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All reviews main building plenty of sunbeds the bus swimming pool restaurant staff lovely hotel head waiter old city great pool minute walk reception staff hire car siena centre superior room overlooking siena each evening quiet location
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Reviewed 1 November 2018

We stayed for 3 nights - The facilities (happy hour, beautiful patio views, great breakfast, good restaurant, swimming pools and parking) made it a homely stay, where you could actually spend time and enjoy it; rather than having to spend money in central Siena

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Cecelia Laurett... W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirezioneGardenSiena, Responsabile relazioni pubbliche at Hotel Garden, responded to this reviewResponded 8 November 2018

Dear Cecelia Laurett.... W

thank you so much for visiting Siena and the Hotel Garden, we really hope to guest you again in future
All Best from all of Us

Gianluigi Rubbioli & the Staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 October 2018

I stayed for 3 nights at Hotel Garden recently, and can safely say I won't be going back.

We chose the hotel because we wanted somewhere with free parking for our hire car but without being too far from the centre of the city - in that respect, the hotel was a good choice as we didn't find the walk into town too bad. Taxis were easily arranged and not too expensive if we didn't want to walk. It's around 30 minutes' walk, some of which is a bit strenuous, so bear that in mind if you're wanting to walk into town.

Our room was in the Casabianca building, and it's safe to say it bore barely even a passing resemblance to the rooms shown on the hotel's website. The decor was very old-fashioned (although I think it had recently been redecorated, so it was deliberate) and the room was very dark because it faced away from the sun and had small windows. The window itself was filthy on the inside - it was covered in greasy hand prints (perhaps someone was trying to claw their way out into the light?) and the vacuum seal on one of the double glazing units had failed and not been replaced, so the window itself was full of condensation, making the room even darker. Even in the middle of the day we had to have the lights on to see properly.

We had very clearly booked a double room and were rather surprised and not a little bit annoyed on arrival to be given a twin room. The hotel staff said they couldn't move us to a room that was actually what we had booked because they were full, but that housekeeping would "convert" it into a double. By that, they meant 'put a double sheet and duvet over the two mattresses'. The mattress itself was so hard I may as well have slept on the floor anyway - it was like lying on concrete.

The bathroom was fine - the shower was powerful, although it was a bit dark because it was in a recess with no light. There was nowhere close to the sink to hang a hand towel, which seemed like a pretty basic oversight.

Breakfast was included with our room rate, but it was such a ghastly experience I almost wished it hadn't been. The restaurant was rammed full every morning with coach tour groups and there were never enough tables set on the terrace - on the final morning it was so crowded we ended up sitting at one of the small bar tables, were completely ignored by the waiting staff and had to go and find our own napkins and cutlery. The breakfast buffet had a curiously large selection without offering anything I really wanted to eat - about half of it was made up of cakes and tarts (for breakfast?), the hot food looked unappetising and the "fruit juice" was, unforgivably, watered down and tasted like washing up liquid. The whole breakfast experience was very far from being a relaxing start to the day.

We liked the pool area, the pool was a good size and it was always easy to find a lounger. I thought it was rather odd that they wouldn't let guests have clean pool towels each day - you have to take your used towel back to your room with you and keep it for 2 days before you can have a clean one.

The other redeeming feature was the bar, or rather the barman - I'm not sure of his name, but he was great fun, always had recommendations for wines to try and really delivered a nice experience when we went for early evening drinks or a nightcap.

Siena is a really wonderful city and I am sure I will return at some point. However, when I do I can confidently say that I won't be staying here, and I wouldn't recommend that you do either.

Room tip: Don't stay in Casabianca - the rooms are very dark and don't look like the ones advertised on the hotel's website
Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Location
    • Service
Thank Owl_86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 October 2018

We stayed at the Hotel Garden for the second time in a month and both experiences were excellent. The staff especially Gianluigi and Atla were fabulous and really made our stay wonderful. If you do not want/need to stay right in the city center this is the place!

Room tip: I woulld requst a room looking out the back of the hotel over the gardens
Date of stay: October 2018
  • Trip type: Travelled solo
    • Value
    • Cleanliness
    • Service
Thank Jonathan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirezioneGardenSiena, Responsabile relazioni pubbliche at Hotel Garden, responded to this reviewResponded 25 October 2018

Dear Jonathan G,

thank you so much for the choice and for the nice words spended. I hope to guest you again in the future... this time will be the 3rd time, and the room 341 will be always available for you, any worry.

All Best from Me, Atla and the rest of the Staff
Gianluigi Rubbioli

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Reviewed 15 October 2018 via mobile

Stayed 2 nights recently on a Tuscan tour. We had a room in the main building with amazing view towards Sienna town. It’s a 10 minute bus ride or 5 minute taxi to the centre of the old town so quite peaceful at night. Bus every 30 mins during the day.
Hotel staff very pleasant and helpful - good breakfast - dinner pretty good but worth a trip to town for the atmosphere.

Date of stay: October 2018
Trip type: Travelled as a couple
Thank WendyA125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 October 2018 via mobile

The hotel is old but that is the style of the hotel and the style of the whole area. The staff were fairly friendly and the room came with complimentary bottles of water. The hotel is roughly a 25 min walk from the centre and isn’t really close to any restaurants other than its own. The buffet breakfast was good including pancakes, egg, bacon etc. the only real problem with the hotel was the elevator, in which is old, suits the hotel but is outdated and hasn’t got modern safety features including the sensors for the doors not to close on anyone or anything. The wifi was fairly slow to be quite honest and it took forever to send messages or watch YouTube, Netflix etc.

Date of stay: October 2018
Trip type: Travelled with family
Thank jamesmandrews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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