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“Loved this place :)”
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Review of Citronelle

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view from Patio with gas barbeque  Main Bedroom
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Very good
22 reviews
Lounge
view from Patio with gas barbeque
Main Bedroom
second bedroom
Dining area
Hi Tec Kitchen
Eden  Island
En suite Bathroom
Mountain view from 2nd bedroom
Eden  Island clubhouse
Eden Island beach (Tec-Tec)
Private golf cart for use on Eden Island
From Patio
Anse Bernitier, Eden Island
Large yatch Marina
Evening view from patio
From kitchen towards patio
View from the balcony
sunset
preparing kayaks
View from apartment looking North
Lounge
Dining area
pool next to apartment
citronelle pool
EDEN BLEU HOTEL POOL
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Overview
Condo/Apartment -
2 Bedrooms, 2 Bathrooms, Sleeps 4
Eden Island

Reviews from our community

Very good - based on 22 reviews
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Reviews from our community

Date | Rating
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English first
English first
French first
German first
Swedish first
Any
English first
Wolfetone...
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“TERRIBLE BEGINNING TO OUR HONEYMOON BECAUSE OF THIS BOOKING”
Reviewed 4 September 2013 for a stay in August 2013

Terrible and chaotic start to our honeymoon!

We booked the apartment several months in advance with Marilyn Burger, 23 Citronelle, Eden Island. We were advised that the apartment in the photos was exactly the apartment we were paying for, a two bedroom top floor apartment, she further verified it would be nowhere near the construction.

It was all paid for and confirmed and a receipt issued. Two days prior to our departure to the Seychelles for our honeymoon Marilyn sent an email saying that someone was staying the night before in the apartment but they are departing at 6:30am and the cleaning crew would be going in to clean the place for us so it would be ready by the time we arrive.

We arrived at 7:30am to Eden Island, it took a while to find the correct security office, when I arrived they said the apartment was not ready and was being cleaned and to wait just another few minutes as the apartment was not meant to be ready until 8:30am. I returned a while later and this time the person at the desk said that they have not even started cleaning the apartment as the guests were still in the apartment. I asked when were they leaving and the lady said "I dont know, whenever they are ready, they will leave the key in for the cleaners, then it gets cleaned". I asked when check out time is, and she replied "whenever they are ready".

We waited in our rent a car in the heat after flying 18 hours to the Seychelles. I returned again to the desk at 10:15am hoping there would be an update. I was told there was no update and in fact the guest might not be leaving. At this point I asked to speak to a manager, I was told to wait again and they will call out to the car when they have an update. They said that Marilyn Burger, the owner was actually in the Seychelles, I thought fantastic, call her so she can help us out. They replied we dont have a number for her and she didnt leave a number with us. There is no way to reach her in an emergency.

I came back again later and finally a cleaner got some keys and said that Marilyn said we were to stay in another apartment, we were so exhausted at this point that we thought lets take a look at it, the apartment was a 1 bedroom apartment, we paid and ordered a 2 bedroom 2 bathroom, and the apartment was across from a construction area, nowhere near the apartment we ordered. It was a totally different and much worse place than what we ordered.

We returned to the security desk and told them this was not what we paid for, they replied that Marilyn came by and said to put them over there. I asked the security desk why did Marilyn not wait to speak to us, and the lady in security said we told Marilyn you were here actually earlier this morning and that you were asleep in the car and she replied that she was not interested in talking with you and that she was in a rush and left to enjoy her day.

At this point we demanded to be brought to the apartment we paid for 23 Citronelle, I had to show my receipts and contract to the manager, he agreed with us. We were then brought to the apartment we paid for. There was a family staying there, and they didnt check out until 12 noon. By now we were completely exhausted, this was the worst start possible to a dream honeymoon we had been saving for years for.

By 1:30 we got into the apartment, the cleaners were still cleaning. We showed them Marilyns email that claimed they would clean the apartment at 6:30am, they laughed saying we dont even start work at that time.

Marilyn called by about 4:30pm, firstly saying that we were in the wrong apartment and needed to move. Then she said that her computer software that managed payments mistakenly put in the 2 bedroom apartment by default, then she said she only shows the apartment at 23 Citronelle as an example of what the other one is like, then she asked that we pay more money for the apartment. She said she had another family coming in 2 days so could we not move since we are a couple and a 1 bedroom apartment would do us. All of this we later found out was lies. She was on the island with a friend and wanted to stay in the 2 bedroom for herself. She did not care about ruining our honeymoon.

We paid a lot of money, we flew first class to the Seychelles, only for the dream honeymoon to be ruined by this lady. We would never advise anyone to stay here based on our experience.

On our last day at 23 Citronelle it happened again! Our doorbell rang at 7:00am and a couple with a newborn baby were at the door looking to get in. Again, this was obviously told to this couple also. We felt sorry for the young couple with the baby and since we were in the same position as them we checked out early. We later heard that this situation that happened us happened another family previously.

The security and cleaning staff are very nice, and helped us, but Marilyn Burger did nothing for us and walked off leaving us to sit in a car in the heat after an 18 hour flight on our arrival. We do not recommend this particular unit on Eden Island.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The security and cleaning staff
Liked least: Marilyn Burger and her extremely poor care of us
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   No.
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
21 Sep 2013
I really need to respond to this review - The couple had booked and paid for a one-bedroomed apartment, which would have been ready for them to check in immediately. Normally check-in is at 2.00pm, check-out at 10.00am).Guests who have to wait for the cleaning to be completed usually spend time at the pool and clubhouse. There is no need to sit in a hot car. They were shown to our two-bedroomed apartment which had other guests preparing to check-out, so it was not ready. I was on the Island, but normally leave the management of guests to the Village Management Association, until I learned of the problem. I called on the couple and explained that they were in the wrong apartment. They refused to change to the one-bedroomed apartment, so I had to book the next guests into a rental-pool apartment at my expense. At no time did I request that they pay more. I was upset by this incident, and felt that I had made it up to the couple by allowing them to stay on in the two-bedroomed apartment.I have had nothing but glowing reports about my apartment for the past 3 years and was very sorry to hear about these inaccurate acusations.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
marux23
London, United Kingdom
Level 5 Contributor
62 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Loved this place :)”
Reviewed 2 September 2013 for a stay in August 2013

We stayed here for a few days in August with my family and really fell in love with Eden Island. The apartment is beautifully furnished with all the amenities you could wish for. Most of the staff at the Eden Island management were courteous and helpful, some not as much. There's a gym nearby, and lots of private beaches to take a dip. Having said that, there were a few problems we encountered. Firstly, the AC in one of the bedrooms wasn't working but because we were only there for 2 nights we didn't really want to waste time finding someone to complain etc etc. There were a lot of dirty dishes left in the dishwasher the day we arrived. In addition, there were supposed to be 2 kayaks available for our use but when we proceeded to go kayaking, no one (i.e. the staff) had any idea where the paddles were... Then on our last day, after having asked at the reception if there was a time at which we should check out and being told we were free to leave at any time, as we were packing up the next guests arrived and had to wait outside till we had moved out. This was quite inconvenient for both party's involved.

However, even with all of this, my family and I really enjoyed our stay and look forward to visiting Eden Island again :)

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The location and the flat itself - tastefully furnished!
Liked least: We had some minor issues during our stay
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dochtertj...
belgium
Level 4 Contributor
3 reviews
“Fairytale”
Reviewed 18 July 2012 for a stay in July 2012

Arriving at Eden island was such a super experience , Marilynn told us to book a car by St Louis Car hire , (ask for the cheeseman ! ), Ryan was sooo helpfull , he waited for us so very early in the morning at the airport with our car and he brought our luggage in his own car to Eden island , the security took our luggage to the appartement wich was really beautifull decorated ( her onw paintings do give that extra !) , all worked very well, good fridge , airco ,oven,...
Wifi availeble , so skypen to your homefront to tell about the paradise on earth ...
All the advice from Marilyn was used by us , she always answers your emails ( had many questions as i am a controll freak ..)
The pool on the site , the gym , the small shop : all very good working!
What i really enjoyed were your beach-seats Marilyn..;! , the lilo's did gived the kids some fun and the beach toys were used every minute spending on the beach !
Very soft beachtowels , all you need is just to bring your swimsuit and a smile !
Many thanks again !

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: the vieuw , the decoration, the furniture
Travelling group: Young Children
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kate868
Liverpool, United Kingdom
1 review
“Absolutely Superb”
Reviewed 14 June 2012 for a stay in May 2012

The accommodation was fantastic, very comfortable and spacious enough for 4 adults. BBQ on balcony was super, we bought half a tuna fish from the Fish Market in Victoria brought it home and BBQ'd it on the Weber BBQ - it was fab so relaxing, no need to go out for food every night, eating in was fun too. Would love to return one day (sooner rather than later)

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Everything
Liked least: Coming home to a wet and cold UK
Travelling group: With Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Older travelers Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kiev, Ukraine
Reviewed 3 October 2011 for a stay in September 2011

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: location, quietness
Liked least: internet connection is too slow (but this is island...)
Travelling group: With Spouse/Partner
Your age range 35-49
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
10 Oct 2011
Glad you enjoyed your stay!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
Children0
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