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J S Kohli
New Delhi, India

Not upto Expectations

4.0 of 5 bubblesReviewed 6 Sept 2024via mobile
This hotel was not upto expectations.  The location is good not great, bus route 61 and 62 stand is just outside, though big gap in services hence majorly does not suit. We were upgraded to Suite, but had quality issues. This hotel does not have a Cooling air conditioner only heating and in summers Zurich is warm. Breakfast was fine and special thanks for the complementary juice drink offered to us in the breakfast though we could not enjoy as we were in a hurry for our booked tour. Checkout was smooth.

Date of stay: August 2024
Trip type: Travelled as a couple
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Reviewed 3 September 2024

Wonderful service from Olivia at the counter, she was so very helpful! Restaurant food was very good with excellent service. Location is away from downtown core and old city but very accessible using tram 11 (thanks Olivia!). Very convenient to airport. Property is a bit dated.

Date of stay: August 2024
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Nicole1Kevin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 August 2024 via mobile

Good hotel, nice location with public transport just a step away, cosy rooms, quiet, but somehow the rooms were hot at night and hence uncomfortable, when raised this issue with reception, they said that AC were not allowed in Zurich, which was strange and don't know if true, bcos outside the temp at night was very good but inside the rooms were hot.
Also very limited breakfast options, much less that what other holiday inn hotels offered us in Switzerland.
Also overpriced

Date of stay: July 2024
Trip type: Travelled as a couple
Thank riyamital
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 August 2024

Average hotel with poor in room service , breakfast is not great in terms of Asian tourists, suggest them to upgrade

Date of stay: August 2024
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    • Location
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Review collected in partnership with this hotel
1  Thank Vikas033
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Zurich - Messe, an IHG hotel, responded to this reviewResponded 22 August 2024

Dear Vikas033,

Thank you for staying at our Holiday Inn Zürich - Messe and providing feedback about your experience. It's a pleasure having you as our guest.

I would like to apologize for our staff's service and our breakfast. We want our guests to encounter something else. I shared this information with our team to properly investigate. It is significant for all our guests to have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.

I hope to welcome you again in the future.

Best regards,

Ben W.
Case Manager
IHG Hotels and Resorts Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2024 via mobile

A bit out of the way, but great hotel. The bed was super comfortable and the room was very spacious especially by European standards. It even had a bathtub. The breakfast in the morning was very nice as well but not a great selection of healthy food other than a fruit salad. It is about a 10 minute walk from a train station that connects to other lines and helps to get around. There is also a tram stop closer.

Room tip: Does have AC but doesn’t have fridge.
Date of stay: July 2024
Trip type: Travelled as a couple
Thank LynneR80
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 July 2024

5 mins on the train from the airport or from Zurich HB, and 750m (10m walk) from the train station - or 200m if you wanted to catch the tram to get a bit closer, we felt the hotel wasn’t too far away to put us popping in to Zürich multiple times a day. Getting to and from the airport was easy.

Staff were accomodating and friendly, speaking multiple languages and always cheerful. Nothing was a problem. Check out was 12pm which was super handy for getting away a bit later and lugging our gear to the next place in time for check in without having to carry it around town.

Rooms were average but comfortable enough for a place to sleep. The gym was a bonus for the group we travelled with that needed to fit in training. Buffet breakfast was absolutely delicious! Overall a very good stay.

Date of stay: July 2024
    • Value
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Review collected in partnership with this hotel
1  Thank Jenn C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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