I really wanted to love this hotel because the location can't be beat. It's right next to the main train station, so it was super easy to take the train inside the airport right to the hotel and walk over to the hotel. It's also easy to walk to a lot of places in Amsterdam from the hotel or take a train/tram from the train station if you go further out. But that's were the pros end. They are renovating and instead of putting a big sign up that the lobby bar entrance is now the main entrance, they have you walk around the whole hotel only to get to the front door being closed off due to renovations and you have to walk all the way back to the lobby bar entrance. When we got to the front desk, it took quite a while to make it to the front of the line. The Hilton honors line was actually slower than the normal line. We got one of the two rooms we had booked, the other wasn't ready, no big deal. At least we thought. Well, other rooms wasn't ready until 17:30, way past their check in time. They gave us drink tickets to the breakfast place, which was a waste, because we already had free breakfast because we are Diamond/Gold members. No recognition of our status by the way. Our keys to the rooms stopped working the next day. I understood for one of our rooms, because it was two separate reservations, but the other room was one reservation for two days. We ended up stuck in the elevator because you need a working room key to use it and we had taken it up with somebody else who had swiped their key so we didn't realize our keys were not working until we got up to our floor. When you use the stairwell you end up in the employee area with no signs on how to get back out into the lobby. Our rooms were looking out onto the train tracks and you could hear the trains. In the evening they shut down one elevator just for use to the roof top bar. You need reservations to get up there, it has an amazing view and great cocktails though. For some reason, while I had made reservations for the roof top, they cancelled them saying it was closed for renovations, which it was not, another show of unorganization at this hotel. The breakfast restaurant is a little of a mess, they have two fancy coffee machines, but maybe they should just have some basic coffee pots, because the lines were insane and one constantly had no cups. One nice surprise was the dinner restaurant. There was a storm forecast one evening and we unexpectedly stayed inside the hotel for dinner. The huge windows were great for watching the storm roll in and the food was very good. The staff was very friendly and helpful.
All in all, the hotel seems to have a lot of unexperienced staff and are trying to live off of location alone.
