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Go312188

Great stay, convenient location.

5.0 of 5 bubblesReviewed 14 Sept 2024
Wonderful stay, comfortable beds and everything you needed in the kitchen. Freat location, public transportation is available 2 minutes! Staff was very friendly and ready to help with any requests ! We definitely planning to be back to this hotel when we are in Zurich.
Date of stay: September 2024
Trip type: Travelled with family
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Jonathan Anthamatten, Geschäftsführer at EMA House Hotel Suites, responded to this review
Responded 16 Sept 2024
Dear Guest,
We appreciate your feedback and are delighted to hear that you had a wonderful stay at the EMA House Hotel Suites. It's excellent to know that our location, facilities, and staff contributed to your positive experience. We look forward to having the opportunity to welcome you back on your next visit to Zurich.
Mari Kaipainen, Front Office Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (963)
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All reviews washing machine full kitchen living room tram stop spacious apartment well equipped kitchen the main train station old town every morning great place to stay home away from home quiet neighborhood excellent stay zurich hb continental breakfast definitely stay here again limmat river
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Reviewed 4 September 2024 via mobile

It had met all out expectations. Bot in the middle of the city center but could reach there with a train with a few stops. As long as you have a Zurich Card it will not be an issue. They were smiley and friendly to meet all our demands with clear feedbacks.

Room tip: No restaurant around
Date of stay: September 2024
Trip type: Travelled with family
Thank Hasan A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jonathan Anthamatten, Geschäftsführer at EMA House Hotel Suites, responded to this reviewResponded 6 September 2024

Dear Hasan A,
We truly appreciate your positive feedback regarding your stay at EMA House Hotel Suites. We are delighted to know that our services met your expectations and you found our location convenient to discover the city by tram. Your kind words about our friendly and helpful staff are greatly appreciated. We hope you keep some good memories about your time in Zurich and we look forward to welcoming you back some other time.
Jonathan Anthamatten, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2024 via mobile

We were there during.a heat wave. The air conditioning did not work very well. It was really only blowing in the living room area, not cooling the sleeping area at all. I ended up sleeping on the sofa bed to try to stay cool. This was disappointing, as we paid more to stay in a “suite” versus staying in a regular hotel room. We might have been better off staying at the nearby Marriott.
The staff was very nice and helpful during our stay, though.

Room tip: Don’t expect a cool room on a hot day
Date of stay: August 2024
Trip type: Travelled as a couple
Thank Vince K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jonathan Anthamatten, Geschäftsführer at EMA House Hotel Suites, responded to this reviewResponded 23 August 2024

Dear VinceInLA,
Thank you for taking the time to share your review. We apologize for the inconvenience you experienced with the air conditioning during your stay with us and that it was not sufficient enough to meet your expectations.
We appreciate your kind words about our staff and we hope that despite this issue, you found your stay comfortable overall and keep some good memories of your time in Zurich.
Jonathan Anthamatten, General Manager

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Reviewed 13 August 2024

The suite is spacious, clean with 2 bathrooms, washer in room. Breakfast in room is amazing. Walking distance to the train station. The only problem is the bedroom washroom door doesn’t close properly. And there is no shower door. The shower curtain doesn’t work well making the water spilled outside of the shower every time.

Date of stay: August 2024
Trip type: Travelled with family
Thank BubbleTea5
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jonathan Anthamatten, Geschäftsführer at EMA House Hotel Suites, responded to this reviewResponded 23 August 2024

Dear Bubble Tea,
Thank you for your great review about your stay at EMA House Hotel Suites. We are delighted to hear that you had a delightful stay and enjoyed our modern, spacious rooms as well as the cleanliness and our friendly staff. We also appreciate your positive comments about our in-room breakfast and the amenities provided. We acknowledge your feedback regarding the shower space and the shower curtain. We understand how important these details are and we appreciate your feedback as it helps us improve our service. We hope to welcome you back soon to Zurich for another enjoyable stay.
Jonathan Anthamatten, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2024

Very helpful and friendly staff especially as the elevator was not working when we checked in. Sean and his colleague took our luggage up to the 7th floor using the stairs without any issue. This was much appreciated. The in room breakfast was great and so much more than we expected that we had to ask for less.

Room tip: The walk from the main train station to the hotel with suitcases is a bit difficult due to the hill.
Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lisa M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jonathan Anthamatten, Geschäftsführer at EMA House Hotel Suites, responded to this reviewResponded 23 August 2024

Dear Lisa M,
Thank you very much for your kind words about your EMA House Hotel Suites experience. We are pleased that you have enjoyed your stay with us and we appreciate your positive feedback about our helpful and friendly staff, especially Sean. Helping with your luggage was the least we could do upon your arrival during the elevator maintenance. We are also delighted to know that our in-room breakfast was to your liking. We look forward to welcoming you back on your next visit to Zurich.
Jonathan Anthamatten, General Manager

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Reviewed 1 August 2024

Modern and functional rooms, very spacious with perfect amenities for families such as a kitchenette, washer, microwave. The beds were super comfy and the pillows were incredible. Plenty of closet space. Great service. Will stay here again.

Room tip: There is no restaurant but they offer in room breakfast service.
Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Barbara A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jonathan Anthamatten, Geschäftsführer at EMA House Hotel Suites, responded to this reviewResponded 23 August 2024

Dear Barbara A,
Thank you very much for taking the time to share your positive feedback with us. We are delighted to hear that your family liked the amenities of our Residential Suites such as the fully-equipped kitchen, washer-dryer and especially the spaciousness. We appreciate also that our sleeping comfort could exceed your expectations and remains in good memory. It would be our pleasure to welcome you back to EMA House Hotel Suites for another great Zurich visit.
Jonathan Anthamatten, General Manager

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