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Reviewed 5 August 2018 via mobile

This is a great hotel right in the middle of Genoa.
We were treated like family. The lovely lady on reception was so kind & very helpful.
She told us the best place to eat & get gelato.
Our room was lovely with a fridge & free bottles of water for us.
Breakfast was perfect for us & nothing was too much trouble.
On our last morning, our daughter wasn't feeling well. The lovely ladies made up a tray, so I could take her some camomile tea.
The little sweets on reception were the best & I couldn't help myself by picking up a few every time I went past!
Thank you

Date of stay: July 2018
Trip type: Travelled with family
Thank 539clareg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
helvetiage, Reception at Hotel Helvetia, responded to this reviewResponded 9 August 2018

Dear Mrs Claire,

Thank you for chosing Hotel Helvetia Genova for your stay,

We are very happy that you enjoyed your visit in Genova and appreciated the treatment you received at the hotel, we as a staff, try our best to make our guests feel at home and it makes us happy to read positive recensions about the hotel.

We hope the you will come back again on a visit to Genova and enjoy our hospitality again

Regards

Claudio

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Reviewed 9 June 2018

This is a very old hotel so some of the negatives I mention are not the fault of the hotel owners. Given the nature / position of the building some things just can’t be altered - I mention them only so you know what to expect. Firstly the good bit. Reception staff were great - friendly, helpful and gave us our rooms immediately even though we were very early (a big help to us on the day). The lift holds 1 person + suitcase so our party of 4 had to use it individually to get to the first floor. Rooms are then accessed by more stairs and we struggled to get to them with suitcases. Room was dull, dark, sparse, a little musty and the view from our window was of the very close, unattractive building next door. Dirty rag left on the radiator. Bathroom was spacious and appeared reasonably new. There is no safe. We were pleased to find there was a fridge (always a plus for us) which contained the two bottles of water that we were told were ours to enjoy free of charge. Both had been opened and one was not full. We kept well clear of those. Breakfast was simple but pleasant. I feel a little guilty giving such a low rating because of the staff who were so nice but I have to be honest, I wouldn’t stay here again.

Date of stay: June 2018
Trip type: Travelled as a couple
Thank thamestraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
helvetiage, Responsabile relazioni pubbliche at Hotel Helvetia, responded to this reviewResponded 12 June 2018

Dear Mr Thamestraveller,

First and foremost thank you for having chosen Hotel Helvetia Genova for your stay, as you say the building it's an historic 1895 palace bound to UNESCO rules and cannot be altered to great extent, even though most of the rooms were recently refurbished as well as the whole of the ground floor and the staircase, unfortunately the lift, even though can take 4 people (280 kg), cannot be extended to larger size, this is due to the walls surrounding it which are part of the supporting structure and cannot be removed.

We apologize for you had to use the staircase to access your room on the first floor the staff would have been happy to help you with that, unfortunately the rugs and the water must have been left behind and not replaced trying to give you the room before the check in time, we apologize for that again.

Thank you for having complemented the staff for their effort to make you feel at home and welcome, we would have liked a better rating but your opinion will help us to do better for the future.

thanking you again for your interest

best regards

Claudio-. Reception
Hotel Helvetia Genova

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Reviewed 20 April 2018

This hotel is within walking distance to the old port, tons of restaurants, bars and shopping. The staff was very friendly and helpful. Each morning there was a nice breakfast to help fuel you up for lots of walking. The building the hotel is in is very, very old. I believe the Hotel Helvetia has been there for 200 years. It was an experience to ride their elevator, very tiny.
At first I was dismayed by the neighborhood and was wondering what I had gotten us into! The next day my daughter and I walked in the opposite direction and it was like a totally different place! There were streets with all the old palaces on them. We spent half a day touring them, just gorgeous!

Date of stay: September 2017
Thank denniscC4624YG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
helvetiage, Responsabile relazioni pubbliche at Hotel Helvetia, responded to this reviewResponded 20 April 2018

Dear Sirs,

thank you for your rating.
We appreciate every single word about your review. We are an amazing mix between old and new, and we are happy when the people recognize this.
Really thanks, and we hope to welcome you again!
Best Regards
Chris-Helvetia staff-

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Reviewed 6 days ago via mobile
Google Translation

Date of stay: December 2018
Trip type: Travelled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
helvetiage, Responsabile relazioni pubbliche at Hotel Helvetia, responded to this reviewResponded 5 days ago
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Reviewed 1 week ago
Google Translation

Date of stay: December 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
helvetiage, Addetta al ricevimento at Hotel Helvetia, responded to this reviewResponded 1 week ago
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