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Overview
Condo/Apartment -
1 Bedroom, 1 Bathroom, Sleeps 3
Florence, Tuscany

Reviews from our community

Poor - based on 2 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
Jimmy5457
Australia
Level 5 Contributor
92 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Terrible!”
Reviewed 27 October 2014 for a stay in September 2014

While the apartment is in an excellent location it is terrible! It is rundown. We spent 68 euros on cheeses, breakfast stuff, yoghurt etc but the fridge started to defrost (on arrival the small freezer was totally frozen) - we had to spend time late at night sponging up the water from the defrosting fridge.
There was a smell of gas (?) as one entered the building and the apartment did not smell fresh (in fact smelt a bit like urine).
The centre plug in the bathroom vanity was broken such that to empty the water one had to pick the plug out with one's fingers as the lever behind the tap which lifts the plug was obviously broken. There was no plug in the bidet.
The shower was such that when you shower there is no shower tray and the water totally floods the entire floor - a very small bathroom so the entire floor gets soaked. The shower screen is not new and there were hairs (some looked.like pubic hairs) on the shower floor! Also the mop we would have to use on the floor was out on the terrace looking filthy. My husband refused point blank to have a shower.
The ceiling is low such that when one used the toilet (which the seat was lose) one hits one's head getting up! Also from a man's point of view very difficult to use due to the angle of the ceiling. (Use your imagination on this one.)
There is no air in the bedroom or bathroom, ie no windows very claustrophobic. My husband slept on the sofa bed as he could not sleep in such a room.
There was a switch for the boiler in the bathroom to the right of the entry which was taped up as the switch was faulty and Sara (who showed us the apartment) advised not to touch it as we would have no hot water if it was dislodged.
The kitchen though small would have been adequate except (as mentioned above) the small fridge was totally frozen up, the hot plates were old and rusty. The tap fitting on the sink was loose.
The small terrace would have been pleasant if one had not to share it with the washing machine, dirty mop, etc.
On arrival, while my husband waited by the lift with the luggage as the lift is tiny and we had to make two trips. While waiting he was confronted by a woman staring at him in the foyer. My husband asked could he help, as she was glowering at him. She went into a tirade about who he was, he had no right to be there, she did not know him and his suitcases should not be in the hallway. She went on to say she was sick of the comings and goings. My husband explained that we were staying here and had a right to be here. She became quite heated, by that time my husband had had enough and he said there was no need to be rude. At that point a gentleman who lives in the building (who actually originally let us in and called Sara for us) appeared and took over, he asked my husband to take the suitcases up and then entered into 'discussions' with the woman. My husband then brought the suitcases and mentioned what had happened at which point Sara rushed down, there was a heated argument between the woman, Sara and the gentlemen such that at one stage we believe the police were called. We did not get involved but Sara told us that this woman was making trouble as she did not want any of the other owners letting out their apartments and in fact the owners were considering legal action.
The sum total of all of the above is we did not wish to stay here a moment longer than we had to. What a horrible introduction and start to our Florence stay.
While we understand the apartment is not 5-star we expect clean, functioning accommodation. We are not unreasonable people but we expect clean and functioning.
We sent an email to our Travel Agent (in Australia) and although we had to sleep in the apartment for one night, the next day we were allocated Tiziano which was far superior and in the Oltrarno district (which we generally prefer as an area much less tourists and it is where the real people live). But I have to say that if we had not had our Travel Agent intervene on our behalf I do not think Windows on Italy would have been so accommodating as the person in the office was not at all receptive to our complaints. Though having said that they did give us a complementary bottle of wine for our troubles and were very pleasant once we got over the initial drama of relocating and explaining what was wrong with the apartment (though we should not have had to do this they should have known what a poor state it was in). It was obvious the apartment had not been checked over and poorly maintained and appeared not to be of the standard usual for Windows on Italy. After our experience I doubt we would use Windows on Italy again as the initial hassle and drama ruined our initial introduction to Florence. All of this drama could have been avoided if Windows on Italy checked the apartment for its letting suitability and advertised it as 'budget'.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Kitchen & utensils Bathroom cleanliness
Other facilities & amenities Service
Liked least: Lack of maintenance on apartment and company did not check before letting.
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   No.
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
22 Jul 2015
Dear Guest,

Thanks for your candor and remarks. Since your stay we have made improvements to the apartment since we take all of our customers' suggestions to heart. We are sorry to hear that you were disappointed with the quality of the apartment. As for the elevator and terrace. Here in Italy, since apartment buildings are quite old and there is not a lot of space, elevators are small to accommodate the space available in the building. Most apartment buildings in Florence don't even have elevators, so it is already something to have one available. We also mentioned on our website that the elevator was small. Most terraces in Italy are used as service areas to keep cleaning supplies and the washing machine since there isn't much space inside the apartment.

Please know that if you had contacted us directly rather than having gone through your travel agent, we would have taken the same action, which was to move you to another apartment.

I hope that you will consider us again for any future trips to Florence.
Windows on Italy's staff
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool
Reviewed 4 December 2013 for a stay in November 2013

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Recommended for:
A romantic getaway Luxury-minded travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
Children0
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