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All reviews convention center business hotel concierge staff pillow menu the congress nice hotel room service tram stop old town hotel is located perfect stay breakfast buffet across the river river cruise easy access business trip public transportation
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Reviewed 9 December 2016 via mobile

The price of the room was so high i thought the room would be spectacular. well, it was very small, stains on the bathroom floor and body hair in the sink.
The room looked very old.
I've stayed in hotels twice as cheap for a much muuuch better quality. The staff was nice and the location is good but overall i was really disapponted.

Stayed: November 2016, travelled solo
Thank Candycaiiine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotel_Le_Plaza, General Manager at Swissotel Le Plaza Basel, responded to this reviewResponded 17 December 2016

Dear Candycaiiine

Thank you very much for your feedback.

We are sorry to hear that you could not enjoy your room, but are happy that you appreciated our dedicated colleagues.

We hope to welcome you back soon and wish you happy holidays.

Best regards

Brigitte Fritz
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 December 2016 via mobile

For a hotel in Basel, this hotel had a good sized room. The bathroom was also nicely sized. My experiences in Basel with other hotels have been with much smaller rooms with only a couple of exceptions. As far as walking distance to popular areas, this location is a bit out of the way but for the tram it was perfect. Right in the middle of the shopping areas and Novartis campus.

Stayed: December 2016, travelled on business
Thank DigiChap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotel_Le_Plaza, General Manager at Swissotel Le Plaza Basel, responded to this reviewResponded 16 December 2016

Dear DigiChap

Thank you very much for your feedback.

We hope to welcome you back soon and wish you happy holidays!

Best regards

Brigitte Fritz
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2016

The location is perfect! The carnival was just across the street, St. Clare Catholic Church is only a 5-minute walk from the hotel. We did a lot if walking on the streets, the Marketplatz,in addition to the guided tour by Viking River cruise agent.
The hotel room was clean, bed comfortable and quiet.Breakfast was wonderful! Everything was delicious and the servers were all nice and helpful.

  • Stayed: November 2016, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts
1  Thank Jean P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotel_Le_Plaza, General Manager at Swissotel Le Plaza Basel, responded to this reviewResponded 7 December 2016

Dear Jean P

Thank you very much for the lovely feedback about your stay at the Swissôtel Basel. It has been a delight having you here and we appreciate the nice words towards our team members and services. We are happy to hear that you enjoyed our sumptuous breakfast buffet and that you got to experience Basel's traditional Carnival while staying here.

We are looking forward to welcoming you back again soon and send you warm regards for the holiday seasons,

Best wishes,
Brigitte Fritz
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2016

Very friendly efficient staff nothing was too much trouble.Spacious all around the hotel excellent rooms with all the amenities you could need even a nespresso machine !! Cleanliness is of a high standard. Bed was really comfortable and had the best sleep ever in a hotel and totally peaceful.Breakfast starts from 6.30am and on a Sunday they serve breakfast until midday great if you want a lazy day the choice was fantastic and of a great standard.
Near by is the wonderful tram network which you can hop on and off all day long. There is a great range of shops nearby. We had an absolutely fabulous time here to celebrate my 60th birthday. At this time of year there is also a large Christmas market.

Room Tip: 3 lifts to all floors
  • Stayed: November 2016, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Catons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotel_Le_Plaza, General Manager at Swissotel Le Plaza Basel, responded to this reviewResponded 2 December 2016

Dear Catons

Thank you very much for your wonderful feedback!

We are delighted to hear that you enjoyed your stay as well as our breakfast and dedicated team!

We hope to welcome you back very soon and wish you a sunny weekend.

Best regards

Brigitte Fritz
General Manager

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Reviewed 1 December 2016

A big hotel across from the conference center. The rooms were large and lovely and staff was very helpful. Breakfast was included and had a huge variety. Walking distance to many sites and price is great!

  • Stayed: November 2016, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Risa381
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotel_Le_Plaza, General Manager at Swissotel Le Plaza Basel, responded to this reviewResponded 2 December 2016

Dear Risa381

Thank you very much for your great feedback!

We are delighted to hear that you enjoyed your stay with us and appreciated our dedicated team.

We are looking forward to welcoming you again soon and wish you a wonderful weekend.

Best reagrds

Brigitte Fritz
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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