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GoPonyToo
Province of Terni, Italy

The staff were charming and personable at this old-world hotel

Review of Hotel Europe
5.0 of 5 bubblesReviewed 22 Apr 2022via mobile
A well-priced and can’t be surpassed location for the most expensive of cities, Zurich. We enjoyed our time at the Hotel Europe along Lake Zurich just outside Old Town. Our nights were spent in room 46, a large and quiet corner with a king-sized bed and fold out sofa that held old-world charm. Check-in with Isabella was delightful after 20 hours of flights. Our days were met with smiles from all the staff, and Janika helped me make an appointment for a hair blow out just around the corner that was perfect. And oh, the cappuccinos and espressos made each day and served with affection from the breakfast room staff were a delight.
Date of stay: April 2022
Trip type: Travelled as a couple
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Reviews (517)
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Traveller rating
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All reviews opera house old town stadelhofen train station sized bed location is excellent breakfast included lake
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Reviewed 13 April 2022

The tough part of booking a hotel is having it centrally located. The Hotel Europe was perfectly place so that we could enjoy the city. The staff was friendly and helpful. The room was charming. Three is a tricky number to travel, but our daughter had a comfortable day bed all to herself. TIP: Book directly with the hotel to have your breakfast included. And it is a lovely spread, especially the fruit.

Room tip: We were on the first floor so some traffic noise but it made it easier to come and go. The elevator is a bit small by American standards.
Date of stay: April 2022
    • Sleep Quality
    • Cleanliness
    • Service
Thank Elizabeth V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 November 2021

WATCH OUT!! I booked as a birthday present a one night stay for 2 with breakfast included and my guests were told that breakfast wasn't included in the price. By claiming the situation, they have not assumed their responsibility and deny what happened. Shameful, there are other much better hotels.

CUIDADO!! Reservé como regalo de cumpleaños, una estancia de una noche para 2 personas con desayuno incluido y a mis invitados les dijeron que no les entraba en el precio. Al reclamar la situación, no han asumido su responsabilidad y niegan lo sucedido. Vergonzoso, hay otros hoteles mucho mejores.

ACHTUNG!! Ich habe als Geburtstagsgeschenk eine Übernachtung für 2 Personen mit Frühstück gebucht und meinen Gästen wurden mitgeteilt, dass sie kein Frühstück im Preis inbegriffen hatten. Sie haben ihre Verantwortung nicht übernommen und leugnen, was passiert ist. Peinlich, es gibt andere viel bessere Hotels.

Date of stay: October 2021
Trip type: Travelled as a couple
Thank patriciaeX3315EZ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Zürich, Geschäftsführer at Hotel Europe, responded to this reviewResponded 5 November 2021

Dear Mrs. Evangelista, first of all thank you for your feedback. We have checked your case right away and saw that you have booked the breakfast via a third party which we have taken note of inside your booking. I have checked this morning if the room was charged for the breakfast and we do not have any reference of it. Hence, you can contact us directly and with showing a receipt we will directly credit you the paid breakfast.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2021 via mobile

We stayed at the Hotel Europe which is right by the Opera House and Lake Zurich, and a short walk to Old Town and the Bahnhofstrasse. This was a wonderful location. The hotel was perfect! It is a gorgeous old building with many antiques. Our room was spotlessly clean. We had a very spacious, quiet, junior suite with comfortable beds and a nice seating area. We also had a Juliette balcony with a side view of the lake. There was an empty mini fridge that we filled with beer and snacks. The hotel provides a self serve area with ice and filtered water which we really appreciated. Housekeeping fills the two provided reusable glass water bottles every day and we were able to refill them ourselves whenever we needed more water. My husband had a sore knee so we were also able to use the ice machine and our own Ziploc bags to make ice packs every evening. The hotel asked to see our vaccine cards so we could eat in the dining room. Make sure you book directly with the hotel so you get free breakfast every morning. All of the bread and bakery products were freshly made and delicious. Excellent tea and coffee as well. We also requested a tea kettle for our room since we always travel with our own teabags. Every single staff member we interacted with was kind and helpful and seemed to enjoy working at this hotel!

Date of stay: September 2021
Trip type: Travelled as a couple
Thank Connie L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 May 2021

Do NOT recommend this hotel.
Wanted to have a dream weekend in Zürich to have a break from busy life, where a dream weekend became a shocking experience due to this hotel and hotels managers actions. When we arrived at this hotel, we were given a dirty room…we immediately asked kindly to be reaccommodated to a clean room. Which we received afterall, so far so good. During the stay I got food poison. Unfortunately, I got so ill, that I accidently vomit in the bed, which I am very ashamed of – I was very ill.
Here, were hotels managers (blond hair women) actions began. She demanded us to pay CHF 7000 for the vomit in the room. Her actions felt as extortion. When we refused to pay such a ridiculous amount, she threated us to call the police, where we got very happy, and we insisted to do so. When police arrived and listen to the situation from both parties, they made a conclusion that hotels managers demands were illogical and thereby police were in our favor. Thanks to Zürich’s police department honest and logical intervention. We are very sorry and shocked that in this kind of country police resources has to be used on things like that.

Date of stay: May 2021
Trip type: Travelled with friends
3  Thank 722bella
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 October 2020

This trip was exactly what we hoped for - packed with gorgeous views, amazing history, beautiful handcrafts and lots of time being out in the beautiful landscapes. Our time in the Europe was equally magnificent - we swam with turtles and sharks, saw many unique birds and enjoyed the unique culture on 3 separate islands. The guide were incredibly knowledgeable and skilled at managing the group. We were thrilled with this second trip.

Date of stay: February 2020
    • Sleep Quality
    • Rooms
    • Service
1  Thank 889krs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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