I had the most amazing and insightful visit of this amazing hotel with its fabulous history and impressive art.
Our guide, Anne Sibre, was the best ever !
Very well informed and immensely joyful, she made the visit an highlight of my trip in Amsterdam !
Thank you so much for your wonderful review regarding your recent visit at Sofitel Legend The Grand Amsterdam! We are delighted to hear that your visit was both amazing and insightful, and that you enjoyed the rich history and art of our hotel.
A special thank you for your kind words about our wonderful ambassador! We are so delighted that her knowledge and joyful spirit made your tour a highlight of your trip to Amsterdam. We will be sure to pass along your compliments to her and she will be thrilled to know she made such a positive impact on your experience.
It was a pleasure having you, and we hope to welcome you back for another memorable visit in the future at The Grand!
The hotel and staff were excellent in every way. Professional, polite and were happy to go out of their way for us.
On our return journey home to the UK we managed to leave a rucksack with our passports in at one of the busy tram stops near the hotel in Central Amsterdam! On arrival at Amsterdam Central train station we realised what we had done and rushed back to the tram stop just to find the rucksack had gone. We telephoned the Police, County Hall and the tram company but were advised nothing had been handed in and to go to the airport and ask for a travel document to be produced so we could fly home. At the airport we quickly found that EasyJet were not very helpful and just advised us to go to the Hague. Our hearts sank. Then....a phone call from the hotel. The Police had called them to say our rucksack had been handed in by a shop. Without hesitation, the hotel sent someone to get our rucksack from the Police station, bring it back to the hotel and put it in a taxi meet us at the airport. The taxi arrived, our flight was delayed by 1 hour and we managed to catch the same flight home that we were originally booked on. Unbelievable!! Without the hotel staff this would never have happened. They were absolutely outstanding in every way and we are in their debt.
Thank you so much for sharing your incredible experience with us! We are truly touched by your heartfelt words and beyond thrilled that the SEC department could assist during such a stressful situation. Losing your passports must have been overwhelming, but we are incredibly happy that our team could step in and provide the help you needed.
Our entire staff takes great pride in going above and beyond for our guests, and your story highlights exactly why we do what we do. From making the calls to retrieving your rucksack and ensuring it reached you at the airport, it was truly a team effort. We’re so pleased that everything aligned, and you were able to make your flight home.
We can not express how grateful we are for your kind words about our professionalism and dedication. It means a lot to us to know we made such a positive impact during a challenging moment for you. We will make sure to share your appreciation with everyone who was involved—it’s moments like these that remind us why hospitality is so special.
Thank you again for choosing to stay with us! We look forward to welcoming you back to Amsterdam in the future!
This is a very special hotel with lovely people working there. I won’t try to name everyone here, but thank you all so much. I had a special time.
Also, I recommend the hotel to anyone planning to stay in Amsterdam. It has excellent and spotlessly clean rooms in a centrally-located building of historic importance. It is the best hotel in Amsterdam.
Thank you so much for your kind words! We are thrilled to hear that you had a special time and enjoyed your stay with us. Our team takes great pride in making every guest feel welcome, and it is wonderful to know we achieved that for you.
We appreciate your recommendation and are delighted that you found our rooms clean and comfortable, as well as the historic charm of our central location. Your feedback means a lot and we look forward to welcoming you back on your next trip to Amsterdam!
Great location and nice courtyard to relax away from the busy streets in the area. The service and food was okay but not outstanding. The menu options seemed limited and the presentation was fair.
Clean and nice choice but there may be some hotels with a slightly higher standard.
It is a truly pleasure to read your review of your experience at Sofitel Legend The Grand Amsterdam. Your feedback is instrumental in helping us continuously improve our services, and we thank you for taking the time to provide it.
It is wonderful to hear that you appreciated the incredible location of our hotel.
Guest satisfaction is our top priority, and our ambassadors are committed to upholding the high standard of five-star service that we are known for, ensuring every guest receives nothing short of excellence.
Your feedback is invaluable to us, and we hope to have the opportunity to address your concerns and welcome you back to The Grand in the future.
This is a beautiful hotel of historic importance, perfectly situated in the heart of Amsterdam. It has two excellent restaurants and many well-designed and spotlessly clean rooms. But its greatest asset are the professional, kind, and thoughtful people who work there. I would unreservedly recommend the hotel to anyone.
Thank you so much for your glowing review regarding your recent stay at Sofitel Legend The Grand Amsterdam! We are thrilled to hear that you had such a positive experience at our hotel and that our team of ambassadors made such a lasting impression on you. It is wonderful to know that you appreciated our historic charm, prime location, and the quality of our restaurants and rooms. Your kind words about our ambassadors mean a lot to us. We are delighted to have earned your recommendation and look forward to welcoming you back to Amsterdam in the future!
