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Tim
Amsterdam, The Netherlands

Great concept but service need to improve

2.0 of 5 bubblesReviewed 2 May 2021
We have a okay stay in the hotel, the concept and the building is very cool.

Services:
- We arrived around 11:00am, room is not ready, but front desk helped us checkin and told us the room will be ready by 3pm, we back to the hotel around 3:30pm, got the key, but walked in a room that is still in cleaning process. Housekeeping was confused, but we are glad that there is another staff member on the floor helped us and informed the front desk. We have to back to lobby and wait another 20 mins, it would be nice if they can offer a drink.
- When we walked in the room, unfortunately, the bed linens was very poorly done.
- We had a dinner package. The front desk staff asked if we have any dietary restrictions at checkin, we informed we have one vegetarian. But during the dinner, we noticed that restaurant staff didn't get this information, we have to tell them again, same for breakfast next day. The whole dinner process is a bit confused. You will pick up your first course, bring back to the room. Once you finished it, call front desk and they will prepare main course, and they will call once it ready. So there is a lot of communication to get this dinner done. Also later on we heard from other guests that we can order any main entrees on the menu, but no one told us before. We thought they just have a set of menu. Really wish the hotel could do a better job in communication.

Facilities:
- Inside is very nice, interesting story behind, newly renovated. Modern style.
- Parking is easy, there is city parking lot next to the hotel parking lot. The city parking is free during weekend, or you need to pay during Monday -Friday daytime.
- Shower does not keep a consistent temperature, and water kept going from warm to super hot then to super cold then to warm again. Apparently this is an ongoing issue. Wish they could fix this soon.
- We could heard people in the room next to us. Whoops :(

I would not again at this hotel again and for me this is a one-time experience. I still recommend to try it, the hotel connect is very unique.
Date of stay: May 2021
3.0 of 5 bubblesValue
2.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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    20 - 25 of 467 reviews
    Reviewed 26 March 2021 via mobile

    We had a great time; the hotel looks good and is located quite nicely (walks/bike rides). We booked prior to lockdown and were allowed to rebook only until end of March (still lockdown), not twice. With or without lockdown, I’d say E100 per night is slightly expensive for the level of service/quality of the rooms.

    Date of stay: March 2021
    Trip type: Travelled as a couple
    Thank jimkoek
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 8 March 2021 via mobile

    Unique hotel, friendly staff that’s willing to do the extra mile.
    We find this hotel is a true gem in Alkmaar.
    The rules and regulations because of Covid-19 didn’t affect our trip to this hotel, nor did it change the experience of stsying in a former prison.

    The city of Alkmaar is fun to hang out as well.

    Date of stay: March 2021
    Trip type: Travelled as a couple
    Thank dirkp758
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 24 February 2021 via mobile

    The hotel is very well renovated, rooms are nice. We didn't order food.
    Improvements: 1. glass bathroom door doesn't alive well and has no bottom rail so it bangs against the wall, could be better glided.2. Main door has no draft of noise stoppers so you can hear everything outside the room and I could hear inside. But no room to room sounds. Add something to fill the gap under the door.

    But we will definitely stay again if I'm the area

    Date of stay: February 2021
    Trip type: Travelled as a couple
    1  Thank 169nancyu
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 30 January 2021

    just an former jailhouse from the netherlands with good rooms good food and friendly people the facility is a old jailhouse iff you like a tour from the workers about how it was in the early day's as a juvenile :D

    Date of stay: January 2021
      • Sleep Quality
      • Cleanliness
      • Service
    Thank stefstrijks1969
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 22 December 2020 via mobile

    If you like nature / architecture, it’s for you.
    Stayed here for my birthday weekend because I wanted an escape.
    Very clean, very spacious room, courteous staff.

    But the real highlight of this hotel is that it’s an old prison turned into a hotel.
    Situated very close and even in a park, so one can easily enjoy the calm of the surroundings and also beautiful nature walks.

    The downside to this is that if you are on foot it puts you far from the middle of town.

    Date of stay: December 2020
    Trip type: Travelled solo
    2  Thank dg_darren
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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