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Shipra U
Bengaluru, India

Decent stay

Review of Hotel Crystal
4.0 of 5 bubblesReviewed 23 Mar 2024via mobile
The hotel is very close to the station, a 5 min walk. On the way from the station to the hotel, there's also a Denners store where we picked up groceries etc. Rooms were good in size (as compared to hotels in Zurich). Breakfast was okay, few options for vegetarians but liked the sautéed mushrooms.
Date of stay: June 2023
Room Tip: Ask for a room on a higher floor and facing away from the street
Trip type: Travelled as a couple
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Conny Steuri, Geschäftsführer at Hotel Crystal, responded to this review
Responded 6 Apr 2024
Dear ShipraU4 Thank you very much for taking a moment to review your stay. We are happy to hear that you liked our location and our breakfast. We hope you had a pleasant stay in our hotel and we would be happy to accommodate you again on a future trip to Interlaken. Warm regards, Your Hotel Crystal Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (257)
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All reviews interlaken west train station comfortable stay three star reception staff breakfast was delicious three nights balcony
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Reviewed 28 September 2023 via mobile

This was a late minute choice but fortunately there was a room available. Very reasonable price setting in view of the competition. The room was rather standard but with a bed office table and a shower it provides you with the needs of a traveler. My room was close to a main road and in particular in the early morning traffic noise becomes a nuisance. There is no airconditioning breakfast is basic but good. Service is helpful

Date of stay: September 2023
Trip type: Travelled on business
Thank Gelderlander
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Conny Steuri, Geschäftsführer at Hotel Crystal, responded to this reviewResponded 1 October 2023

Dear Gelderlander Thank you very much for taking the time to let us your feedback. We're delighted you apreciate your room and our location. As our hotel is in the city centre, there may be some noise in the rooms overlooking the street. We apologise for this.
We've got rooms with A/C, but as indicated in the room descriptions, standard and superior rooms only have a fan.
Thank you for your remark about our staff.
Hoping welcoming you again in one of our A/C rooms.
Warm regards from Crystal Hotel.

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Reviewed 2 September 2023

Great place to stay in Interlaken, gateway to so many things to do and see. Very nice welcome upon arrival with all the required infos. Unbeatable value considering location, room, breakfast and nice hotel staff. For sure next time again

Date of stay: August 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Adventure48136872677
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Conny Steuri, Geschäftsführer at Hotel Crystal, responded to this reviewResponded 6 September 2023

Dear Adventure

Thank you very much for taking a moment to review your stay in our hotel and for rewarding us with top marks.
We are very happy to hear that you had a wonderful stay in our hotel and that we could meet all your expactations and needs.

We are looking forward to welcoming you again on a future trip to Interlaken.

Warm Regards,
The Hotel Crystal Team

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Reviewed 28 August 2023

Human size hotel, very well located, close to Interlaken West station. Reception staff is efficient and the check-in took only a couple of minutes. Room and bath room are clean and big enough. Breakfast buffet is reach, varied and hot drinks are rapidly served. Only bemol is the lack of air conditioner in the room. The fan was not enable to cool the room in the hot summer nights.

Date of stay: August 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Mimi A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Conny Steuri, Geschäftsführer at Hotel Crystal, responded to this reviewResponded 30 August 2023

Dear MAM
Thank you very much for taking a moment to review your stay in our hotel.
We are very happy to hear that you appreciated our fast and efficient receptionists.
Thank you very much for your feedback regarding our breakfast. We are very happy to hear that it was well received by you. Unfortunately only some rooms come with Air-Conditioner, please do not hesitate to book them when they are available.
We hope you had a wonderful time in Interlaken and we would be happy to accommodate you again on a future trip to Interlaken.
Warm Regards,
Your Hotel Crystal Team

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Reviewed 11 August 2023

the hotel is less than basic and old theu have lame rules when you first get in lile dont spill water on the water and they took 200$ deposit i am not sure what are they afraid of ruining as it has very old furniture, no slippers nothing. its a bad hotel and the breakfast is very limited and lame…..
the last day we needed to catch an early train and check out there was nobody at the reception to take back the deposit, it opend 6:30 Am !!!!! we could not leave early as scheduled, will never ever recommend it to anyone

Date of stay: August 2023
Trip type: Travelled as a couple
Thank Q9376TOsaran
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Conny Steuri, Geschäftsführer at Hotel Crystal, responded to this reviewResponded 13 August 2023

Dear Q9376TOsaran
Thank you for staying with us and for your feedback. We are sorry that you did not enjoy your stay with us. We are indeed a 3 star basic hotel. As you can see on your reservation confirmation and as also posted at the reception, we do not have a 24 hour reception. Unfortunately, we were not informed in any way that you had to check out extra early and could therefore not make any preparations. Regarding the room deposit, all our guests will find this information when booking and on their personal reservation confirmation. Reading the documents is always helpful in this case. We are sure you will find another hotel that meets your requirements better.
Best regards,
Conny Steuri
Hotel Manager

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Reviewed 3 January 2023 via mobile

The Front Office Staff, was all friendly, polite and very helpful.
The room was very nice, clean and spacious. Also I got a Room with a balcony which I appreciated. I booked a double room for single use. The breakfast Service lady was also very nice and she recognized and remembered how I wanted my coffee. Would I book a room here again? The answer is yes definitely !

Room tip: The hotel is located very close to the train station Interlaken west. Shops and supermarket near by.
Date of stay: December 2022
Trip type: Travelled solo
Thank Jet31270024261
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Conny Steuri, Geschäftsführer at Hotel Crystal, responded to this reviewResponded 10 January 2023

Dear Jet

Thank you very much for taking a moment to review your stay in our hotel and for rewarding us with a top mark.

We are very happy to see that we would meet all your needs.
We are glad to hear that you appreciated everything from our staff members until your room with the balcony.
We will make sure to forward your feedback to our team.

We hope you spent a great time in Interlaken and could take many experiences with you.

We are looking forward to welcoming you again on a future visit to Interlaken,

Warm Regards,
Your Crystal Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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