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Markos K

VERY UNPROFESSIONAL SERVICE

1.0 of 5 bubblesReviewed 6 Oct 2022
The main reason of my review is for a staff member at reception that his name is John working on the 6th of October at 12 midnight , the hotel offers zero beverages in the room and when we asked to buy some bottled water he was very rude and declined to assist us , everything in Alkmar is closed at midnight and a simple request for water is not something out of the ordinary, he was very rude and spoke to us with an angry attitude. Will never stay here again with such unprofessional staff.
Date of stay: September 2022
Trip type: Travelled with friends
2.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
1.0 of 5 bubblesService
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6 - 11 of 489 reviews
Reviewed 29 August 2022 via mobile

Dustiest hotel room I’ve ever stayed at. Even after dusting the room daily ourselves a layer of dust would form again.
Also four star hotel without airco or even a fan… mediocre breakfast with way too few places to sit.
Oh and if staff decides to go out for the night that is of course fine but wearing the skimpiest of outfits behind the reception is just not a good idea!
Oh and if you have something to celebrate, like a wedding anniversary and order flowers on the website, it will not show up for two days straight even after asking…

awesome location btw!

Room tip: View this hotel as an ok two star establishment and you’ll be fine
Date of stay: August 2022
Trip type: Travelled as a couple
Thank Jan v
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 August 2022

Not really happy:
Booked a suite for one week and air conditioning was broken. Took them several days to fix it (a refund was promised but not given at the end) - and still it was rather noisy.
Breakfast room is very crowded and understaffed. So during peak times it is difficult to find a clean table
Apart from those issues the hotel was ok

Date of stay: August 2022
    • Location
    • Sleep Quality
    • Service
Thank lebeunk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 June 2021

Great hotel!
Not the most modern hotel but you will feel at home for sure.
Housekeeping make such a great work every day, the rooms have plenty of space and nice Windows for day light.
Even in between the pandemia they manage to give you a ver nice breakfast for take to the room.
The staff is great, specially at the reception, they will help you in whatever you need.
Huge thank you for Isa who was so friendly and helpfull.
The City is great and thw location is great, with everything you need in a really short distance.

Date of stay: May 2021
Trip type: Travelled solo
Thank 575lu_sv
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 May 2021 via mobile

TOP!!!
We arrived on the 13th possible leaving on the 21st and since first minute we felt welcome naturally, as Hospitality must be.
All staff is great, excelent location, great premises and acommodations.
Great value for the city and this country, Thanks!

Date of stay: May 2021
Trip type: Travelled on business
Thank CarlosR3603
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amrath Hotel Alkmaar Alkmaar, Guest Services / Front Office at Amrath Hotel Alkmaar, responded to this reviewResponded 27 May 2021

Dear Carlos,

Thank you for leaving this good review! We are happy to hear you felt welcome since the beginning. We are also glad the hotel was pleasant and the staff was as wished.

We hope to welcome you soon again.

Kind regards,

Team Amrâth Hotel Alkmaar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2020

Spent three nights in this hotel during the Covid pandemic, and we had a good stay. Check in was very sweet, we got a lot of information, about the hotel, the special breakfast situation, parking and not the mention about Alkmaar and the region.

The reception area is nice, but once you get upstairs in the hotel, it shows sign of lack of maintanance. It's time for some fresh paint and such. The room is rather large, very comfortable beds, a window that can open fully, a small fridge, large bathroom. It's a bit dated, and the walls could need a bit of art or such, as they are just white. There were a few big stains I would have enjoyed not to have in there, so some maintance is needed also here.

The parking is 16 euro for your whole stay, and the parking is nice and spacious, as that's not a given everywhere.

The hotel is within a few minutes walk into the lovely oldtown of Alkmaar, and the neighbourhood around the hotel is really nice and quiet.

Date of stay: October 2020
    • Value
    • Cleanliness
    • Service
1  Thank Edvin_Oslo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amrath Hotel Alkmaar Alkmaar, Guest Services / Front Office at Amrath Hotel Alkmaar, responded to this reviewResponded 9 October 2020

Dear sir Edvin,

First of all thank you for your review. We hope you enjoyed your stay with us.

Good to hear that you enjoyed the location, our staff and our rooms.
Our apologies for the hotel. We take your review for new possibilities for the hotel.

We hope to see you next time at Amrâth hotel Alkmaar.

Best regards,

Team Amrâth Alkmaar

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