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All reviews central location mt etna centre of town rooms are spacious stayed nights
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Reviewed 15 November 2018

Good location near bus stops and not far from the Metro. Nice restaurants in the streets around, as are cafes for cafes for breakfast. Our Superior room was very nice with balcony overlooking the square (parking lot), but with a great view of Etna in the distance. Huge bathroom. Public areas are clean and in good condition. The reception staff are really knowledgeable and helpful, but could do with some decent city maps to hand out. Hotel is a good 20-30min walk from the cathedral Square, but is right next to a very good shopping street. Hotel bar food is ok - the Club Sandwich plate is very good, but Chicken (Caesar ?) Salad was disappointing. Noticeable that our nibbles with our drinks were quite different (inferior) to the business folk!! Overall we had a very enjoyable and comfortable stay and would definitely stay there again if we visit Catania again.

Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank businessassist
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 November 2018

We stayed 4 nights in this property. The location is good... We had a superior room overlooking to the Mount Etnea with own balcony. The check in and check out was quick and the staff was very friendly. The breakfast is great, they offer espresso and capuccino as well on request. Delicious!!! The bed is very comfortable and the room is spacious. The bathroom have to be renovated soon... but actually it was good at all.

Room tip: Superior rooms have Mount Etnea view
Date of stay: October 2018
  • Trip type: Travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank steward219
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 October 2018 via mobile

Not my 1st visit here .I would NEVER choose this place . The hotel is old and never have been restiled . In the hall a wc 🚽 smell will welcome you and in your room a consumed moquette and a knackered mattress will be your companion for insomnia and severe back pain .

Date of stay: October 2018
Trip type: Travelled on business
Thank 212marikaf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FCaselli, General Manager at Mercure Catania Excelsior, responded to this reviewResponded 19 October 2018

Good morning
some rooms in hotel are well-worn, but the hall never smell like a wc...

best regards

Francesco Caselli
Generl Manager

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Reviewed 19 September 2018

Yes this is a 4 star hotel. and yes its a little dated.but you are out most of the day and who looks at the the walls on holiday. we found it clean. with good service. reception/room service.bar. breakfast is buffet (you vary your breakfast each day) wide selection of cold and some hotel food. you pay for poached/fried.omelet .we had a car for 4 days. hotel parking is a bit hit and miss.hotel have small 40 places underground.. public parking in the square in front. 50c per hr. free after 8pm. pay again from 8am. cheap unless you want to leave your hire car there all day.my only complaint was the food in the restaurant over priced and of average quality .tip there are LOTS of restaurant in the area ,mostly quite good. but if you walk around during the day the area look deserted BUT at night looks totally different

Room tip: the master light switch by the door turned off everything. including phone charging points BEWARE /room 315 far from the lifts quite.
Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank alan p
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FCaselli, General Manager at Mercure Catania Excelsior, responded to this reviewResponded 21 September 2018

Good morning alan p
Thank you for your time spent to write review,

Francesco Caselli
General Manager
Mercure Excelsior Catania

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Reviewed 14 September 2018 via mobile

Stayed here for three nights and had a good experience. Our Superior room as requested was on the top floor with stunning mount Etna views. There was a small balcony but no outside furniture to sit on. As many have said the rooms are dated and need some tlc but are fine. It’s old style decor works in fitting with the character of the hotel.
The hard working bar tender is very direct but does a great job and makes a good cocktail.
We didn’t use the evening restaurant as the menu wasn’t to our liking but we did have the buffet breakfast. You can sit outside on a lovely garden terrace and the spread on offer is decent. Others have said that the outside square area felt unsafe but we had no issues at all day or night and felt Catania to be quite friendly and safe over all.

Date of stay: September 2018
Trip type: Travelled as a couple
Thank WorldofDave2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FCaselli, General Manager at Mercure Catania Excelsior, responded to this reviewResponded 28 September 2018

Good morning LeisureGuy32
Thank you for your time spent to write review, we will treasure as reported to improve everything

Francesco Caselli
General Manager
Mercure Excelsior Catania

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