Location is great! We had a balcony in November, got lucky with weather and used it. Simple room- just as we needed. Views terrific. Located next to central train station. Would definitely stay here again. Rooms were very quiet- and we had a corner room- once door closed- heard nothing in hallway or from next door rooms.
Fantastic last night in Amsterdam!!! Comfy bed, beautiful room. Loved the room service at 1am.
The hotel is central to everything and literally 5 min walk from Central station. Its worth the treat!
Concierge kept my bags for the afternoon too as I had a late flight out.
We stayed 2 nights at this hotel and found the breakfast to have a great selection, hot dishes need to be topped up quicker as leisure guests like to eat for breakfast and lunch in my experience. Reception and Concierge were efficient and helpful, recognition to Ty who could not help us more. Can’t wait to return when the ground floor bar and restaurant are fully reopened.
Visited the Luminair bar here & had an excellent time, great cocktails, atmosphere & music, when leaving Dylan (concierge) was very friendly and helpful when organising a taxi for us (we had a mobility scooter with us). Will book to stay here on my next visit to Amsterdam!
Dear Harry,
Thank you for your fantastic review! We're thrilled to hear that you had such a great experience at Luminair, enjoying the cocktails, atmosphere, and music. It's wonderful to know that Dylan, our concierge, was able to assist you and make your departure smooth, especially with your mobility scooter.
We would love to welcome you back on your next visit to Amsterdam!
Warm regards,
Team DoubleTree by Hilton Amsterdam Centraal Station
Not a fan of this hotel - been to Amsterdam more than ten times and this is probably my bottom ranking hotel. The hotel entrance is not easily accessible once dropped off by a taxi or Uber (due to renovations but definitely not ideal in the rain). I am pregnant and my room is far from the elevator - had to walk a distance with my luggage to get to my room. The bedsheets has a damp smell. There is no pleasant scent or classy ambience to the hotel. Upon check in, I was required to pay a refundable deposit of EUR50 per night otherwise I was not able to check in - which was not communicated to me prior - not ideal as an international guest. Certainly overpriced and under delivery.
Dear Guest,
Thank you very much for having visited our property.
Your survey reply made us aware that unfortunately, your stay was not up to your expectations.
Please accept our sincere apologies for the inconveniences experienced. Your feedback is of the utmost importance, it is the way we are able to improve our service.
As you referred, our property is currently going through a refurbishment which has the intend to enhance our guest experience and it implies great changes to our current operations. Regardless, our service should be at the highest standard at all times and therefore your comments have been shared with our Management.
We would be delighted to have the opportunity to welcome you back on another opportunity after the refurbishment is completed.
Warm regards,
Team Doubletree
