Excellent hotel . Great place to stay! Clean, great location and great customer service. Very easy to check in, polite staff , good food ,nice housekeeping, "Very caring, helpful-room very clean-breakfast wonderful, thankyou " .…………..
Nice boutique hotel with great views from all 4 windows in our room. We had a junior suite on 4th floor which was very spacious and a very large bathroom and Roman style tub. Breakfast was included and very basic but enough options. There was a small bar available and the hotel is minutes from train station and in the middle of town near lots of dining choices. Staff were helpful.
This hotel was recommended to us, and booked through, a travel company. We were not disappointed! It is the fourth hotel we have stayed at in Interlaken over the years, and by far the best for us so far.
All the staff we had contact with were pleasant and very helpful. On arrival, we asked about our luggage, which had been sent in advance by courier. We were reassured it has arrived and was waiting for us in our room.
We had booked a deluxe room. This was a large corner room on the second floor, with three windows (room 202). Although there was no air conditioning, we kept the room acceptably cool by closing the blinds before going out each day. The beds were comfortable and we slept quite well considering the daytime temperatures were in the high 20s. There were plenty of electrical sockets, including two USB points (all sockets the new recessed 3 pin variety). There was a large counter with tea and coffee making facilities, with supplies topped up each day. There was a curved screen TV with a remote that took a bit of getting used to - fortunately a little knowledge of German helped, but we we would suggest an English version of the instruction card would be useful. The large bathroom had two basins, a bathtub and separate shower, WC and bidet. Towelling robes and slippers were provided.
Although the hotel does not have a restaurant, there is a wide choice of restaurants nearby. There is a large breakfast area with a good choice of cold food, and also some hot dishes. All food and drink was frequently replenished so everything was available.
The location is convenient for the main railway station at Interlaken Ost, which is less than 10 minutes' walk away. From there, there are trains to all parts of Switzerland, including the Jungfrau region, and boat trips on Brienzersee. It is an ideal base for exploring the region. We would certainly recommend this hotel.
To answer some of the other Trip Advisor critics, yes there is loud music from an adjacent bar but this stops between 2100 and 2130, so did not affect our ability to sleep. There is a clock which chimes throughout the night, but it is not very loud and should not disturb your sleep. It is much quieter than some clocks in other European cities! The traffic noise did not disturb us either, but it is worth pointing out that the Swiss day starts before that of the UK, e.g. banking hours are 08.00 to 15.30 and some restaurants close as early as 21.00. We would say just go with the flow, get up early and go to bed early like the Swiss. On the rare occasions the reception desk is unstaffed, there is a bell you can use to attract attention.
We had a wonderful stay with no problems. Thank you Hotel du Nord.
Dear David,
We are truly delighted to read your fantastic review! Thank you for choosing Hotel du Nord and for sharing your wonderful experience with us.
It brings us immense joy to hear that you found us to be the best among the hotels you've stayed at in Interlaken over the years. Your compliments about our staff's friendliness and helpfulness are greatly appreciated. We're pleased to know that your luggage arrived safely and that you enjoyed your spacious deluxe room with its thoughtful amenities.
We take your feedback about the room's temperature and the TV remote instructions into consideration, and we'll work on improving those aspects. Your mention of our breakfast offerings and the convenient location near Interlaken Ost station is much appreciated.
Thank you for choosing us and for your kind words. We look forward to welcoming you back to Hotel du Nord in the future. Should you have any further feedback or requests, please don't hesitate to reach out.
Warm regards,
Your Hotel du Nord Team
The hotel room size is better than the average decent European hotel. Breakfast is also decent and the ladies especially Karina and Alexandra are really nice and warm. But the staff at the front desk : you’ve to chance it!
Marc is beyond fantastic and will go out of ok his way to make sure you’re comfortable
Alina is good too
However there were 2 - one on Friday evening (4th Aug) and one on Saturday evening (5th Aug) who were downright rude and neither warm nor welcoming. That’s a 50% strike rate for the staff - measure it against the price you’re paying!
The location is really good so that may outweighs everything else.
Having said that, the place is gorgeous and you won’t regret it. Cheers
Dear Tumpac,
Thank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your insights, both the positive and constructive aspects of your experience.
We're thrilled to hear that you found our room size to be better than the average European hotel and that you enjoyed our breakfast offerings. It's also heartwarming to read your kind words about Karina and Alexandra; they truly embody the warm hospitality we strive to provide.
We're equally pleased to know that Marc and Alina at the front desk made your stay fantastic. Their dedication to ensuring guest comfort is commendable.
We deeply regret to hear about the less-than-pleasant encounters with two of our staff members during your stay. We take this feedback seriously, and we will address these issues promptly to ensure that such incidents do not happen in the future. We genuinely apologize for any inconvenience caused.
We understand the importance of exceptional service, and your feedback is instrumental in helping us improve. We hope that this experience does not deter you from returning to our hotel in the future, as we would love the opportunity to make your next stay even more enjoyable.
Thank you for appreciating our gorgeous property and the great location. We value your patronage and hope to have the pleasure of welcoming you back soon.
Warm regards,
Your Hotel du Nord Team
We are staying at the Hotel du Nord, Interlaken, midway through our tour of Switzerland and have to say it is by far the worst hotel we have stayed in to date.
Rooms are extremely basic and akin to
something one might expect in a youth hostel.
They are clearly carrying out some form of refurbishment, but we were given no warning of this prior to booking and unfortunately they are not willing to refund our second two nights so we have little option but to stay.
Mini bar was empty which was possibly a blessing as the fridge was boiling hot! Not even a bottle of water supplied in the room. We just have to hope the weather affords us plenty of time away from the hotel, necessitating it for sleeping in only.
I would strongly advise booking elsewhere.
Dear Guest,
Thank you for sharing your feedback regarding your recent stay at Hotel du Nord, Interlaken. We are truly sorry to hear that your experience did not meet your expectations, and we deeply regret any inconveniences you may have encountered during your stay.
We take your feedback seriously and will use it to make necessary improvements to enhance the experience for future guests. We apologize for any discomfort caused by the ongoing refurbishments and for not providing adequate information about them in advance.
Regarding the minibar and the lack of complimentary water, we appreciate your feedback, and we will ensure that such oversights are addressed promptly.
While we understand that you have already checked out, we want to assure you that we are committed to learning from your experience and taking steps to improve. We hope that, despite the challenges you faced during your stay, you were still able to enjoy your time in Interlaken.
If you ever consider staying with us again in the future, please do not hesitate to reach out. We would welcome the opportunity to provide you with a more enjoyable and comfortable stay.
Thank you for bringing these matters to our attention, and we apologize for any inconvenience you may have experienced.
Warm regards,
Your Hotel du Nord Team
