are quite thin, so you hear everything from people talking, doors opening and closing, and people having sex in nearby rooms. Aside from those things, it is not a bad place to stay, and I would return.

Date of stay: September 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank The_Traveling_Expat
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 September 2024 via mobile

There were four of us - dad and three daughters (15, 10 and 8) and we stayed in two twin rooms either side of the corridor.

Room one had a view over the street - sure there was some street noise but that’s to be expected. The girls only mentioned the street noise on one evening at 3am. It’s a party city, no big deal.

Room two was looking into the middle of the building, not much to look at but also no noise.

Upon entering the rooms there was a 1m square landing after which a short flight of 10 steps into the room.

One bed was under the window, the other under the stairs. Both were narrower than a standard single bed but sufficient - I’m 100kg and 193cm and I slept well. The layout was the same in both rooms.

There was an adequately sized bathroom with toiletries and a shower.

The WiFi was strong and consistent.

The shower had enough power but the flow was unpredictable without consistency in temperature however the girls never complained, so maybe I’m just too delicate.

The breakfast was the reason for dropping a point. There were sausages, eggs (scrambled and boiled), muffins, croissants, toast, jams, yoghurts, meats and cheese. Sounds ok right? I’d say it was ok and for the price of the stay it was sufficient and offered value however I would have liked more - on reading this back I’m not clear in my review, it just wasn’t everything I had hoped for. The staff in the restaurant were polite and helpful.

Indeed, the staff in the hotel were consistently polite and caring and made us feel welcome.

We initially booked for just one night and then extended to three nights as we felt comfortable.

The location is very central, ideal for a short stay.

Close to everything you’d want to see. We also walked to the zoo and the Van Gogh museum and both were within 25 mins of the hotel.

There is a convenience store within 3 minutes walk to top up on snacks and a Primark and a TK Maxx to top up on forgotten clothing.

I thought it was great value for money and would happily stay again.

For reference my typical holiday is five star Dubai. One needs to manage one’s expectations when coming to an expensive city and you won’t be disappointed with the Rho Hotel.

Room tip: If you want peace you’ll need to sacrifice the view. However as the windows are on a side street you’ll likely be undisturbed by noise.
Date of stay: August 2024
Trip type: Travelled with family
2  Thank 461neilj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 September 2024 via mobile

Our family stayed in two rooms at this hotel, and both were horrible. The main lights in both rooms did not work, so the rooms were extremely dark. Despite the receptionist’s promise to have this fixed - it was never fixed during our 3-night stay. The rooms were also very noisy - you could hear every talk, step or toilet flush in adjacent rooms, and whenever another door in the corridor was shut - our door banged as well. The room had no air condition, the wifi signal was unstable, and the mattress - very soft and uncomfortable. Room amenities were very basic and the bathroom felt old and outdated.
The staff at the hotel were not very pleasant to deal with. They always seemed gloomy and lacking any motivation to help.
Also be aware that checkout time is quite early (11AM), and late checkout is only available for a 40€ extra fee.

Date of stay: August 2024
Trip type: Travelled with family
Thank ogol17
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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