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Linda L

Good location, hotel not clean

2.0 of 5 bubblesReviewed 28 Aug 2023
Room we booked smelled really bad and was super dusty. Reception gave us a different room on the same floor which also had a really bad smell. We then got another room, on a different floor. It was an upgrade for free, which was very nice.
There was mould in the shower though and the room was not clean. For the price you expect more of this hotel. Loud noises at night from other guest. Location is nice, walking distance to the city centre. Breakfast is expensive and crowded.
Staff is nice but would not recommended this hotel.
Date of stay: August 2023
Trip type: Travelled as a couple
1.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
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    Reviews (458)
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    All reviews level of service rooms are nice prison bike facilities
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    6 - 11 of 459 reviews
    Reviewed 21 July 2023

    Lovely hotel stay. Wedding anniversary in Superior Room No.234 - but not very superior. Wallpaper falling from top of wall, revealing mould in more than one place. Noisy Air vents outside room. View was not great… Had to keep window closed overnight. Other than that, prison tour was great. Staff were absolutely awesome. Breakfast was THE best!! Beautiful area… shame about the big storm 2 days previous making the forest out of bounds. I would definitely recommend this hotel for people who have never been! But.. Fix the wallpaper!!

    Room tip: Definitely do the prison tour (only in Dutch though!)
    Date of stay: July 2023
    • Trip type: Travelled with family
      • Value
      • Location
      • Service
    Thank AndyY262
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 30 June 2023

    Amazing service and food. The guest experience was super sleeping in an old prison cel. We didnt book the prisontour but next time we will. Close to city center and beach. We rented bikes and went to the beach

    Room tip: Close to airport schiphol. Walking distance city center.
    Date of stay: June 2023
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    Thank John M
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 17 June 2023 via mobile

    I absolutely love the concept of this hotel, the design of the interior is fab!
    Rooms are cool!
    We’ve had our team event here and were impressed by the outstanding services of the hard working professional team of waiters working in the hotels restaurant.
    Not to forget to mention the location of the hotel is in the very green zone!

    Date of stay: June 2023
    Trip type: Travelled on business
    46  Thank 647nataljam
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 2 June 2023

    Hotel presents well but there is nothing behind the facade. Breakfast was expensive but choice was limited, hot food was cold, coffee was weak, bread was good. Our room was not cleaned on day 1 because, we were told, we did not put out a "Clean My Room" sign, something we have never had to do in any other hotel. The worst part was an overpriced terrible dinner. Cream of asparagus soup turned out to be watered-down cream with a few chunks of asparagus floating around in it. Despite few patrons, our main course had not appeared over an hour after entree but magically appeared within minutes after querying the delay. Lamb was seriously undercooked, despite being in a warmer for at least an hour. Even though some staff tried hard, most didn't. Sorry, can't recommend this hotel. Alkmaar is a nice place but there must be somewhere else to stay that is a great improvement on this hotel and somewhere with value for the prices charged.

    Date of stay: May 2023
    • Trip type: Travelled with friends
      • Value
      • Location
      • Service
    Thank Robyn W
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 2 May 2023

    everything was very nice, room cleaning, treats, service, understanding and it was very nice to be in nature, thank you for everything.I will definitely recommend to all my friends.I will choose this hotel again in my next visit.

    Room tip: doğayı seviyorsanız kesinlikle gitmenizi tavsiye ederim,Alkmar butik ve güzel bir yer,yanlız kalmak istiyorsanız,bırebir.
    Date of stay: May 2023
    • Trip type: Travelled solo
      • Value
      • Location
      • Service
    Thank Kivanc K
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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