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Natalja M
The Hague, The Netherlands

Prisoned for exposure

4.0 of 5 bubblesReviewed 17 Jun 2023via mobile
I absolutely love the concept of this hotel, the design of the interior is fab!
Rooms are cool!
We’ve had our team event here and were impressed by the outstanding services of the hard working professional team of waiters working in the hotels restaurant.
Not to forget to mention the location of the hotel is in the very green zone!
Date of stay: June 2023
Trip type: Travelled on business
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    Reviews (461)
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    9 - 14 of 461 reviews
    Reviewed 2 June 2023

    Hotel presents well but there is nothing behind the facade. Breakfast was expensive but choice was limited, hot food was cold, coffee was weak, bread was good. Our room was not cleaned on day 1 because, we were told, we did not put out a "Clean My Room" sign, something we have never had to do in any other hotel. The worst part was an overpriced terrible dinner. Cream of asparagus soup turned out to be watered-down cream with a few chunks of asparagus floating around in it. Despite few patrons, our main course had not appeared over an hour after entree but magically appeared within minutes after querying the delay. Lamb was seriously undercooked, despite being in a warmer for at least an hour. Even though some staff tried hard, most didn't. Sorry, can't recommend this hotel. Alkmaar is a nice place but there must be somewhere else to stay that is a great improvement on this hotel and somewhere with value for the prices charged.

    Date of stay: May 2023
    • Trip type: Travelled with friends
      • Value
      • Location
      • Service
    Thank Robyn W
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 2 May 2023

    everything was very nice, room cleaning, treats, service, understanding and it was very nice to be in nature, thank you for everything.I will definitely recommend to all my friends.I will choose this hotel again in my next visit.

    Room tip: doğayı seviyorsanız kesinlikle gitmenizi tavsiye ederim,Alkmar butik ve güzel bir yer,yanlız kalmak istiyorsanız,bırebir.
    Date of stay: May 2023
    • Trip type: Travelled solo
      • Value
      • Location
      • Service
    Thank Kivanc K
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 6 March 2023 via mobile

    What we experienced as very good is the level of service: no question seemed too much and every question was answered with a smile.
    In addition, we enjoyed dinner, with a small remark: the layout was a bit too busy on the plate/too many different parts on a plate (I would reduce the number or use a larger plate): at the end there was a little mess on my plate.
    What was also very good is the breakfast: generous choice, was neat and everything was replenished in a timely manner, friendly and cheerful service.
    What we have experienced as good is the spacious room and bathroom (253). Although the bed takes up a lot of space, it was not disturbing once you are inside the room.
    What we experienced as moderate is the degree of lighting, especially at breakfast: the amount of glass (windows) almost does not allow much light to enter, but if you also leave the curtains half closed, it is (to our opinion) as quickly too dark.
    What we have experienced/seen as a point of attention: dirt in the air vents in the hotel room and many (limescale) stains in the bathroom. As soon as the sunlight entered the room, you could see it clearly.
    And what is not pleasant to see/have to walk through are the smokers on the sidewalk. I understand that you would like to give them a place (nearby), but if you see that first on arrival … 
    Tip: make it clear(er) that parking the car directly in front of the hotel is not intended for guests . It was when the parking attendant walked in to ask if that was our car. And with the promise that we would park it immediately elsewhere, we avoided a parking fine. Perhaps the parking lot where we are allowed to park can be emphasized in the correspondence prior to visiting the hotel?

    Room tip: Don't park your car at the front side of the hotel = exclusive for license holders
    Date of stay: February 2023
    Trip type: Travelled as a couple
    Thank Koene R
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 10 January 2023

    It certainly is a novel idea and although the staff were very friendly, I thought the service could be a little better. The cleaning was not up to scratch but manageable. I took the tour of the prison which was very interesting.

    Date of stay: January 2023
      • Value
      • Sleep Quality
      • Service
    Thank Anne C
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 15 June 2022

    We had the most amazing time at this hotel. We were there for a weekend celebration and the entire staff were fantastic. Nothing was too much trouble. I have not stayed anywhere as friendly and professional. The food was also top class. Particular thanks to Gideon who always had a smile despite being so busy. And of course Senne for being so sweet whilst under a lot of pressure.

    Room tip: Dine in the hotel restaurant
    Date of stay: June 2022
      • Location
      • Rooms
      • Service
    Thank 896grahamew
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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