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cscott145587

Excellent service

5.0 of 5 bubblesReviewed 13 Aug 2024
We arrived early after travelling overnight, they provided us with a room right away and we were able to have a nap before starting our tour.
Date of stay: August 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Hyatt Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hyatt Place Zurich Airport The Circle, Gästeservice/Empfang at Hyatt Place Zurich Airport The Circle, responded to this review
Responded 4 weeks ago
Dear cscott145587,
Thank you for your 5-star review! We’re thrilled to hear you had a great experience and appreciate your kind words. We look forward to welcoming you back soon again.
Your Hyatt Place Zurich Airport The Circle
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (551)
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All reviews between flights short walking distance an early flight perfect location excellent hotel breakfast was delicious modern hotel few minutes walk rooms are comfortable excellent stay one night stay next morning would stay here again short stay old town switzerland convenience
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21 - 26 of 551 reviews
Reviewed 9 August 2024

This hotel is very conveniently located just a short stroll to the airport terminal and the breakfast buffet was amazing. However, we left overall disappointed by our stay. To start, they put a hold several times the cost of your room on your card upon check in, in the event you damage the room. This was made clear in the booking but I've almost never seen this practice in the many luxurious hotels we've stayed in. Second, although we chose the King room with sofa bed for our family of 4, the room was so small it left only narrow aisles to walk in when the sofa was down. Carpeting was sad and numerous marks on the walls and old patches to plaster on ceiling in bathroom. Outlets on one side of the bed did not work. What was worst, though, was the poor housekeeping and lack of cleanliness. Upon walking in we saw large coffee stains dribbling down the side of the white side table next to the bed. There were also numerous large nut shells found around the room. If we weren't exhausted I would have gone down to the front desk right away and asked them to reclean the room but that would have meant waiting with tired children and our bags after a long day. I did mention this experience to the front desk upon leaving and they promised to let housekeeping know but based on other recent reviews it seems standards are still lacking.

Date of stay: July 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Jordan W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hyatt Place Zurich Airport The Circle, Guest Services / Front Office at Hyatt Place Zurich Airport The Circle, responded to this reviewResponded 12 August 2024

Dear Traveler1955Ottawa,
Thank you for taking the time to share your experience with us. While we are glad to hear you enjoyed our convenient location and breakfast buffet, we sincerely apologize for the shortcomings you encountered during your stay. The issues you described with housekeeping and room maintenance are not the standards we strive to uphold and we deeply regret the impact this had on your visit.
We understand the frustration regarding the room size and the credit card hold policy, and we appreciate your remarks. We will be reviewing these areas to see how we can improve the experience for our guests. Your feedback is very valuable and we are addressing these concerns with our team to ensure they are resolved. Please feel free to reach out to us directly if you would like to discuss your experience further or if there is anything else we can assist you with.
Best regards,
Your Hyatt Place Zurich Airport The Circle Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2024

Bad house keeping
No air conditioner
No coffee or tea bags refill
Cups and glass not clean
Reception is very long queue

Date of stay: July 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank hyp7238
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hyatt Place Zurich Airport The Circle, Guest Services / Front Office at Hyatt Place Zurich Airport The Circle, responded to this reviewResponded 12 August 2024

Dear hyp7238k
Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. This is not the standard of service we aim to provide. We will be addressing the housekeeping concerns with our team immediately to ensure this does not happen again. We are also looking into the reception wait times to make sure future stays are more comfortable and efficient. Please reach out to us directly if there is anything we can do to make it right.
We hope to have the opportunity to welcome you back for a better experience.
Best regards,
Your Hyatt Place Zurich Airport The Circle Team

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Reviewed 8 August 2024

Location is very walkable to planes and trains. There is a walking trail behind the hotel. It has a nice outdoor dinning area.

Date of stay: August 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank bdpowers2000
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hyatt Place Zurich Airport The Circle, Guest Services / Front Office at Hyatt Place Zurich Airport The Circle, responded to this reviewResponded 12 August 2024

Dear Bdpowers2000
Thank you for your positive review. We are glad you enjoyed our convenient location and the walking trail behind the hotel. It is great to hear you liked the outdoor dining area too. We hope to welcome you back soon.
Best regards,
Your Hyatt Place Zurich Airport The Circle Team

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Reviewed 7 August 2024

I have traveled across the world and stayed at countless hotels. I have never once had hotel staff use their key and walk into my hotel room without knocking or announcing themselves. This happened TWICE during an 18 hour stay. Hotel staff walked into my room around 3pm, waking me up from a nap. The woman asked me if I needed anything and I told her no. Then at 6am, the same thing happened. My husband, daughter and I were asleep when we heard someone opening our door. The person walked in, my husband yelled and they left. My parents were also staying in the hotel in a different room and the exact same thing happened to them. Absolutely creepy and a huge invasion of privacy. I told the front desk and they were kind but offered no resolve except for a free breakfast. We had to leave so I declined but said we’d be back in a few days (to pickup luggage) and would take the free breakfast then. He said he couldn’t do that unless I write a letter to the hotel. Pretty ridiculous in my opinion to be asked to write a letter after what happened. I didn’t need the free breakfast and only am writing this review because Hilton sent me a link to review my stay. RUN THE OTHER DIRECTION!! Stay away from a hotel of voyeurs.

Date of stay: August 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank Mary G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hyatt Place Zurich Airport The Circle, Gästeservice/Empfang at Hyatt Place Zurich Airport The Circle, responded to this reviewResponded 7 August 2024

Dear Mary G,
We want to extend our deepest apologies for the distressing experience you had during your stay with us. We understand how unsettling it must have been for you and your family and we are truly sorry.

Please be assured that we are already in contact with you through our internal portal to address your concerns. We are taking your feedback very seriously and are committed to resolving this matter and preventing any recurrence in the future.

Thank you for bringing this to our attention. Your comfort and privacy are of the utmost importance to us, and we are deeply sorry that we fell short of our standards during your stay.

Sincerely,
Your Hyatt Place Zurich Airport The Circle

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Reviewed 7 August 2024 via mobile

Convenient airport hotel 5 min (outdoor) walk away. Quiet and soundproof. Easy check-in and check-out. Well-sized room with bed and small couch. Convenient to supermarkets Coop and Migros (located inside airport) for food/ last minute chocolate souvenirs. Easy train from airport to downtown. Good toiletries. Nice shower. Comfortable bed. Well priced.

Downsides: poor ventilation of bathroom (windows don't open) leading to musty wet smell. Hotel windows view directly into other hotel rooms. Google maps location is wrong.

Date of stay: August 2024
Trip type: Travelled with friends
2  Thank krawner
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hyatt Place Zurich Airport The Circle, Gästeservice/Empfang at Hyatt Place Zurich Airport The Circle, responded to this reviewResponded 7 August 2024

Dear krawner,
Thank you for sharing your feedback on your recent stay with us. We're delighted to hear that you found our location convenient and appreciated the comfort and amenities of your room.

We’re pleased to inform you that we are committed to sustainability, and we continuously work on improving our hotel’s environmental practices. Regarding the ventilation concerns you mentioned, we are actively addressing the issues related to bathroom ventilation and ensuring that we meet the highest standards of comfort. We have also corrected the Google Maps location to make it easier for future guests to find us.

We appreciate your insights and are glad you enjoyed the well-priced and comfortable stay. We hope to welcome you back soon!
Kind Regards,
Your Hyatt Place Zurich Airport The Circle

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