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Reviewed 3 July 2017 via mobile

i booked the Hike and Explore package as a surprise for my boyfriend. we stayed 2 nights and i arrived with the highest expectations - which were even topped. everything was just perfect. ... super friendly and helpful staff, super nice rooms with balcony with matterhorn view, awesome breakfast, every chalet has its own wellness area with sauna&whirlpool with matterhorn view, good massage etc etc.... it is indeed not a cheap location but worth every penny! we ll be back.

Stayed: July 2017, travelled as a couple
Thank natimike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LauraVanessa, Hotel & Operations Manager at CERVO Zermatt, responded to this reviewResponded 5 August 2017

Dear natimike

Many thanks for your time and the review. We are pleased that you enjoyed your time here with us and had a great time hiking through the mountains, but also some relaxing moments.
We hope to have the pleasure of welcoming you soon again.

Kind regards,

Laura

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Reviewed 25 June 2017 via mobile

We stayed for 2 nights and were HIGHLY impressed. The staff was very friendly and helpful, always willing to accommodate, bring something to our room, and a warm smile. The rooms - WOW. Ours had a private patio with hot tub with a view of the Matterhorn. The shower was incredible with a steamer. The refrigerator had beer and drinks included and the chocolate was delicious. The rooms are beautiful with fireplaces, comfortable beds and nice wood decor. Our boys had a rooms with a nice patio and rockers, fireplace and 2 single beds. The bar and restaurant are a must visit. It is nice to sit outside on the comfortable couches and enjoy a drink and app. Note: many smokers. We don't normally spend much time at the hotel when we travel, as we like to be out and exploring - but this hotel was so comfortable and wonderful we spent a morning just relaxing and reading and enjoying the atmosphere. We would 100% stay here again when back in Zermatt.

Stayed: June 2017, travelled with family
2  Thank BKSNtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LauraVanessa, Manager at CERVO Zermatt, responded to this reviewResponded 9 July 2017

Dear BKSNtravel

Many thanks for your kind words and this wonderful review. We are pleased to hear that you enjoyed your stay with us and that felt homey here with us.
We hope to have the pleasure of welcoming you again one of these day. Until then we wish you a fantastic time and be well.

Kind regards,

Laura

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Reviewed 27 April 2017

Definitely recommend. Cervo is truly an amazing hotel, with just the right amount of luxury and charm. It's close enough to the town to be part of the action but far enough to have a beautiful view of the town as well as the surrounding mountains (and the Matterhorn). The staff were attentive but not clingy, and the amenities were first class. Get to the après early, as Cervo is one of the more popular places in Zermatt to grab a drink after skiing. Everything from the breakfast to the grounds to the 'wellness' areas in each chalet was clearly well thought-out, and the ease with which you could get to the slopes from the hotel was the best in town.

Room Tip: Northwest-facing balcony rooms have the best view of the Matterhorn and the town.
  • Stayed: April 2017, travelled as a couple
    • Value
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1  Thank AKfromUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2017 via mobile

Amazing stay at Hotel Cervo. 1st Class facility with beautiful accommodations, breathtaking views of the Mattahorn, ski in/ski out location and great gourmet restaurant in house.
Best part of Cervo experience, however, is the wonderful staff. They treat you more like personal friends than Hotel Guests. In particular, Assistant Manager Laura (as well as Thomas and Mia at Front Desk), went well above and beyond to treat us like VIP's.
Thank you again Laura, your courtesies and kindness made our trip a memorable one.
Highly recommend Hotel Cervo.

Stayed: April 2017, travelled with family
Thank Lance H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LauraVanessa, Hotel & Operations Manager at CERVO Zermatt, responded to this reviewResponded 13 June 2017

Dear Lance

I would like to thank you for your wonderful words and for the time your spent with us.

It was a true pleasure to have you staying with us. Making this precious time a very special one and our guests happy is the reason why we work in this industry.
We hope to have the pleasure of welcoming you soon again. In the meantime we wish you a wonderful time and send sunny regards from Zermatt,

Laura

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Reviewed 20 April 2017 via mobile

My wife and I stayed in Zermatt for one night in mid April at the end of our holiday and I must say it was well worth the long train journey from Lucerne.

The hotel is perfectly located at the end of a ski run, perched on the top of town overlooking the Matterhorn. The staff were very welcoming and provided a personalised introduction with a complimentary welcome beverage in their stylish bar. The room was very well equipped including complimentary mini bar (with good quality items). A comfortable bed, great bathroom, good noise insulation, and a balcony overlooking the Matterhorn (we chose the mountain view room, highly recommended).

Breakfast was amazing with a thorough range of food including fresh fruit, yoghurt, toast, patisseries, muesli, juice, coffee, tea, cooked egg range (including eggs benedict), cheeses, and plenty of other options. We were thoroughly impressed for a breakfast that was included in our room cost. In fact, almost all items are included in the room cost, including a transfer to the train station (essential) which made the stay very stress free.

I highly recommend this hotel for it's wonderful staff, great location, unique trendy style and all inclusive package.

Stayed: April 2017, travelled as a couple
Thank Arron K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LauraVanessa, Assistant Hotel & Guest Relations Manager at CERVO Zermatt, responded to this reviewResponded 25 April 2017

Dear Arron K

Thank you very much for your great review and the kind feedback.
It was a great pleasure to have you staying with us and we would be exited to welcome you back.

In the meantime we send best regards from Zermatt,

Laura Vanessa Hofmann

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