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“Awful pizza,even worse customer service Pizza terribile,servizio ancora peggio!carissimo,da evitare”
Review of Al Company

Al Company
Ranked #40 of 584 Restaurants in Vicenza
Cuisines: Italian
Dining options: After-hours, Reservations
Restaurant details
Dining options: After-hours, Reservations
Reviewed 8 June 2018 via mobile

Pizza was terrible,just barely edible.prices are high,but most of all the owner is rude as hell.AVOID THIS PLACE.
La pizza era immangiabile,uno schifo.prezzi alti,ma soprattutto proprietario maleducatissimo!!DA EVITARE!!

Date of visit: June 2018
Thank AlbertoS1875
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (392)
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9 - 13 of 392 reviews

Reviewed 3 June 2018 via mobile

I realize in Italy waiters stay away and come only when summoned, but the customer service here was awful all the same. We ate here three times and getting someone to bring more water or even a check was like pulling teeth even though we asked in Italian. We walked out on the bill once because we asked three times for the check and never received it (we told the hotel front desk to please call them and charge it to the room - but it’s frustrating!)

The last time we ate, I ordered pizza for our kids and the kids were done with the pizza by the time I even got my plate to eat. It was probably a 15 minute difference between my plate and theirs.

Either way, it seems unlikely they will care as they have so much constant business from the hotel, they can just rest on their laurels.

Date of visit: May 2018
3  Thank ChileLivin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 April 2018

When arriving at the Victoria Hotel we noticed signs to this restaurant, so after spending the afternoon in the city center we decided that we would try it. So after following the signs we still could not find it (signage not the best but typical Italian) we went back and enquired at our Hotel only to discover that it was attached to the rear of the Hotel.
As seafood lovers the menu was great. The baby octopus as a starter followed by the bigoli with tuna was fantastic this accompanied with a recommended local white wine was a perfect evening dinner, alas not quite we had no room left to sample the gorgeous looking desert trolley. There’s always another evening.

Date of visit: April 2018
Thank Ken A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 May 2017 via mobile

Customer service awful !!!!!! Service was slow waiters and waitresses were inattentive to customers needs. In order to get any service we had to leave our table and grab the first waiter or waitress available. Even then it took awhile before someone came to take our order. The whole night progressed this way. Most waiters ignored us even though they saw us. One waiter hovered at one table for no apparent reason.

Date of visit: May 2017
Thank Messing L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
forzagasd, Proprietario at Al Company, responded to this reviewResponded 31 May 2017
Google Translation

Grazie della sua recensione ,ci dispiace che il servizio non sia stato di suo gradimento ma come ben vede le altre duecento recensioni ne parlano bene ... OVVIAMENTE siete abituati ai fast food ed ai servizi poco curati l'importante siano veloci , deve capire che il Ristorante in Italia è ben diverso. Dopo 5 minuti le cose NON POSSONO ESSERE PRONTE!!!!! e per il caffè o dolce è buona abitudine aspettare che tutto il tavolo finisca di mangiare ...il cameriere è stato fin troppo educato nel lasciare perdere la vostra maleducazione nel chiamarlo... Ci dispiace non essere stati di vostro gradimento... magari la prossima volta qui in fianco c'è un bel centro commerciale, sono certo che all'interno troviate qualcosa di più adatto a voi....se non ricordo male sia voi che altra coppia siete gia venuti più volte mangiare da noi quindi un motivo ci sara'...se ieri sera avevate la serata storta...potevate rimanere a casa...
Vi ringrazio

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 April 2017

We stayed in the Victoria for about a month back in 2008 and ate here almost every night since it's connected to the hotel and never once had a bad meal. We just moved back to Vicenza and have been back a few times in the last couple months and it's been just as good as we remember it. My wife and I are big fish and seafood lovers and the spaghetti with seafood (spaghetti ai frutti di mare) is probably my favorite anywhere and we sometimes go just for that. I don't usually like a tomato based sauce with pasta and seafood but theirs is phenomenal, it just works perfectly. They have very good pizza as well so my kids like eating here. Their menu fisso (set lunch menu) is very good which makes it a great place for a quick cheap lunch. The family that runs it are wonderful people and many of the staff have been there for years so it's a pleasant dining environment. They treat us like family every time we go - it's definitely one of our all time favorite restaurants!

Date of visit: April 2017
    • Value
    • Service
    • Food
Thank Rik T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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