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Vikas033
Jaipur, India

Average

3.0 of 5 bubblesReviewed 8 Aug 2024
Average hotel with poor in room service , breakfast is not great in terms of Asian tourists, suggest them to upgrade
Date of stay: August 2024
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
2.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Zürich - Messe, an IHG hotel, responded to this review
Responded 22 Aug 2024
Dear Vikas033,

Thank you for staying at our Holiday Inn Zürich - Messe and providing feedback about your experience. It's a pleasure having you as our guest.

I would like to apologize for our staff's service and our breakfast. We want our guests to encounter something else. I shared this information with our team to properly investigate. It is significant for all our guests to have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.

I hope to welcome you again in the future.

Best regards,

Ben W.
Case Manager
IHG Hotels and Resorts Service
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (827)
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Traveller rating
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All reviews executive room tram stop glass door business stay very pleasant stay hotel is located close to the airport swiss francs oerlikon city europe proximity
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Reviewed 15 July 2024 via mobile

A bit out of the way, but great hotel. The bed was super comfortable and the room was very spacious especially by European standards. It even had a bathtub. The breakfast in the morning was very nice as well but not a great selection of healthy food other than a fruit salad. It is about a 10 minute walk from a train station that connects to other lines and helps to get around. There is also a tram stop closer.

Room tip: Does have AC but doesn’t have fridge.
Date of stay: July 2024
Trip type: Travelled as a couple
Thank LynneR80
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 July 2024

5 mins on the train from the airport or from Zurich HB, and 750m (10m walk) from the train station - or 200m if you wanted to catch the tram to get a bit closer, we felt the hotel wasn’t too far away to put us popping in to Zürich multiple times a day. Getting to and from the airport was easy.

Staff were accomodating and friendly, speaking multiple languages and always cheerful. Nothing was a problem. Check out was 12pm which was super handy for getting away a bit later and lugging our gear to the next place in time for check in without having to carry it around town.

Rooms were average but comfortable enough for a place to sleep. The gym was a bonus for the group we travelled with that needed to fit in training. Buffet breakfast was absolutely delicious! Overall a very good stay.

Date of stay: July 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Jenn C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 July 2024

Convenient location to train and bus within one block.to get everywhere. Great stay and restaurant in the hotel was great.
Front desk staff was absolutely fantastic. The best I have ever encountered anywhere. I travel 30 weeks a year and stay at Hilton, Conrad and Holiday Inn. This staff was the best I have ever experienced.
Lory at the desk was energetic, helpful, kind and could not have been more kind. She provided us with homemade maps of the area with the train routes and numbers to and from the hotel to town and other location. Easiest travel experience we ever had. This young lady made our trip recommended eateries, tours everything, WOW. She should be the benchmark for all others people working desks. Great customer service like no other I would recommend Lory for manager of the year if I could.

Date of stay: June 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank michaelgX2317UV
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 July 2024

Hotel is conveniently located. It's 15-20 minute walking distance from Oerlikon station but you can catch a tram or a couple of frequent buses that bring you almost to the door. Tram takes you direct to Burkliplatz on the lake front. Room was specious and clean, staff was friendly and helpful. Luggage storage is available for free which is a great convenience.

We don't pay much attention to bathrooms, just need a stall to take a shower. But the one here demands a detailed review. It had a partial glass door with some transparent designs so anyone can see everything you are doing inside. There is no sound barrier so if your partner wakes up in the middle of the night to use the bathroom you have to wake up too. Holiday Inn, please fire the New Age Artist who designed this dysfunctional glass cage and hire a carpenter to fix the door.

Breakfast was another shortcoming. They offered a limited "continental" version for 15 CHF and once we started grabbing items told us it was limited to bread, butter, juices and coffee! Not even cheese and yogurt? The humble Express in Lucerne offers a feast in comparison for free.

Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Thank hayagreeva
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Zurich - Messe, an IHG hotel, responded to this reviewResponded 25 July 2024

Dear hayagreeva,

Thank you for selecting our Holiday Inn Zürich - Messe while visiting Zürich and for providing feedback about your experience. It's a pleasure having you as our guest.

I am truly sorry you did not experience an exemplary stay due to our bathroom and our breakfast. This is certainly below our usual high standard of service. Please be certain that I have noted and forwarded your feedback for the management to improve. In the middle of your experience, I am glad our room's cleanliness and the hotel's location were still appreciated.

Please grant us the opportunity to prove ourselves again.

Best Regards,

Ben W.
Case Manager
IHG Hotels and Resorts Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2024

This IHG property is in a great location. Close to the airport, quiet and surrounded by several public transportation options. The staff is very professional and friendly. Lory at the front desk was extremely helpful on several occasions with recommendations for places to see, best restaurants and directions to get there. This made our stay very pleasant. We will definitely stay here the next time we visit Zürich.

Date of stay: June 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank IHGmember1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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