Myself and my partner were picked up from our hotel by Chef Luigi 30 mins before our reservation time – we were initially a little nervous about this, as it had potential to be very awkward. We didn’t feel awkward at all. Luigi has a fantastic personality and is very funny, experienced and passionate about food / cooking. He is great. Make sure you try the truffle risotto as although everything we ate was fab, this was our favourite and the best risotto we've ever tried. Thanks so much Luigi! We will be sure to return if ever visiting Bellagio again.
On a separate note, the staff in the restaurant are the complete opposite to Luigi. They did not say a word to us throughout our meal and didn’t understand when we were asking to make an order, for parmesan, water, bread etc. They obviously spoke very little English but didn’t seem interested in trying to understand what we were asking. They made us feel a little uncomfortable at times. They all seemed very young – so perhaps they were new / junior but I feel that they would benefit from some customer service training in order to represent the passionate brand of the restaurant they are working at.