We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (28)
Filter reviews
28 results
Traveller rating
1
1
7
5
14
Traveller type
Time of year
LanguageAll languages
More languages
1
1
7
5
14
See what travellers are saying:
Filter
Updating list...
3 - 8 of 28 reviews
Reviewed 21 May 2018 via mobile

An absolute nightmare in every way possible! By far the worst accommodation experience we have ever had to deal with.
Weeks before arriving in Milan the company had emailed us asking what time we would like to check in so that someone would be there to let us in and give as a ‘warm welcome’. Knowing that we would be arriving in the early hours of the morning we emailed back asking if it would be possible to have an early check in? We received no reply.
A few days before we where dew to arrive I’m Milan we again emailed to let the know what time we would be arriving and asked them to respond about the early check in. Again we received no reply.

The day before we tried calling the contact number provided multiple times but nobody ever answered.
Upon arriving in Milan at 5am, we made our way to the accommodation only to be locked out of the building. There was no staff, no reception area, no bellow phone to ring. As nothing was open around us at that time we were forced to wait in the cold and dark with our luggage until a nearby business opened. Meanwhile we again emailed and tried calling the company but to no avail.
After not being able to communicate at all with the company we called booking.com who advised us that we should wait until 9 o’clock which would be normal business hours in the hope that someone would be there by that time.
We returned to the accommodation at 9 however there was no sign of any staff. Thankfully we did see a cleaner who allowed us to store our luggage and also told us that people usually checked in around 3 o’clock and that we should come back then.
It was not an ideal situation having just spend 8 hours on a bus and a further 4 hours waiting around, however we decided that rather the waste our day waiting for someone to arrive we would go out and see some of the city and return for check in at 3.

Arriving back at 3 we again found the cleaner who showed us to what seemed like a reception office.
Upon speaking to the staff member behind the desk he said that we where not one of his customers and the company that we had booked with was separate and did not have an office.
By this stage we where desperate to check in and irritated at the lack of communication with the company. The gentleman from the other company pointed out the apartment and told us that normally someone would come to let us in but often the door is left unlocked with the keys inside. We where able get inside but had still not received any communication. How where we to be expected to stay in accommodation with no check in and a room that had been left unlocked and open to all. Not only was the whole check in process unorganised and totally unprofessional but ontop of that there was a complete lack of security.

Upon surveying the room it appeared extremely small... realistically the bed was not even big enough for two people.
In the ended we where extremely unhappy with the room but more pressingly we had zero communication with any member of staff from the company the whole time. We ended up getting alternative accommodation in the end but are still having to fight for a refund from this frodulant company.

Date of stay: April 2018
Trip type: Travelled as a couple
1  Thank bernard182016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 May 2018

These people are a misleading, rude, abusive and corrupt bunch!

Their structure doesn’t even remotely look like the photos they use to advertise their premises.
The apartments HAVE NO WINDOWS and look nothing like the pictures.
The guy sitting at the “reception desk” is a rude, vulgar and abusive individual who shouted at us and refused to show our reservation details which most certainly didn’t show we had chosen a room in the cellar with no windows and, no natural light…..
Cheap and filthy building and even cheaper set up!
No emergency exits, disabled facilities or hydrants in case of a fire. So congested and uncomfortable is the building that an emergency evacuation, in case of a fire, could not be carried out.

Counting on the fact that mostly, the people showing up at their non-regulation compliant structure can’t really argue with him due to his broken English and appallingly rude attitude.

This structure must have been the WORST I HAVE EVER SEEN in decades long of international travels.
Do yourselves a favour and stay away from this hovel.

Date of stay: May 2018
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank MassimoI441
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 May 2018

Very bad experience, I have booked on of these studios in April, but never received any feedback from us (sent us an email, tried to call us later, but with no success).
So, when I was in Milan, nobody was there to receive me, I was obliged to book in emergency (at midnight) another night in a hotel.
This company is a fake one; it looks no one manage something after the booking (but they manage to pick the money, for sure).

Date of stay: April 2018
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
3  Thank Sylvain G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago
Google Translation

Room tip: veramente incommentabile!
Date of stay: August 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile
Google Translation

Date of stay: November 2018
Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
View more reviews