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michaelgX2317UV
Gatlinburg, Tennessee

Best stay and staff around

5.0 of 5 bubblesReviewed 2 Jul 2024
Convenient location to train and bus within one block.to get everywhere. Great stay and restaurant in the hotel was great.
Front desk staff was absolutely fantastic. The best I have ever encountered anywhere. I travel 30 weeks a year and stay at Hilton, Conrad and Holiday Inn. This staff was the best I have ever experienced.
Lory at the desk was energetic, helpful, kind and could not have been more kind. She provided us with homemade maps of the area with the train routes and numbers to and from the hotel to town and other location. Easiest travel experience we ever had. This young lady made our trip recommended eateries, tours everything, WOW. She should be the benchmark for all others people working desks. Great customer service like no other I would recommend Lory for manager of the year if I could.
Date of stay: June 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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Reviews (827)
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All reviews executive room tram stop glass door business stay very pleasant stay hotel is located close to the airport swiss francs oerlikon city europe proximity
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Reviewed 2 July 2024

Hotel is conveniently located. It's 15-20 minute walking distance from Oerlikon station but you can catch a tram or a couple of frequent buses that bring you almost to the door. Tram takes you direct to Burkliplatz on the lake front. Room was specious and clean, staff was friendly and helpful. Luggage storage is available for free which is a great convenience.

We don't pay much attention to bathrooms, just need a stall to take a shower. But the one here demands a detailed review. It had a partial glass door with some transparent designs so anyone can see everything you are doing inside. There is no sound barrier so if your partner wakes up in the middle of the night to use the bathroom you have to wake up too. Holiday Inn, please fire the New Age Artist who designed this dysfunctional glass cage and hire a carpenter to fix the door.

Breakfast was another shortcoming. They offered a limited "continental" version for 15 CHF and once we started grabbing items told us it was limited to bread, butter, juices and coffee! Not even cheese and yogurt? The humble Express in Lucerne offers a feast in comparison for free.

Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank hayagreeva
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Zurich - Messe, an IHG hotel, responded to this reviewResponded 25 July 2024

Dear hayagreeva,

Thank you for selecting our Holiday Inn Zürich - Messe while visiting Zürich and for providing feedback about your experience. It's a pleasure having you as our guest.

I am truly sorry you did not experience an exemplary stay due to our bathroom and our breakfast. This is certainly below our usual high standard of service. Please be certain that I have noted and forwarded your feedback for the management to improve. In the middle of your experience, I am glad our room's cleanliness and the hotel's location were still appreciated.

Please grant us the opportunity to prove ourselves again.

Best Regards,

Ben W.
Case Manager
IHG Hotels and Resorts Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2024

This IHG property is in a great location. Close to the airport, quiet and surrounded by several public transportation options. The staff is very professional and friendly. Lory at the front desk was extremely helpful on several occasions with recommendations for places to see, best restaurants and directions to get there. This made our stay very pleasant. We will definitely stay here the next time we visit Zürich.

Date of stay: June 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank IHGmember1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 June 2024

A very complete task, the location is very good and with access to public transport very close. The room was very comfortable.

Date of stay: June 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank JESUSSANCHEZ1983
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 May 2024 via mobile

The extensive breakfast is included. The staff (Lory, Fabian and Cristina) went above and beyond to be of service. Their recommendations were spot on.
The cleaning staff were equally helpful.
The hotel is located near a tram station that gave easy access to the downtown.

Date of stay: May 2024
Trip type: Travelled as a couple
Thank Catherine C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 May 2024 via mobile

Strategically located opposite Zurich Messe exhibition halls and just a short walk from Oerlikon train station, Holiday Inn meets the expected Holiday Inn standards. Rooms are large and with lots of light, with ample and comfortable beds. The bathroom is well designed even if the shower inevitably wets the floor and the flush did not fully work! Breakfast is varied enough and fairly priced for the Zurich stanards. Service was kind and fast. Recommended.

Date of stay: April 2024
Trip type: Travelled with family
Thank 832danielef
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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