Booked before CV19, flights all cancelled however this hotel absolutely will not allow a change of date, refund or allow a cancellation. Be very careful booking this hotel, you will not get your money back should the unfortunate happen. Disgraceful
Dear TracyTC1234,
Thank you for leaving review on TripAdvisor.
We normally don't like to confront with our guests which is against our "code of ethics".
Hereby; we would like to clearify that we always allowed to CHANGE THE DATE for those bookings who had non refundable bookings and couldn't travel under COVID-19 circumstances.
We hope to have informed you sufficiently. If you have further question do not hesitate to contact us at : reservation@hotelcc.nl
We hope you will give us another opportunity better serve you next time.
Kind regards,
Hotel CC Team
Our stay at Hotel CC was amazing, clean hotel, great location and very friendly staff, specially Belinda and sylvia on the front desk, very helpfull and professional. We had a great time, we recomend this hotel.
Dear Guest,
Thank you for taking the time to share your experience with hotel CC Amsterdam. We are very pleased to hear that you did enjoy your time at Hotel CC Amsterdam. Indeed, our location is in the heart of Amsterdam. Thank you for your compliments about our friendly staff, we will share your message with them. We hope your next stay will be as pleasant as the previous one. We look forward to welcome you back soon. For now stay safe and healthy. Kind regards,
Raju Thapa
We are booked in Hotel CC, in Amsterdam in June this year, prior to a cruise. Unfortunately due to the Corona Virus and me being a cancer patient, we need to cancel our trip and postpone till next year. 2 in our party are forbidden to board the cruise ship as they live in China. We have appealed to the hotel to either cancel and refund or hold a credit for next year and on both attempts to negotiate with them, they will not waiver and assist. I find this totally inconsiderate in a time where countries are trying to curb the spread of the disease. We are being responsible travelers, however hotels like this should be made public so that travelers know that they will not assist in any urgent or desperate matter. We are really upset about having to cancel our trip however we don’t have an option.
Dear Guest,
Thank you for contacting us. We do understand the worldwide problem of Covid-19. And Let me remind you that we are a responsible hotel and are in service almost more than a 15 years. And proud to say that because of our prime location and service we do have regular/returning guest in big numbers.
Coming back to your comments; I am not sure that when did you contact us? However we also need to cooperate with our Dutch government rules and regulations (Covid-19) to travelling industry and its implication to the hotel like us.
Generally, In case of pre-paid booking, we are unfortunately obligated to follow the non-refundable booking policy . However; understanding the current situation, the hotel management currently decided (probably for temporary period, largely depends on how this Covid-19 pandemic goes ) to make an exception to modify the booking if its possible. In your comment, you have mentioned that your arrival date is in June, If so, we still have time. Therefore, Could you send us an email to : reservation@hotelcc.nl please?
Nevertheless, we would like to apologize for any misunderstanding or miscommunication which might have occurred.
The hotel CC management team and I hope to welcome you in Amsterdam in the days to come.
Kind regards,
Raju Thapa
I stayed here with a friend and was pleasantly surprised by the facilities. Firstly the reception staff are welcoming, helpful and very friendly. The room was clean, modern and secure. Will stay here on future visits.
Dear Guest,
Amazing !
We highly appreciate your feedback regarding your stay at hotel CC Amsterdam. Thanks indeed for this wonderful review. It is truly gratifying to know that our efforts are paying off. As you noticed, our location is just a stone throw away distance from Amsterdam central station. And building itself; a historical and monumental canal building. Thus, we are trying to keep its authenticity at the same time providing a modern and comfortable facility to our valued guests.
We hope your coming visits will be as pleasant as the previous one. We can't wait to welcome you back soon. By the way, thank you for recommending our hotel to the entire world :) :) :)
Sincerely,
Raju Thapa
The staff of the hotel was extraordinarily helpful and kind; I have a slight disability, and they assisted me very generously.
But for the price, the accommodation was really too modest. The room and the bathroom were minuscule. The room temperature was always too hot or too old.
Dear Guest,
Thank you for taking the time to share your experience with hotel CC Amsterdam. We are delighted to hear that the hotel staff was extraordinarily helpful and kind. We treat our every guest like very special to us. We are very pleased to know that you realized and appreciated our service.
We are sorry that you felt the price and the accommodation was really too modest. This is because the hotel CC Amsterdam located is in the heart of Amsterdam and the building itself is historical and monumental building ( famously knows as- gingerbread house in Amsterdam). And hotels in Amsterdam are relatively expensive than its competitive cities around in Europe.
We hope your next will be as pleasant as the previous one. When you make a booking, please do not forget to send us your preferences. We look forward to seeing you in near future.
For now; stay healthy and stay safe.
Kind regards,
Raju Thapa
