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All reviews central station rubber duck carrot juice the main hotel mini bar free soft drinks breakfast buffet excellent hotel room temperature free wifi milano centrale superior room minute walk tea and coffee single room malpensa airport visit milan
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Reviewed 15 September 2016 via mobile

Well situated easy walk to/from Milan Centrale FS train station, which is a Mini-village on its own. Metro station, restaurants and shopping very close by. The staff were all first rate, and the service and food, rooms and amenities were excellent. Highly recommend!

Stayed: September 2016, travelled solo
Thank VixenonVine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 September 2016 via mobile

Pros;
- Clean
- Very, very quiet room
- Great location for the central station
- Efficient staff
- Decent breakfast
- Lots handled online e.g. Check in, requirements such as pillow type, contents of mini bar etc
- Good wifi

Cons;
- Bit of a walk to some attractions eg the Last Supper is about 45 mins on foot but there are public transport options
- Not flashy if that's what you want

I stayed in the annex which is directly opposite the main hotel building and accessed through a kind of airlock which makes it very secure. The annex was well maintained and very, very quiet. The room itself was billed as a single but still had a double bed although space was a little tight.

Basically, unless you want to be closer to the main sights, the hotel is highly recommended.

Stayed: September 2016, travelled solo
Thank lenrichman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 September 2016 via mobile

Enjoyed our stay at this hotel. The hotel staff email prior to the stay to welcome and ask for any room preferences. The staff are friendly and helpful. The room was big, clean and with a free drinks mini bar. Comfortable bed and with an impressive breakfast. Excellent location just a few minutes to centrale station and metro.

Stayed: September 2016
Thank bas17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 September 2016 via mobile

Short walk from Milan Centrale station, easy to find. While room was small it was clean and amenities included a free mini bar soft drinks and water. Staff sold us metro tix at cost. Short metro trip to Duomo. Great included breakfast. Friendly staff.

Stayed: September 2016, travelled as a couple
Thank 74antny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 September 2016

During the night we could hear a continued drip and noise, due to our very tiring travel during the day and feeling exhausted, We investigated further found that it was the Aircon leaking within the building in two rooms We placed towels and robes on the floor to quite the noise. This is something that happens regular looking at the stains within the ceiling. The food was good in the morning but having the noise did ruin the experience of the hotel. The reception just wanted to take our money. So the lessons I have learnt from this is do not trust the star system all the time and when you think you have gone out of your way to protect there property and not want go through the hassle of room changes in the middle of the night at least customer service at check out should be more direct to the customers expectation and not make it sound like its my fault HELLO think you got it wrong guys . A concern for myself would be Legionnaires' disease worse case from a poorly maintained system. But that is for the Hotel Berna to establish and not the customer.

Room Tip: Inspect your room before you pass any money
  • Stayed: September 2016, travelled with friends
    • Value
    • Rooms
    • Service
1  Thank gooseSolihull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fontana-GM, General Manager at Hotel Berna, responded to this reviewResponded 18 September 2016

Dear goosesolihull,


I understand that your experience has been greatly affected by the drip in the bathroom caused by the air conditioning leaking and I apologise.


We certainly know that this situation should not have happened, at the same time we are also aware that, despite our continuous great efforts to guarantee a high level of maintenance and reliability for all our equipments, exceptional cases may often occur and cannot always be avoided.

I checked personally the room and found no evidence of previous stains and wonder if the type and color of the metal ceiling in the bathroom, together with the lights, may have given you the perception that the aircon leaking was there for a long time. This was absolutely not the case.

I wish you had only informed the staff immediately and we would have tried all our best to fix the situation, also changing the room and leaving your personal belongings in the occupied room until the next morning to simplify the operations and reduce the hassle.

I’m truly sorry that you felt the attitude of our receptionist upon departure, while asking you why you had not informed us of this issue, to be rude or not apologetic.

This is clearly the last impression we would like to offer to our guests.

Best regards,

Carlo Fontana GM

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