Clean room but smallest bathroom I have encountered in a long time. There was alot of construction going on while I was there which made it very crazy. Not a peaceful atmosphere. The lobby was cramped and there were so many people waiting there wasn't enough chairs for everyone. The staff was very friendly though. I was hoping for a room with a view but I looked out over the train tracks . It was close to the train station so we could walk which was nice.
Dear Carnyp2022,
Thank you for sharing your feedback with us.
We do understand our temporary lobby impacted your first impression of the hotel. We are happy to confirm our new refurbished Lobby is ready and with a completely new look. However, we are delighted to read your positive comment on our team, and on how much convenient is the location of the hotel.
We look forward to welcoming you soon in the future, with a full refurbished hotel!
Warm regards,
Team DoubleTree by Hilton Amsterdam Centraal Station
Located next to the central station, this is a large modern hotel within walking distance of everthing. Rooms were modern and well appointed. It has a great rooftop bar with fanastic views over Amsterdam. Service was good. A safe bet in Amsterdam.
Dear 25ian,
Thank you for sharing your stay experience with us!
We are so much delighted to read you appreciated the convenient location of the hotel, as well as the modern look of our rooms.
Moreover thank you for visiting our rooftop bar, it is the best place to enjoy the view of the city.
We hope our hotel will still be your first choice any time you will come back to Amsterdam!
Warm regards,
Team DoubleTree by Hilton Amsterdam Centraal Station
The staff was very welcoming and nice from the beginning. I was given an upgrade on a room for being Gold and they let me check in early. Check in was smooth and easy. Room/lobby was very clean. Quiet stay. Most importantly the location is the best. Walking distance to most restaurants and things. Getting from airport and back was easy because central station is a 5 minute walk. And there are other transpiration options available like rail trains
Dear 655chadm,
Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your stay and appreciated the room upgrade as a Gold member. It's great to know that the early check-in, smooth check-in process, and clean facilities added to your comfort.
We’re especially glad that our central location made it convenient for you to explore nearby restaurants and attractions, and that transportation to and from the airport was hassle-free thanks to the proximity to the central station.
We hope to welcome you back soon for another pleasant stay!
Warm regards,
Team DoubleTree by Hilton Amsterdam Centraal Station
what a terrible hotel. The hotel bar is not accessible for hotel guest because of a private event. This means that there no possibility to have a drink in the hotel that you stay at. They send you to a coffee bar further down the street or you can order room service
Dear Fabrice Droesbeke,
We sincerely apologize for the inconvenience you experienced during your stay. We understand how frustrating it must have been not to access the hotel rooftop bar, and we regret that this impacted your visit. While we strive to accommodate all guests, we regret that the private event limited your options. We appreciate your feedback. We hope to have the chance to welcome you back under better circumstances, and allow you to fully enjoy the LuminAir experience!
Team DoubleTree by Hilton Amsterdam Centraal Station
Hubby and I have been regular guests of this hotel for the past decade; it's nice to see that it's getting a facelift, and the new decor in the balcony rooms was tastefully done. We were happy to finish each evening in the rooftop bar (we're still used to calling.it the sky lounge) - some absolutely beautiful updates to the menu. Great to see that you can now deserve a slot too, as.bwfore it was so frustrating not to be able to get a table when you were an actual guest at the hotel.
Ivan (? Spanish/Italian) was the kindest and most sweet host at breakfast every morning, and really went out of his way to make our stay a special one,. especially on my birthday morning. Absolutely fantastic ambassador for you Hilton - give that man a bonus!
Only very slight letdown was that when we rang for room service we were told it was soft drinks only - very odd.
Overall absolutely smashing as per usual, we'll be back next year!
Dear NarnFulf,
Thank you so much for your loyalty over the past decade and for taking the time to share your lovely feedback! We’re thrilled to hear that you enjoyed the newly updated decor of our balcony rooms and that you had a great time at the rooftop bar LuminAir. We’re glad that the new reservation system helped make your evenings more enjoyable – we know how important it is for our guests to be able to relax in their favorite spots.
A special thank you for highlighting Ivan's exceptional service at breakfast. We are proud to have him as part of our team, and we will make sure to pass on your kind words.
We apologize for the room service issue with the drinks – that’s not our usual standard, and we’ll look into why that happened to avoid it in the future.
We can't wait to welcome you and your husband back next year for another fantastic stay!
Team DoubleTree by Hilton Amsterdam Centraal Station
