Stayed for 3 nights. Room was in basement and was rather noisy think this was some sort of pump though. Room was clean and sufficient for our stay. Staff friendly and very helpful. Would recommend and return if ever back in Amsterdam.
Dear Nicjj1965,
Thank you for sharing your hotel CC experience on TripAdvisor. It is very satisfying to read that you had a pleasant stay with us. moreover, your comment about the courtesis of staff will be shared amongst us. We're sorry that some aspects of the hotel didn't match your expectation; please allow us to express our sincerest apologies.
We can't wait to welcome you soon in 2021. Till then, stay happy and healthy with your family and friends.
Best wishes,
Hotel CC Team
Excellent location near the station and nightlife.
The twin room was snug but ok, though I would like a proper chair with a back and a decent central light.
The wifi worked well at 30Mbps and very good shower.
Staff very friendly.
The breakfast was taken next door at Pancake and was very good.
The room cleaning was only ok and I had to keep going back to reception when I got in asking for tea/coffee/milk which hadn't been replenished.
I would stay there again.
Dear Ash666,
Thank you for leaving us feedback on TripAdvisor. We are very glad to hear your "experience in detail" review. We will definitely work on our weak points in order to make sure that future visitors will have pleasant stay. We can't wait to welcome you back soon in 2021. Till then, stay happy and healthy with your family and friends.
Best wishes,
Hotel CC Team
Booked before CV19, flights all cancelled however this hotel absolutely will not allow a change of date, refund or allow a cancellation. Be very careful booking this hotel, you will not get your money back should the unfortunate happen. Disgraceful
Dear TracyTC1234,
Thank you for leaving review on TripAdvisor.
We normally don't like to confront with our guests which is against our "code of ethics".
Hereby; we would like to clearify that we always allowed to CHANGE THE DATE for those bookings who had non refundable bookings and couldn't travel under COVID-19 circumstances.
We hope to have informed you sufficiently. If you have further question do not hesitate to contact us at : reservation@hotelcc.nl
We hope you will give us another opportunity better serve you next time.
Kind regards,
Hotel CC Team
Our stay at Hotel CC was amazing, clean hotel, great location and very friendly staff, specially Belinda and sylvia on the front desk, very helpfull and professional. We had a great time, we recomend this hotel.
Dear Guest,
Thank you for taking the time to share your experience with hotel CC Amsterdam. We are very pleased to hear that you did enjoy your time at Hotel CC Amsterdam. Indeed, our location is in the heart of Amsterdam. Thank you for your compliments about our friendly staff, we will share your message with them. We hope your next stay will be as pleasant as the previous one. We look forward to welcome you back soon. For now stay safe and healthy. Kind regards,
Raju Thapa
We are booked in Hotel CC, in Amsterdam in June this year, prior to a cruise. Unfortunately due to the Corona Virus and me being a cancer patient, we need to cancel our trip and postpone till next year. 2 in our party are forbidden to board the cruise ship as they live in China. We have appealed to the hotel to either cancel and refund or hold a credit for next year and on both attempts to negotiate with them, they will not waiver and assist. I find this totally inconsiderate in a time where countries are trying to curb the spread of the disease. We are being responsible travelers, however hotels like this should be made public so that travelers know that they will not assist in any urgent or desperate matter. We are really upset about having to cancel our trip however we don’t have an option.
Dear Guest,
Thank you for contacting us. We do understand the worldwide problem of Covid-19. And Let me remind you that we are a responsible hotel and are in service almost more than a 15 years. And proud to say that because of our prime location and service we do have regular/returning guest in big numbers.
Coming back to your comments; I am not sure that when did you contact us? However we also need to cooperate with our Dutch government rules and regulations (Covid-19) to travelling industry and its implication to the hotel like us.
Generally, In case of pre-paid booking, we are unfortunately obligated to follow the non-refundable booking policy . However; understanding the current situation, the hotel management currently decided (probably for temporary period, largely depends on how this Covid-19 pandemic goes ) to make an exception to modify the booking if its possible. In your comment, you have mentioned that your arrival date is in June, If so, we still have time. Therefore, Could you send us an email to : reservation@hotelcc.nl please?
Nevertheless, we would like to apologize for any misunderstanding or miscommunication which might have occurred.
The hotel CC management team and I hope to welcome you in Amsterdam in the days to come.
Kind regards,
Raju Thapa
