When I first came to this hotel for a longer trip with a friend in 2022 I had a horrible experience that started off with bad info from staff members on rooms. I returned in 2024 for one night due to location next to the station. I spoke to a manager before I arrived to ensure I would at least have working water this time around and they were very kind and upon arrival I found that my room had a very nice note. It was only a one night stay and things worked, staff was pleasant, and the room was nice. I hoping to have an amazing experience upon my return to the hotel later this year. I will write an updated review then, as that stay will be for a week.