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“Wonderful!!”
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Very good
12 reviews
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Overview
Condo/Apartment -
3 Bedrooms, 1 Bathroom, Sleeps 8
Pisa, Province of Pisa, Tuscany

Reviews from our community

Very good - based on 12 reviews
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Reviews from our community

Date | Rating
  • English first
  • French first
  • Italian first
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English first
English first
French first
Italian first
Any
English first
sallylewi...
Colmar, France
Level 1 Contributor
2 reviews
“Wonderful!!”
Reviewed 24 February 2017 for a stay in February 2017

Apartment was in a great location just less than 10 minutes to the tower on foot and near to everything you would want to visit. Plenty of restaurants, cafes, and small supermarkets at hand. On a square with trees and grass, the apartment was extremely luminous and spacious. Very clean and everything you need. We were very comfortable and at home. We were met by Tea, the lady who cleans the apartment who was very friendly and really helpful. Ida the owner was extremely accommodating and replied to our questions very quickly. We were able to check in early and leave our luggage and when we checked out we left our bags to collect later. Many thanks Ida for letting us use your apartment.

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tanis P
Cloverdale, British Columbia
Level 2 Contributor
8 reviews
4 hotel reviews
“Brilliant location, clean and comfortable suite”
Reviewed 9 November 2016 for a stay in April 2016

It was everything I expected and more. The owner was lovely and helpful The location cant be beat! We were 4 ladies traveling alone and we felt safe the entire time we were here. It is literally a hop skip and jump from the tower, amazing restaurants and the train. Everything you want and more. I wish all our places were this good!

Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dkirkesmi...
Lilongwe, Malawi
1 review
“Excellent location”
Reviewed 6 September 2016 for a stay in August 2016

The apartment is excellently located and we really enjoyed our stay. The owner is very responsive including when the power cut in the apartment due to a fuse switch in the entrance hall outside the apartment. The wireless internet is a nice touch and generally the apartment is to a good modern standard. We would highly recommend the apartment to others with a few words of advice:

1. The owner should invest in extra sofas. The apartment sleeps 6 (we were 5 plus baby) but there is only sofa space for 2 people despite there being plenty of space. There are enough chairs for the dinning area.

2. The owner should invest in a kettle, we boiled water in a sauce pan.

3. The owner should ask the client in advance what their sleeping arrangements are. The apartment sleeps 6 and we paid for 5 people hence it is partly understandable but we were only provided bed linen for a double and 3 singles meaning the owner assumed only 4 beds would be needed and 2 people would share. Due to our sleeping arrangements our daughter had no bed linen which was a minor issue but could easily be solved if the owner had consulted us in advance. At the price paid providing extra bed linen should be expected.

5. The owner needs to be clear on check out time. We needed to leave at 1 pm and asked to leave our bags outside the apartment in the secure entrance area from 11 am. After a lot of back and forth it was agreed we would keep our bags inside the apartment until 12.30 when the new tenants were arriving. In reality the cleaner (who speaks no English) arrived at 11 am and expected us to vacate the apartment immediately. We kept our bags in the entrance area as agreed but the new guests did not arrive at 12.30 and the cleaner left meaning we had no access to the apartment building to pick our suitcases. Luckily the owner of the apartment above who we had met during our stay was kind enough to let us in to the building to access our luggage and ensure we did not miss our flight.

Travelling group: Young Children
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
8 Sep 2016
Dear Douglas, we thank you for your review and for your very important tips for us.
From our side it was a pleasure host you and we appreciate your positive opinion about the apartment.
What we did not understand, and why you provide via TRIPADVISOR an incorrect phone number and you refused despite the many messages sent on the platform to provide to us and TRIPADVISOR a valid phone number through which they can communicate more effectively. TRIPADVISOR interpelate by us to contact you, reported that being incorrect phone number you provided, was impossible to contact you.
We would have definitely avoided many misunderstandings, for example
1) your reservation was for 5 people (5 people including a child) from your review we discover now that you were 5 people + a baby. We would not have problems to prepare all beds available for no additional charge and possibly we would have made available a baby cot for the child as we have done so many times for our guests. Why you have not clarified the situation when booking or at check-in or during your stay of 3 days?
2) regarding the check out, in order to be able to clean and prepare the apartment for the next guest (is very important for us guarantee the flat is very clean), check out is usually before 10:00. However, we have proposed to you via messages on TRIPADVISOR platform (the only means of communication that you have given us), to remain into the apartment until 11:00 and leave your luggage in the apartment until 13:30.
Why you left our luggage outside the apartment, in the lobby of the building?
We always prefer to have a direct relationship with our guests (see also reviews "Cool apartment in a hot city" and "Wonderful location and spectacular place").
In particular an extract of any of those reviews:
"The first thing I noticed When booking this apartment (Which i did based on TripAdvisor reviews), was the friendliness, efficiency and helpfulness of the owner, Ida. It was very reassuring knowing Ida That was on hand at the end of the phone or email to answer questions When traveling to a new city with family in tow".
However we would be pleased to host you again and meet you personally.
We live just a few meters from the apartment and unfortunately during your stay we were out of Pisa a few days for our holidays. Bye. Ida
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gingernut...
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Cool apartment in a hot city”
Reviewed 4 September 2016 for a stay in August 2016
1
person found this review helpful

The first thing I noticed when booking this apartment (which i did based on TripAdvisor reviews), was the friendliness, efficiency and helpfulness of the owner, Ida. It was very reassuring knowing that Ida was on hand at the end of the phone or email to answer questions when travelling to a new city with family in tow.

This three bedroom apartment is spacious and cool. The wooden floors, cool white walls and, most importantly, efficient air-conditioning were just what we needed whilst visiting a very hot Pisa in late August. The apartment was very clean.

The views over the Piazza are lovely and there are two excellent restaurants and several cafes on the piazza. If you venture down the windy side streets (like Lucy Honeychurch without her Baedeker!) you'll find bakeries (fantastic), fruit stalls, mini-markets, and gorgeous entoteca and a handy hardware shop.

Because of all the good things on the doorstep, there is a little night-time liveliness, but we didn't really mind that. The apartment is minutes away from Piazza Dei Cavalieri, the Tower (which was fantastic to ascend) and a myriad of restaurants. It's also close to the Arno, the bridge to cross over to Corsa Italia with all its chic shops and cafes and of course, the railway station. The trains were well air-conditioned and efficient on our trips to Viareggio for the beach and the gorgeous town of Lucca.

A great spot for a sundowner is the rooftop bar at the Grand Duomo Hotel (splendid views of the top of the tower and the Tuscan rooftops). Another is the Royal Victoria Hotel on the river. It has old world, Grand Tour, Victorian charm (Lucy Honeychurch in A Room with a View springs to mind, again). The rooftop terrace is tranquil and sun kissed in the evenings. Don't forget to order your drinks in reception and don't eat all the pistachios before they arrive.

The apartment was such a delight to come home to after hours in the heat. Perfect for cooling off, re-grouping and venturing out again.

Thank you, Ida.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: the air-conditioning!
Liked least: the size of the shower
Travelling group: Young Children
Your age range 35-49
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
9 Sep 2016
Dear Heide, for us it was a great honor to have you, David and your family as our guests. Thank you very much for your review and for the "poesia" with which you described your experience in Pisa and in my flat. We hope to have you again in Pisa and we wish you luck in your future. Bye. Ida
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derbyshir...
Tiptree, United Kingdom
Level 3 Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Feel ripped off!!”
Reviewed 2 August 2016 for a stay in July 2016

We booked this apartment as it had 3 bedrooms with the idea that we could choose the quietest bedrooms, as we knew apartment was next door to a busy restaurant and in a popular Piazza where people gathered late into the night. On arrival we found that only two beds had been made up?. We paid the full price of 838 euros for a 4 night stay at the apartment that slept 6 and it was never suggested that we get a discount as there is only 2 of us. Why the owner thinks she can decide for us which beds we slept in is beyond my comprehension and a blooming cheek. There was only towels enough for 2 left on the beds, when we could have done with some fresh ones during our stay and had certainly paid the price for that too. As it happens we were kept awake into the early hours on the first night and had to remake one of the other beds in a quieter room at 3 a.m. As a suggestion to any couple booking this apartment is to say there is 6 of you.

Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
2 Aug 2016
Dear Malcom, i'm really very surprised to read your review. Unfortuately i was not present at your check in but i sent you many messages (before your arrival and immediately after check-in) to make sure that everything was ok. You never told me, during the first 2 days, that you needed more towels or sheets. I would like to point out that it is not true that you payed for 6 . You payed for 2 in an apt that can sleep 6 . Price for 6 is different as an additional price is requested for any person. However, that was not the problem as i prepared beds for 3 (1 double bed and 1 single bed in a different room) and i would definitely provided more sheets and towels if you have asked me. During the morning of your third day of holiday i came in the apt and you told me about the problem of sheets. I offered you possibility to give you more towels and made up more beds and you told me there was no need! I woul like to remember you that you have also complained about my messages, messages with which I offered my availability for any need. Is the first time that my structure receives a review so poor (at the moment i have more than 60 reviews in different web sites with max rating) and i'm sure that even you could spend a more comfortable stay simply using "COMMUNICATION".
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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