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All reviews enoteca pinchiorri junior suite former palace public rooms are beautiful hotel room amenities hotel restaurant common areas rooms are lovely the ground floor the hotel manager reception area old world quiet street star hotel nice bathroom pastries
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Reviewed 19 February 2016 via mobile

Divine.. We love it!! Rooms are very nice decorate.. Detailed.. Such as a welcoming sweet in the room..

Bathroom cozy.. Warm..just the way women like..

My son loved too..

The room service was.very nice as.well

Coffee , tea..just there for.you

Stayed: February 2016, travelled with family
Thank Priscila A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniele_Carta, Direttore generale at Relais Santa Croce, responded to this reviewResponded 1 March 2016

Dear Guest,
Thank you so much for your lovely review on TripAdvisor. It is very important to us to receive comments in order measure our level of service and doubtless it is much nicer to read such warm and excellent remark. I will surely share it with the entire Team.
We really hope to be your new Florentine "home" for the future and do not hesitate to contact me in order to organize your stay at Relais Santa Croce.

Arrivederci,

Daniele Carta
General Manager
Relais Santa Croce, Firenze

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 February 2016

We had the opportunity to once again visit Florence and to once again stay at the Relais Santa Croce.
The property is truly one of a kind.
It is perfectly located, a short walk from everything.
The staff are professional, knowledgeable and friendly.
The room was well appointed and very comfortable.
We enjoyed the experience of staying at the Relais Santa Croce and look forward to our next visit.

  • Stayed: January 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Charlie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniele_Carta, Direttore generale at Relais Santa Croce, responded to this reviewResponded 11 February 2016

Dear Guest,

Thank you very much for your excellent review on TripAdvisor. I am very delighted to read that once again we have given you an unforgettable experience
as our first goal is to convey the spirit and the soul of Relais Santa Croce.

Thank you and Arrivederci to your next journey to this magical Firenze.

Daniele Carta
General Manager
Relais Santa Croce, Firenze

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 January 2016

We stayed at the Relais Santa Croce on October 20, 2104. The hotel is well located and the concierge is very welcoming. The rooms are quiet, clean and cosy. The chambermaid was perfect. Francesca at the reception was absolutely wonderful. The food for dinner was disappointing. However, the waitresses at the restaurant were very professional. The night manager, Massimo was very kind and helpful. Excellent staff.

  • Stayed: October 2015, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Matt L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniele_Carta, Direttore generale at Relais Santa Croce, responded to this reviewResponded 29 January 2016

Dear Guest,

Thank you so much for your positive comments regarding your experience at Relais Santa Croce. I will be delighted to share your review with the entire team and we hope to serving you in the near future.

No doubt that we will all do our utmost to gain 5 points on TripAdvisor next time!

With warmest regards and Arrivederci to your next trip to Firenze.


Daniele Carta
General Manager
Relais Santa Croce, Florence

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 January 2016

We have just returned from a New Year’s stay which was truly wonderful. A hotel with fabulous character, exceptional service and a great location. It was our first Baglioni Hotels experience and it won’t be the last!

  • Stayed: January 2016, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Keiron F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniele_Carta, Direttore generale at Relais Santa Croce, responded to this reviewResponded 21 January 2016

Dear Guest,

Thank you so much for your positive review on TripAdvisor and I am happy to read that you will now be part of Baglioni Family. You will have the opportunity to discover unique properties in fabulous locations around Italy and Europe.
Thank you again and we really hope to see you soon in Firenze and to welcome you to Relais Santa Croce.

Arrivederci,

Daniele Carta
General Manager
Relais Santa Croce, Firenze

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Reviewed 3 January 2016

My husband and I just returned from an unforgettable stay. The staff was extremely accommodating and swift. Our room was great with a beautiful view of the Duomo. It is a small hotel and we felt very well cared for. We look forward to returning soon!

Room Tip: top floor rooms are better
  • Stayed: December 2015, travelled as a couple
    • Value
    • Location
    • Service
2  Thank helenasmuse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniele_Carta, Direttore generale at Relais Santa Croce, responded to this reviewResponded 21 January 2016

Dear Guest,

Thank you so much for your comment on TripAdvisor. You excellent impression will encourage all of us of doing better for your next visit because
we really hope to be now your new Florentine "home".

Thank you again and Arrivederci,

Daniele Carta
General Manager
Relais Santa Croce, Firenze

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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