I absolutely love the concept of this hotel, the design of the interior is fab!
Rooms are cool!
We’ve had our team event here and were impressed by the outstanding services of the hard working professional team of waiters working in the hotels restaurant.
Not to forget to mention the location of the hotel is in the very green zone!
Hotel presents well but there is nothing behind the facade. Breakfast was expensive but choice was limited, hot food was cold, coffee was weak, bread was good. Our room was not cleaned on day 1 because, we were told, we did not put out a "Clean My Room" sign, something we have never had to do in any other hotel. The worst part was an overpriced terrible dinner. Cream of asparagus soup turned out to be watered-down cream with a few chunks of asparagus floating around in it. Despite few patrons, our main course had not appeared over an hour after entree but magically appeared within minutes after querying the delay. Lamb was seriously undercooked, despite being in a warmer for at least an hour. Even though some staff tried hard, most didn't. Sorry, can't recommend this hotel. Alkmaar is a nice place but there must be somewhere else to stay that is a great improvement on this hotel and somewhere with value for the prices charged.
everything was very nice, room cleaning, treats, service, understanding and it was very nice to be in nature, thank you for everything.I will definitely recommend to all my friends.I will choose this hotel again in my next visit.
What we experienced as very good is the level of service: no question seemed too much and every question was answered with a smile.
In addition, we enjoyed dinner, with a small remark: the layout was a bit too busy on the plate/too many different parts on a plate (I would reduce the number or use a larger plate): at the end there was a little mess on my plate.
What was also very good is the breakfast: generous choice, was neat and everything was replenished in a timely manner, friendly and cheerful service.
What we have experienced as good is the spacious room and bathroom (253). Although the bed takes up a lot of space, it was not disturbing once you are inside the room.
What we experienced as moderate is the degree of lighting, especially at breakfast: the amount of glass (windows) almost does not allow much light to enter, but if you also leave the curtains half closed, it is (to our opinion) as quickly too dark.
What we have experienced/seen as a point of attention: dirt in the air vents in the hotel room and many (limescale) stains in the bathroom. As soon as the sunlight entered the room, you could see it clearly.
And what is not pleasant to see/have to walk through are the smokers on the sidewalk. I understand that you would like to give them a place (nearby), but if you see that first on arrival …
Tip: make it clear(er) that parking the car directly in front of the hotel is not intended for guests . It was when the parking attendant walked in to ask if that was our car. And with the promise that we would park it immediately elsewhere, we avoided a parking fine. Perhaps the parking lot where we are allowed to park can be emphasized in the correspondence prior to visiting the hotel?
It certainly is a novel idea and although the staff were very friendly, I thought the service could be a little better. The cleaning was not up to scratch but manageable. I took the tour of the prison which was very interesting.
