Hotel presents well but there is nothing behind the facade. Breakfast was expensive but choice was limited, hot food was cold, coffee was weak, bread was good. Our room was not cleaned on day 1 because, we were told, we did not put out a "Clean My Room" sign, something we have never had to do in any other hotel. The worst part was an overpriced terrible dinner. Cream of asparagus soup turned out to be watered-down cream with a few chunks of asparagus floating around in it. Despite few patrons, our main course had not appeared over an hour after entree but magically appeared within minutes after querying the delay. Lamb was seriously undercooked, despite being in a warmer for at least an hour. Even though some staff tried hard, most didn't. Sorry, can't recommend this hotel. Alkmaar is a nice place but there must be somewhere else to stay that is a great improvement on this hotel and somewhere with value for the prices charged.