"Grandma" here... We stay there often, both as a couple and with adult kids/grandkids. This past week we had 3 rooms for a week and made several changes during that time...Max was our hero in working with us to make sure everything was perfect ...it is employees like Max who make a different in a hotel stay'.
Dear Jane,
Thank you so much for sharing your pleasure while staying at our hotel.
We are so happy to read you are a loyal guest, and we thank you for that, and that this time you left the hotel with good memories.
Hoping you will still choose our hotel for your next trip to Amsterdam!
Regards,
Team DoubleTree by Hilton Amsterdam Centraal Station
When I first came to this hotel for a longer trip with a friend in 2022 I had a horrible experience that started off with bad info from staff members on rooms. I returned in 2024 for one night due to location next to the station. I spoke to a manager before I arrived to ensure I would at least have working water this time around and they were very kind and upon arrival I found that my room had a very nice note. It was only a one night stay and things worked, staff was pleasant, and the room was nice. I hoping to have an amazing experience upon my return to the hotel later this year. I will write an updated review then, as that stay will be for a week.
Dear LittleMissSmallWorld,
Thank you so much for sharing your feedback on your stay with us!
We are so thrilled to read you appreciated the care our team members took. It's very nice to read you left the hotel with a good memory, and you cannot wait to come back again soon!
We will be here, waiting to welcoming you!
Team DoubleTree by Hilton Amsterdam Centraal Station
The Doubletree is located close to the river cruise port (we actually walked it) and the train station (very quick walk). There is a wonderful little grocery store a few doors down that has great ready made meals. The rooms are spacious, the beds are very comfy and the staff was so accommodating! It sits on the water and has great views of the city. I highly recommend!
Dear Rkeve1020,
Thank you for sharing such lovely words on your stay at our hotel!
We are so delighted to read you enjoyed the comfort of our rooms, as well as the prime location our hotel boasts.
Thank you for recommending our hotel, we would love to welcome you again!
Team DoubleTree by Hilton Amsterdam Centraal Station
I stayed at this hotel for five nights, split between two reservations—one with breakfast included and one without. I asked to swap the breakfast from my last day, when I had an early departure, to another day, but the hotel refused. They offered a breakfast box instead, but it wasn’t ready on time, so I left without eating.
Additionally, the hotel was under construction, which wasn’t disclosed beforehand. There was no lobby, no conference room, and very limited space. Overall, my experience was disappointing, and I wouldn’t recommend staying here until these issues are resolved.
Dear 170galita,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you encountered during your stay with us.
We are truly sorry that the breakfast box wasn’t ready in time for your early departure, and we understand how frustrating that must have been. Moreover, we also apologize for the disruption caused by the construction work. We are currently undergoing renovations, and we understand this impacted your stay.
Your feedback is invaluable as it helps us to improve our services and facilities. We hope you will give us another opportunity to provide you with a much better experience once our renovations are complete.
Warm regards,
Team DoubleTree by Hilton Amsterdam Centraal Station
This hotel is easy to get to from airport by train. Just A few minutes away from centrum and 5min to nearest metro stop. Unfortunately renewation was going on in hotel and all the facilities was not available. Gym was great, breakfast was good. Room was nice and clean.
Dear J_takatalo,
Thank you for sharing such a lovely comment on your stay! We are more than delighted to read you enjoyed our convenient location, as well as the cleanliness of your room. We do apologize for the inconvenience with the current renovations, and the limited dining facilities, however we hope our breakfast made your mornings better!
Looking forward to welcoming you again soon!
Team DoubleTree by Hilton Amsterdam Centraal Station
