Located next to the central station, this is a large modern hotel within walking distance of everthing. Rooms were modern and well appointed. It has a great rooftop bar with fanastic views over Amsterdam. Service was good. A safe bet in Amsterdam.
The staff was very welcoming and nice from the beginning. I was given an upgrade on a room for being Gold and they let me check in early. Check in was smooth and easy. Room/lobby was very clean. Quiet stay. Most importantly the location is the best. Walking distance to most restaurants and things. Getting from airport and back was easy because central station is a 5 minute walk. And there are other transpiration options available like rail trains
what a terrible hotel. The hotel bar is not accessible for hotel guest because of a private event. This means that there no possibility to have a drink in the hotel that you stay at. They send you to a coffee bar further down the street or you can order room service
Dear Fabrice Droesbeke,
We sincerely apologize for the inconvenience you experienced during your stay. We understand how frustrating it must have been not to access the hotel rooftop bar, and we regret that this impacted your visit. While we strive to accommodate all guests, we regret that the private event limited your options. We appreciate your feedback. We hope to have the chance to welcome you back under better circumstances, and allow you to fully enjoy the LuminAir experience!
Team DoubleTree by Hilton Amsterdam Centraal Station
Hubby and I have been regular guests of this hotel for the past decade; it's nice to see that it's getting a facelift, and the new decor in the balcony rooms was tastefully done. We were happy to finish each evening in the rooftop bar (we're still used to calling.it the sky lounge) - some absolutely beautiful updates to the menu. Great to see that you can now deserve a slot too, as.bwfore it was so frustrating not to be able to get a table when you were an actual guest at the hotel.
Ivan (? Spanish/Italian) was the kindest and most sweet host at breakfast every morning, and really went out of his way to make our stay a special one,. especially on my birthday morning. Absolutely fantastic ambassador for you Hilton - give that man a bonus!
Only very slight letdown was that when we rang for room service we were told it was soft drinks only - very odd.
Overall absolutely smashing as per usual, we'll be back next year!
Booked two rooms for three nights. On Saturday we left the room at 6.50am and came back at 6pm to an unmade room. Ie wet towels un-made beds etc. There was no do not disturb sign on etc. Door knocked at 6.20pm ish for room cleaning. I sent them away as we had only just got in. Shockingly poor service by any hotel standards. Who cleans rooms at that time of day!?
Problem with credit card. They have somehow taken an unathorised payment of an additional room. Chasing a response. Did they not think i'd notice £900?
Outside of that, ok, functional rooms in a decent location. We didn't pay for river views so we over looked the train line and it was absolutely fine.
