A bit out of the way, but great hotel. The bed was super comfortable and the room was very spacious especially by European standards. It even had a bathtub. The breakfast in the morning was very nice as well but not a great selection of healthy food other than a fruit salad. It is about a 10 minute walk from a train station that connects to other lines and helps to get around. There is also a tram stop closer.
5 mins on the train from the airport or from Zurich HB, and 750m (10m walk) from the train station - or 200m if you wanted to catch the tram to get a bit closer, we felt the hotel wasn’t too far away to put us popping in to Zürich multiple times a day. Getting to and from the airport was easy.
Staff were accomodating and friendly, speaking multiple languages and always cheerful. Nothing was a problem. Check out was 12pm which was super handy for getting away a bit later and lugging our gear to the next place in time for check in without having to carry it around town.
Rooms were average but comfortable enough for a place to sleep. The gym was a bonus for the group we travelled with that needed to fit in training. Buffet breakfast was absolutely delicious! Overall a very good stay.
Convenient location to train and bus within one block.to get everywhere. Great stay and restaurant in the hotel was great.
Front desk staff was absolutely fantastic. The best I have ever encountered anywhere. I travel 30 weeks a year and stay at Hilton, Conrad and Holiday Inn. This staff was the best I have ever experienced.
Lory at the desk was energetic, helpful, kind and could not have been more kind. She provided us with homemade maps of the area with the train routes and numbers to and from the hotel to town and other location. Easiest travel experience we ever had. This young lady made our trip recommended eateries, tours everything, WOW. She should be the benchmark for all others people working desks. Great customer service like no other I would recommend Lory for manager of the year if I could.
Hotel is conveniently located. It's 15-20 minute walking distance from Oerlikon station but you can catch a tram or a couple of frequent buses that bring you almost to the door. Tram takes you direct to Burkliplatz on the lake front. Room was specious and clean, staff was friendly and helpful. Luggage storage is available for free which is a great convenience.
We don't pay much attention to bathrooms, just need a stall to take a shower. But the one here demands a detailed review. It had a partial glass door with some transparent designs so anyone can see everything you are doing inside. There is no sound barrier so if your partner wakes up in the middle of the night to use the bathroom you have to wake up too. Holiday Inn, please fire the New Age Artist who designed this dysfunctional glass cage and hire a carpenter to fix the door.
Breakfast was another shortcoming. They offered a limited "continental" version for 15 CHF and once we started grabbing items told us it was limited to bread, butter, juices and coffee! Not even cheese and yogurt? The humble Express in Lucerne offers a feast in comparison for free.
Dear hayagreeva,
Thank you for selecting our Holiday Inn Zürich - Messe while visiting Zürich and for providing feedback about your experience. It's a pleasure having you as our guest.
I am truly sorry you did not experience an exemplary stay due to our bathroom and our breakfast. This is certainly below our usual high standard of service. Please be certain that I have noted and forwarded your feedback for the management to improve. In the middle of your experience, I am glad our room's cleanliness and the hotel's location were still appreciated.
Please grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHG Hotels and Resorts Service
This IHG property is in a great location. Close to the airport, quiet and surrounded by several public transportation options. The staff is very professional and friendly. Lory at the front desk was extremely helpful on several occasions with recommendations for places to see, best restaurants and directions to get there. This made our stay very pleasant. We will definitely stay here the next time we visit Zürich.
